High-CTR: Field Service Manager Careers at Unisys - Kowloon, Hong Kong | Apply Now!
Unisys
High-CTR: Field Service Manager Careers at Unisys - Kowloon, Hong Kong | Apply Now!
Job Description
Are you a results-oriented leader with a passion for technology and client satisfaction? Unisys is seeking a highly motivated Field Service Manager 1 to oversee our team of Field Engineers in Kowloon, Hong Kong. In this role, you will be responsible for ensuring the delivery of timely and effective support to our clients, maintaining high-quality standards, and driving continuous improvement in our field service operations.
Field Service Manager 1: Role Overview
As a Field Service Manager 1, you will play a critical role in leading and developing a team of Field Engineers, managing client relationships, and ensuring the smooth operation of our field service activities. You will be responsible for allocating assignments, monitoring performance, and providing guidance to your team to ensure they meet or exceed service level agreements (SLAs).
A Day in the Life of a Field Service Manager 1
Your day-to-day activities will include:
- Supervising and mentoring a team of Field Engineers.
- Resolving complex client issues and addressing associate inquiries.
- Monitoring team performance and ensuring adherence to SLAs.
- Driving process improvements and implementing change initiatives.
- Managing team projects and providing administrative support.
- Serving as the key escalation point for technical and process issues.
- Ensuring compliance with company policies and client agreements.
Why Kowloon, Hong Kong?
Kowloon is a vibrant and dynamic district in Hong Kong, offering a unique blend of culture, commerce, and innovation. As a Field Service Manager in Kowloon, you will have the opportunity to work with a diverse range of clients and contribute to the growth of Unisys in this important market. Hong Kong offers excellent career opportunities, a high quality of life, and easy access to other major cities in Asia.
Career Path at Unisys
Unisys is committed to providing employees with opportunities for growth and development. As a Field Service Manager 1, you can advance your career by taking on more challenging projects, leading larger teams, and expanding your technical expertise. Potential career paths include:
- Field Service Manager 2
- Senior Field Service Manager
- Service Delivery Manager
- Project Manager
Salary and Benefits
The estimated salary range for this position is $45,000 to $75,000 USD per year, commensurate with experience and qualifications. Unisys offers a comprehensive benefits package, including:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Retirement savings plan
- Employee assistance program
- Life insurance
- Disability coverage
- Flexible work arrangements
- Employee stock purchase plan
- Tuition reimbursement
- Wellness programs
- Employee discounts
Life at Unisys: Our Culture
At Unisys, we believe in fostering a culture of innovation, collaboration, and inclusivity. We are committed to creating a workplace where all employees feel valued, respected, and empowered to reach their full potential. We encourage our employees to share their ideas, challenge the status quo, and work together to solve complex problems. We also provide opportunities for professional development, career advancement, and community involvement.
How to Apply
If you are a passionate and driven leader with a desire to make a difference, we encourage you to apply for the Field Service Manager 1 position at Unisys. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
Frequently Asked Questions (FAQs)
-
What are the key responsibilities of a Field Service Manager 1?
The key responsibilities include supervising Field Engineers, resolving client issues, maintaining quality standards, driving process improvements, and ensuring compliance with policies and SLAs.
-
What qualifications are required for this role?
A bachelor's degree and 2-4 years of relevant experience or an equivalent combination of education and experience are required.
-
Is prior management experience required?
Prior management experience is not required but may include informal leadership of teams.
-
What are the opportunities for career advancement at Unisys?
Potential career paths include Field Service Manager 2, Senior Field Service Manager, Service Delivery Manager, and Project Manager.
-
What is the salary range for this position?
The estimated salary range is $45,000 to $75,000 USD per year, depending on experience and qualifications.
-
What benefits does Unisys offer?
Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and more.
-
What is the company culture like at Unisys?
Unisys fosters a culture of innovation, collaboration, and inclusivity, where employees are valued and empowered.
-
How do I apply for this position?
You can apply by submitting your resume and cover letter through our online application portal.
-
What are the working hours for this role?
