Data Center Technician - Lubbock, Texas

Are you a skilled and experienced Data Center Technician looking for an exciting opportunity in Lubbock, Texas? Unisys is seeking a dedicated On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This hands-on, customer-facing role is focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. If you have a strong foundation in data center and server fundamentals, we encourage you to apply.

Role Overview

As a Data Center Technician at Unisys, you will be responsible for providing on-site support for Dell server and data center systems. Your primary goal will be to ensure rapid issue resolution and minimal downtime for our clients. You will perform hardware maintenance, including server builds, swaps, component replacements, and firmware updates. Troubleshooting system issues across hardware, firmware, and operating systems is a critical aspect of this role, and you will escalate issues when necessary. You will also support both reactive and preventive maintenance following established procedures. Collaboration with internal teams and customers is essential to ensure clear communication and effective resolution of service events. Accurate documentation of work performed and contributions to shared knowledge and best practices are also key responsibilities. You will participate in on-call rotations and support extended coverage when needed.

A Day in the Life of a Data Center Technician

A typical day for a Data Center Technician at Unisys might involve:

• Arriving at the client's data center and checking in with the on-site contact.
• Responding to a critical server outage and troubleshooting the issue to identify the root cause.
• Performing a hardware swap on a failed server component, such as a CPU or memory module.
• Updating the firmware on a rack of servers to address a known vulnerability.
• Conducting preventive maintenance checks on cooling systems and power infrastructure.
• Collaborating with remote support teams to resolve complex software or networking issues.
• Documenting all work performed in the ticketing system.
• Participating in a team meeting to discuss ongoing projects and challenges.
• Responding to customer inquiries and providing updates on service progress.

Why Lubbock, Texas?

Lubbock, Texas, offers a unique blend of small-town charm and big-city amenities. Known as the “Hub City” of the South Plains, Lubbock is a regional center for education, healthcare, and commerce. The city boasts a low cost of living, affordable housing, and a friendly community. Lubbock is also home to Texas Tech University, providing access to a wide range of cultural and entertainment events. With a growing economy and a thriving job market, Lubbock is an excellent place to build a career and raise a family.

Career Path

At Unisys, we are committed to providing our employees with opportunities for growth and advancement. The Data Center Technician role can serve as a stepping stone to various career paths within the company. Potential career advancements include:

• Senior Data Center Technician
• Data Center Team Lead
• System Administrator
• Network Engineer
• Cloud Engineer
• Project Manager
• Technical Architect

Unisys also offers a variety of training and development programs to help you acquire new skills and advance your career.

Salary & Benefits

Unisys offers a competitive salary and benefits package that includes:

• Competitive salary commensurate with experience
• Comprehensive health insurance (medical, dental, vision)
• Paid time off (vacation, sick, holidays)
• 401(k) retirement savings plan with company match
• Employee stock purchase plan
• Life insurance and disability coverage
• Professional development and training opportunities
• Tuition reimbursement program
• Employee assistance program (EAP)
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Wellness programs
• Employee discounts on products and services

Unisys Culture

Unisys is a global technology solutions company committed to helping our clients solve their most pressing business challenges. We foster a culture of innovation, collaboration, and customer focus. Our employees are passionate about technology and dedicated to delivering exceptional service. We value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and respected. We are proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

How to Apply

If you are interested in joining the Unisys team as a Data Center Technician in Lubbock, Texas, we encourage you to apply online through our careers website. Please submit your resume and a cover letter highlighting your relevant experience and qualifications. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Data Center Technician at Unisys?

   The key responsibilities include providing on-site support for Dell server and data center systems, performing hardware maintenance, troubleshooting system issues, supporting reactive and preventive maintenance, collaborating with internal teams and customers, and documenting work performed.

2. What qualifications are required for this role?

   The qualifications include 3-5+ years of experience in technical support, field service, or data center roles, an Associate or Bachelor’s degree in IT or a related field (or equivalent experience), hands-on skills with server components, familiarity with Linux or similar operating systems, and strong troubleshooting and problem-solving abilities.

3. Is prior AI experience required for this role?

   No, prior AI experience is not required. Strong data center and server fundamentals are what matter most.

4. What is the work environment like for a Data Center Technician at Unisys?

   The work environment is typically on-site at the client's data center. You will be working independently and collaborating with internal teams and customers. The role may require lifting up to 50 lbs and supporting flexible/on-call schedules.

5. What opportunities are there for career advancement at Unisys?

   Unisys offers a variety of career paths for Data Center Technicians, including Senior Data Center Technician, Data Center Team Lead, System Administrator, Network Engineer, Cloud Engineer, Project Manager, and Technical Architect.

6. What is the salary range for a Data Center Technician at Unisys?

   The salary is competitive and commensurate with experience. Actual compensation may vary based on factors such as skill, experience, and location.

7. What benefits does Unisys offer to its employees?

   Unisys offers a comprehensive benefits package that includes health insurance, paid time off, a 401(k) retirement savings plan, an employee stock purchase plan, life insurance, disability coverage, professional development opportunities, and more.

8. What is the company culture like at Unisys?

   Unisys fosters a culture of innovation, collaboration, and customer focus. We value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and respected.

9. How do I apply for the Data Center Technician role at Unisys?

   You can apply online through our careers website. Please submit your resume and a cover letter highlighting your relevant experience and qualifications.

10. Is this role eligible for remote work?

    No, this is an on-site role that requires you to be physically present at the client's data center in Lubbock, Texas.