Field Service Technician - Dallas Fort Worth

Role Overview

As a Field Service Technician in Dallas-Fort Worth, you will play a crucial role in maintaining and repairing Unisys' hardware and software systems for our clients. This position requires a strong technical background, excellent problem-solving skills, and the ability to work independently as well as part of a team. You will be responsible for resolving complex technical issues, installing and configuring new systems, and providing ongoing support to our clients. This role is essential to ensuring client satisfaction and maintaining the reliability of Unisys' products and services.

Day in the Life

A typical day for a Field Service Technician may involve:

• Responding to service requests from clients experiencing hardware or software issues.
• Diagnosing and troubleshooting technical problems on servers, storage devices, and network equipment.
• Performing break/fix repairs on-site, ensuring minimal downtime for clients.
• Installing and configuring new hardware and software systems.
• Conducting regular maintenance checks to prevent future issues.
• Documenting all work performed and communicating updates to clients.
• Collaborating with other team members to resolve complex problems.
• Keeping up-to-date with the latest technologies and industry trends.
• Traveling to client sites within the Dallas-Fort Worth area.
• Participating in training sessions to enhance technical skills.

Why Dallas-Fort Worth?

Dallas-Fort Worth is a major economic hub with a thriving technology sector, making it an ideal location for a Field Service Technician. The area offers a high quality of life with a relatively low cost of living compared to other major cities. There are numerous cultural attractions, entertainment venues, and outdoor activities to enjoy. Additionally, Dallas-Fort Worth International Airport (DFW) provides easy access to travel both domestically and internationally. The region's diverse economy and strong job market offer excellent opportunities for career growth and advancement.

Career Path

The Field Service Technician role can serve as a stepping stone to various career paths within Unisys. Potential career advancements include:

• Senior Field Service Technician: Taking on more complex projects and providing mentorship to junior technicians.
• Team Lead: Supervising a team of Field Service Technicians and coordinating service activities.
• Technical Specialist: Focusing on a specific area of expertise, such as server hardware or network security.
• Project Manager: Leading the implementation of new systems and managing client projects.
• Solutions Architect: Designing and implementing customized solutions for clients.

Salary & Benefits

The salary for a Field Service Technician in Dallas-Fort Worth typically ranges from $65,000 to $95,000 per year, depending on experience and qualifications. Unisys offers a comprehensive benefits package, including:

• Unlimited paid time off
• 401(k) match
• Comprehensive healthcare coverage (medical, dental, and vision)
• Health Savings Account (HSA) matching
• Ongoing learning and development opportunities
• Work-life balance support
• Employee assistance programs
• Wellness programs
• Paid holidays
• Flexible spending accounts
• Life insurance

Unisys Culture

Unisys is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. The company fosters a culture of innovation, collaboration, and continuous learning. Unisys encourages employees to take ownership of their work and contribute to the success of the company. The company also emphasizes work-life balance and provides resources to support employees' well-being. Unisys values its employees and is dedicated to providing opportunities for growth and advancement.

How to Apply

To apply for the Field Service Technician position in Dallas-Fort Worth, please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your relevant experience, technical skills, and qualifications. You may also be required to complete a video interview as part of the hiring process. We encourage you to research Unisys and familiarize yourself with our mission, values, and products. We look forward to receiving your application!

FAQ

1. What are the key responsibilities of a Field Service Technician?
   The key responsibilities include diagnosing and repairing hardware and software issues, installing new systems, and providing ongoing support to clients.
2. What qualifications are required for this role?
   A high school diploma or GED is required, along with a technical certification or Associate Degree in a related field. 4-6 years of experience in a related area is generally required.
3. What skills are essential for success in this role?
   Essential skills include troubleshooting, problem-solving, technical expertise, communication, and customer service.
4. What is the salary range for this position?
   The salary range is typically between $65,000 and $95,000 per year, depending on experience and qualifications.
5. What benefits does Unisys offer?
   Unisys offers unlimited paid time off, 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more.
6. What is the work environment like at Unisys?
   Unisys fosters a diverse and inclusive work environment with a culture of innovation, collaboration, and continuous learning.
7. What are the opportunities for career advancement?
   Potential career advancements include Senior Field Service Technician, Team Lead, Technical Specialist, Project Manager, and Solutions Architect.
8. Is travel required for this position?
   Yes, travel to client sites within the Dallas-Fort Worth area is required.
9. How does Unisys support work-life balance?
   Unisys offers unlimited paid time off, flexible work arrangements, and employee assistance programs to support work-life balance.
10. What is the video interview process like?
    The video interview allows Unisys to get to know you better and provides a convenient interview experience. You will typically be asked questions about your experience, skills, and qualifications.