Field Service Manager - Canberra, ACT, Australia

Role Overview

As a Field Service Manager at Unisys in Canberra, you will lead a team of Field Engineers, ensuring they provide timely and effective support to our clients and end-users. You will be responsible for maintaining quality standards, driving improvements, and managing team projects. This role requires a proactive individual with strong leadership skills, technical proficiency, and the ability to resolve complex issues. The successful candidate will be a key point of escalation, overseeing problem resolution and ensuring compliance with company policies and service level agreements.

A Day in the Life

Your day will involve a mix of team leadership, problem-solving, and strategic planning. You'll start by reviewing the team's performance and addressing any urgent client issues. You'll allocate assignments, establish work priorities, and monitor progress. A significant portion of your time will be spent resolving complex technical and process issues, ensuring the team has the resources and support they need. You will also focus on identifying opportunities for improvement, communicating with management, and implementing process changes. Regular administrative tasks, such as performance reviews and compliance checks, will also be part of your routine.

Why Canberra?

Canberra offers a unique blend of city living and natural beauty. As the capital of Australia, it boasts a thriving economy, excellent infrastructure, and a high quality of life. Canberra is home to numerous government agencies, educational institutions, and technology companies, making it a hub for innovation and career opportunities. The city also offers a wide range of cultural attractions, including museums, galleries, and theaters. With its parks, lakes, and mountains, Canberra provides ample opportunities for outdoor activities. Living in Canberra means enjoying a relaxed lifestyle with easy access to both urban amenities and natural landscapes.

Career Path

This role provides a solid foundation for career advancement within Unisys. Successful performance as a Field Service Manager can lead to opportunities in senior management, project management, or specialized technical roles. You may progress to positions such as Senior Field Service Manager, Project Manager, or Technical Consultant. Unisys is committed to providing employees with opportunities for growth and development through training programs, mentorship, and internal mobility. With dedication and continuous learning, you can build a rewarding and fulfilling career path within our organization.

Salary & Benefits

The salary range for this position is between $90,000 and $140,000 AUD per year, commensurate with experience and qualifications. Unisys offers a comprehensive benefits package, including health insurance (medical, dental, vision), paid time off (vacation, sick leave, holidays), a retirement plan with employer matching contributions, life insurance and disability coverage, professional development opportunities, an employee assistance program (EAP), tuition reimbursement, flexible spending accounts (FSAs), an employee stock purchase plan (ESPP), and wellness programs. We are committed to providing our employees with a competitive compensation and benefits package that supports their well-being and financial security.

Unisys Culture

At Unisys, we foster a culture of innovation, collaboration, and inclusivity. We value diversity and believe that our differences make us stronger. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best. Our employees are encouraged to share their ideas, take initiative, and work together to solve complex problems. We believe in continuous learning and provide opportunities for professional development to help our employees grow and thrive. We are proud to be an equal opportunity employer and strive to create a fair and equitable environment for all.

How to Apply

To apply for the Field Service Manager position in Canberra, please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your relevant experience, skills, and qualifications. We encourage you to tailor your application to the specific requirements of the role. If you meet the qualifications, you will be contacted for an interview. The interview process may include phone screening, in-person interviews, and technical assessments. We are looking for candidates who are passionate about technology, committed to client satisfaction, and eager to contribute to our team.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Field Service Manager? The key responsibilities include supervising Field Engineers, ensuring timely client support, resolving complex issues, maintaining quality standards, and driving process improvements.
2. What qualifications are required for this role? The required qualifications include NV1 security clearance (mandatory), NV2 security clearance (preferred), and prior experience leading teams.
3. What is the salary range for this position? The salary range is between $90,000 and $140,000 AUD per year, commensurate with experience.
4. What benefits does Unisys offer? Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, and professional development opportunities.
5. What is the work environment like at Unisys? Unisys fosters a culture of innovation, collaboration, and inclusivity.
6. What opportunities for advancement are available? Opportunities for advancement include senior management, project management, and specialized technical roles.
7. How do I apply for this position? You can apply through the Unisys careers website by submitting your resume and cover letter.
8. What is the interview process like? The interview process may include phone screening, in-person interviews, and technical assessments.
9. What skills are important for success in this role? Important skills include leadership, communication, problem-solving, and technical proficiency.
10. What is the significance of Canberra as a location for this role? Canberra offers a thriving economy, excellent infrastructure, and a high quality of life, making it an ideal location for career opportunities.