The typical working hours are Monday to Friday, 9:00 AM to 5:30 PM, but may vary depending on client needs.
-
Is there any travel involved in this role?
Limited travel may be required to client locations within the assigned territory.
Locations
- Kowloon, Hong Kong Island, Hong Kong
Salary
49,500 - 82,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Client Relationship Managementintermediate
- Problem Solvingintermediate
- Technical Troubleshootingintermediate
- Process Improvementintermediate
- Project Managementintermediate
- Communication (Written and Verbal)intermediate
- Time Managementintermediate
- Prioritizationintermediate
- Performance Monitoringintermediate
- Service Level Agreement (SLA) Managementintermediate
- Compliance Managementintermediate
- Administrative Supportintermediate
- Escalation Managementintermediate
- Quality Standardsintermediate
- IT Infrastructure Managementintermediate
- Hardware Maintenanceintermediate
- Software Installation and Configurationintermediate
- Customer Serviceintermediate
- Vendor Managementintermediate
- Budget Managementintermediate
- Strategic Planningintermediate
Required Qualifications
- Bachelor's degree in a related field (e.g., Engineering, Computer Science, Business Administration) or equivalent combination of education and relevant experience. (experience)
- 2-4 years of experience in field service or a related technical support role. (experience)
- Proven ability to lead and motivate a team of field engineers. (experience)
- Strong understanding of IT infrastructure and service delivery processes. (experience)
- Excellent communication and interpersonal skills. (experience)
- Ability to resolve complex technical and client issues effectively. (experience)
- Experience with service level agreements (SLAs) and compliance requirements. (experience)
- Proficiency in project management methodologies. (experience)
- Demonstrated ability to drive process improvements and implement change initiatives. (experience)
- Strong organizational and time management skills. (experience)
- Ability to work independently and as part of a team. (experience)
- Knowledge of industry best practices for field service operations. (experience)
Responsibilities
- Provide day-to-day, frontline supervision of Field Engineers within an assigned territory and at client locations.
- Ensure the team delivers timely and effective support to clients and end-users.
- Address associate inquiries and resolve complex client issues promptly and professionally.
- Maintain high-quality standards for all Field Engineering operations.
- Drive improvements in the installation, maintenance, and updates of client equipment and services.
- Identify opportunities for department-wide improvements and communicate these to management with proposed changes.
- Communicate, implement, and support process change initiatives as directed by management.
- Manage team projects as assigned, ensuring timely completion and adherence to project goals.
- Provide administrative support to the team as required, including scheduling, reporting, and documentation.
- Serve as the key escalation point for team technical and process issues, overseeing ongoing problem resolution efforts.
- Allocate assignments, establish work priorities, and monitor team performance to ensure objectives are met.
- Ensure compliance with company policies, contracted client agreements, and established service level agreements (SLAs).
- Develop and implement training programs for field service engineers.
- Conduct performance reviews and provide feedback to team members.
- Manage the budget for the field service team.
- Maintain accurate records of all service activities.
- Develop and maintain strong relationships with clients.
- Ensure that all safety procedures are followed.
Benefits
- general: Competitive salary and performance-based bonuses.
- general: Comprehensive health insurance coverage, including medical, dental, and vision.
- general: Paid time off for vacation, holidays, and sick leave.
- general: Retirement savings plan with company match.
- general: Professional development opportunities, including training programs and certifications.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Life insurance and disability coverage.
- general: Flexible work arrangements, such as remote work options.
- general: Employee stock purchase plan.
- general: Tuition reimbursement for continuing education.
- general: Wellness programs and resources to support employee health and well-being.
- general: Employee discounts on products and services.
- general: Opportunities for career advancement within Unisys.
- general: A supportive and inclusive work environment.
- general: Recognition programs to reward employee contributions.
- general: Relocation assistance (if applicable).
- general: Parental leave benefits.
- general: Commuter benefits.
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Field Service Manager Careers at Unisys - Kowloon, Hong Kong | Apply Now! @ Unisys.
