CCaaS Support Engineer at Unisys: Shape the Future of Cloud Communication

Are you a tech-savvy problem-solver with a passion for cloud communication? Do you thrive in a fast-paced environment where you can directly impact the user experience? Unisys is seeking a talented CCaaS (Contact Center as a Service) Support Engineer to join our dynamic team in Bogota, Colombia. In this role, you'll be at the forefront of providing technical support for our clients, ensuring seamless and reliable communication solutions. If you're ready to leverage your skills and contribute to a global technology leader, we encourage you to apply!

Role Overview: The Heartbeat of Cloud Communication Support

As a CCaaS Support Engineer, you'll be the primary point of contact for clients experiencing issues with their cloud-based contact center platforms. You'll utilize your technical expertise to diagnose problems, identify root causes, and implement effective solutions. Your responsibilities will span from monitoring system performance to providing software updates and ensuring the security of our clients' communication infrastructure.

A Day in the Life of a CCaaS Support Engineer

• Morning: Start your day by reviewing the ticketing system for new support requests. Prioritize issues based on severity and impact. Monitor system performance dashboards for any anomalies.
• Mid-day: Engage with clients to understand their reported issues. Use diagnostic tools and techniques to troubleshoot problems. Collaborate with senior engineers or developers to resolve complex issues.
• Afternoon: Implement software updates and patches to address known vulnerabilities or improve system performance. Document solutions and update knowledge base articles for future reference.
• Evening: Participate in rotational on-call duties to provide support outside of regular business hours. This may involve responding to critical incidents and working to restore services quickly.

Why Bogota, Colombia? A Hub of Innovation and Culture

Bogota is a vibrant and growing city with a thriving technology sector. As the capital of Colombia, it offers a unique blend of rich cultural heritage and modern innovation. Unisys's presence in Bogota provides you with the opportunity to work on cutting-edge projects while enjoying the city's diverse culinary scene, historical landmarks, and lively nightlife. The city also boasts a relatively low cost of living compared to other major tech hubs.

Chart Your Career Path at Unisys

Unisys is committed to fostering employee growth and development. As a CCaaS Support Engineer, you'll have opportunities to advance your career through various pathways, including:

• Senior CCaaS Support Engineer: Take on more complex technical challenges and mentor junior engineers.
• CCaaS Systems Engineer: Focus on the design, implementation, and optimization of CCaaS platforms.
• CCaaS Solution Architect: Lead the development of customized CCaaS solutions for enterprise clients.
• Team Lead/Manager: Supervise a team of support engineers and oversee the delivery of exceptional customer service.

Competitive Compensation and Comprehensive Benefits

Unisys offers a competitive salary and a comprehensive benefits package designed to support your financial, physical, and emotional well-being. Benefits may include:

• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement plan with company match
• Life insurance
• Disability insurance
• Employee assistance program (EAP)
• Tuition reimbursement
• Professional development opportunities

Embrace a Culture of Innovation and Collaboration

At Unisys, we believe that our employees are our greatest asset. We foster a culture of innovation, collaboration, and continuous learning. You'll be surrounded by talented and passionate individuals who are dedicated to solving complex problems and delivering exceptional results. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ready to Join the Unisys Team? Apply Today!

If you're ready to take your career to the next level, we encourage you to apply for the CCaaS Support Engineer position at Unisys. Simply click on the "Apply Now" button to submit your resume and cover letter. We look forward to hearing from you!

Frequently Asked Questions

1. What are the key responsibilities of a CCaaS Support Engineer?

Providing remote technical support for clients using cloud-based contact center solutions, diagnosing and resolving technical issues, implementing software updates, and ensuring system security.

2. What qualifications are required for this role?

A Bachelor's degree in a related field (e.g., Computer Science, Information Technology) or equivalent experience. Strong technical troubleshooting skills and excellent communication abilities are also essential.

3. What is the typical career path for a CCaaS Support Engineer at Unisys?

Potential career paths include Senior CCaaS Support Engineer, CCaaS Systems Engineer, CCaaS Solution Architect, and Team Lead/Manager.

4. What benefits does Unisys offer to its employees?

Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement plan, life insurance, disability insurance, and more.

5. What is the work environment like at Unisys?

Unisys fosters a culture of innovation, collaboration, and continuous learning. Employees are encouraged to develop their skills and contribute to the company's success.

6. Does Unisys offer opportunities for professional development?

Yes, Unisys provides various professional development opportunities, including training programs, tuition reimbursement, and mentorship programs.

7. What is the salary range for this position?

The salary range for the CCaaS Support Engineer position is competitive and commensurate with experience and qualifications.

8. What are the working hours for this role?

The working hours are typically standard business hours, but may require participation in rotational on-call duties.

9. Is this position remote-friendly?

The position is primarily based in Bogota, Colombia, and may require on-site presence.

10. How can I apply for this position?

Click on the "Apply Now" button to submit your resume and cover letter.