Related Books and Jobs
High-CTR: Field Service Manager Careers at Unisys - Kowloon, Hong Kong | Apply Now!
Unisys
High-CTR: Field Service Manager Careers at Unisys - Kowloon, Hong Kong | Apply Now!
Job Description
Are you a results-oriented leader with a passion for technology and client satisfaction? Unisys is seeking a highly motivated Field Service Manager 1 to oversee our team of Field Engineers in Kowloon, Hong Kong. In this role, you will be responsible for ensuring the delivery of timely and effective support to our clients, maintaining high-quality standards, and driving continuous improvement in our field service operations.
Field Service Manager 1: Role Overview
As a Field Service Manager 1, you will play a critical role in leading and developing a team of Field Engineers, managing client relationships, and ensuring the smooth operation of our field service activities. You will be responsible for allocating assignments, monitoring performance, and providing guidance to your team to ensure they meet or exceed service level agreements (SLAs).
A Day in the Life of a Field Service Manager 1
Your day-to-day activities will include:
- Supervising and mentoring a team of Field Engineers.
- Resolving complex client issues and addressing associate inquiries.
- Monitoring team performance and ensuring adherence to SLAs.
- Driving process improvements and implementing change initiatives.
- Managing team projects and providing administrative support.
- Serving as the key escalation point for technical and process issues.
- Ensuring compliance with company policies and client agreements.
Why Kowloon, Hong Kong?
Kowloon is a vibrant and dynamic district in Hong Kong, offering a unique blend of culture, commerce, and innovation. As a Field Service Manager in Kowloon, you will have the opportunity to work with a diverse range of clients and contribute to the growth of Unisys in this important market. Hong Kong offers excellent career opportunities, a high quality of life, and easy access to other major cities in Asia.
Career Path at Unisys
Unisys is committed to providing employees with opportunities for growth and development. As a Field Service Manager 1, you can advance your career by taking on more challenging projects, leading larger teams, and expanding your technical expertise. Potential career paths include:
- Field Service Manager 2
- Senior Field Service Manager
- Service Delivery Manager
- Project Manager
Salary and Benefits
The estimated salary range for this position is $45,000 to $75,000 USD per year, commensurate with experience and qualifications. Unisys offers a comprehensive benefits package, including:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Retirement savings plan
- Employee assistance program
- Life insurance
- Disability coverage
- Flexible work arrangements
- Employee stock purchase plan
- Tuition reimbursement
- Wellness programs
- Employee discounts
Life at Unisys: Our Culture
At Unisys, we believe in fostering a culture of innovation, collaboration, and inclusivity. We are committed to creating a workplace where all employees feel valued, respected, and empowered to reach their full potential. We encourage our employees to share their ideas, challenge the status quo, and work together to solve complex problems. We also provide opportunities for professional development, career advancement, and community involvement.
How to Apply
If you are a passionate and driven leader with a desire to make a difference, we encourage you to apply for the Field Service Manager 1 position at Unisys. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
Frequently Asked Questions (FAQs)
-
What are the key responsibilities of a Field Service Manager 1?
The key responsibilities include supervising Field Engineers, resolving client issues, maintaining quality standards, driving process improvements, and ensuring compliance with policies and SLAs.
-
What qualifications are required for this role?
A bachelor's degree and 2-4 years of relevant experience or an equivalent combination of education and experience are required.
-
Is prior management experience required?
Prior management experience is not required but may include informal leadership of teams.
-
What are the opportunities for career advancement at Unisys?
Potential career paths include Field Service Manager 2, Senior Field Service Manager, Service Delivery Manager, and Project Manager.
-
What is the salary range for this position?
The estimated salary range is $45,000 to $75,000 USD per year, depending on experience and qualifications.
-
What benefits does Unisys offer?
Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and more.
-
What is the company culture like at Unisys?
Unisys fosters a culture of innovation, collaboration, and inclusivity, where employees are valued and empowered.
-
How do I apply for this position?
You can apply by submitting your resume and cover letter through our online application portal.
-
What are the working hours for this role?
The typical working hours are Monday to Friday, 9:00 AM to 5:30 PM, but may vary depending on client needs.
-
Is there any travel involved in this role?
Limited travel may be required to client locations within the assigned territory.
Locations
- Kowloon, Hong Kong Island, Hong Kong
Salary
49,500 - 82,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Client Relationship Managementintermediate
- Problem Solvingintermediate
- Technical Troubleshootingintermediate
- Process Improvementintermediate
- Project Managementintermediate
- Communication (Written and Verbal)intermediate
- Time Managementintermediate
- Prioritizationintermediate
- Performance Monitoringintermediate
- Service Level Agreement (SLA) Managementintermediate
- Compliance Managementintermediate
- Administrative Supportintermediate
- Escalation Managementintermediate
- Quality Standardsintermediate
- IT Infrastructure Managementintermediate
- Hardware Maintenanceintermediate
- Software Installation and Configurationintermediate
- Customer Serviceintermediate
- Vendor Managementintermediate
- Budget Managementintermediate
- Strategic Planningintermediate
Required Qualifications
- Bachelor's degree in a related field (e.g., Engineering, Computer Science, Business Administration) or equivalent combination of education and relevant experience. (experience)
- 2-4 years of experience in field service or a related technical support role. (experience)
- Proven ability to lead and motivate a team of field engineers. (experience)
- Strong understanding of IT infrastructure and service delivery processes. (experience)
- Excellent communication and interpersonal skills. (experience)
- Ability to resolve complex technical and client issues effectively. (experience)
- Experience with service level agreements (SLAs) and compliance requirements. (experience)
- Proficiency in project management methodologies. (experience)
- Demonstrated ability to drive process improvements and implement change initiatives. (experience)
- Strong organizational and time management skills. (experience)
- Ability to work independently and as part of a team. (experience)
- Knowledge of industry best practices for field service operations. (experience)
Responsibilities
- Provide day-to-day, frontline supervision of Field Engineers within an assigned territory and at client locations.
- Ensure the team delivers timely and effective support to clients and end-users.
- Address associate inquiries and resolve complex client issues promptly and professionally.
- Maintain high-quality standards for all Field Engineering operations.
- Drive improvements in the installation, maintenance, and updates of client equipment and services.
- Identify opportunities for department-wide improvements and communicate these to management with proposed changes.
- Communicate, implement, and support process change initiatives as directed by management.
- Manage team projects as assigned, ensuring timely completion and adherence to project goals.
- Provide administrative support to the team as required, including scheduling, reporting, and documentation.
- Serve as the key escalation point for team technical and process issues, overseeing ongoing problem resolution efforts.
- Allocate assignments, establish work priorities, and monitor team performance to ensure objectives are met.
- Ensure compliance with company policies, contracted client agreements, and established service level agreements (SLAs).
- Develop and implement training programs for field service engineers.
- Conduct performance reviews and provide feedback to team members.
- Manage the budget for the field service team.
- Maintain accurate records of all service activities.
- Develop and maintain strong relationships with clients.
- Ensure that all safety procedures are followed.
Benefits
- general: Competitive salary and performance-based bonuses.
- general: Comprehensive health insurance coverage, including medical, dental, and vision.
- general: Paid time off for vacation, holidays, and sick leave.
- general: Retirement savings plan with company match.
- general: Professional development opportunities, including training programs and certifications.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Life insurance and disability coverage.
- general: Flexible work arrangements, such as remote work options.
- general: Employee stock purchase plan.
- general: Tuition reimbursement for continuing education.
- general: Wellness programs and resources to support employee health and well-being.
- general: Employee discounts on products and services.
- general: Opportunities for career advancement within Unisys.
- general: A supportive and inclusive work environment.
- general: Recognition programs to reward employee contributions.
- general: Relocation assistance (if applicable).
- general: Parental leave benefits.
- general: Commuter benefits.
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Field Service Manager Careers at Unisys - Kowloon, Hong Kong | Apply Now! @ Unisys.
Related Books and Jobs