High-CTR: Field Services Manager Careers at Unisys - Townsville, Queensland | Apply Now!
Unisys
High-CTR: Field Services Manager Careers at Unisys - Townsville, Queensland | Apply Now!
Job Description
Are you a seasoned technical professional with a passion for leading teams and delivering exceptional service? Unisys is seeking a highly motivated and experienced Field Services Manager to oversee our field support teams in Townsville, Queensland. In this role, you will be responsible for ensuring the delivery of high-quality technical support and services to our valued government clients. If you thrive in a fast-paced environment and enjoy leading a team to success, we encourage you to apply.
Role Overview
As a Field Services Manager at Unisys, you will play a critical role in ensuring the smooth and efficient operation of our field support teams. You will be responsible for providing day-to-day supervision, resolving complex issues, and driving improvements to our service delivery processes. Your leadership will be instrumental in maintaining quality standards, ensuring compliance, and fostering a positive and productive work environment for your team.
A Day in the Life of a Field Services Manager
Your day as a Field Services Manager will be dynamic and varied. Here’s a glimpse of what you can expect:
- Morning: Start your day by reviewing team performance metrics and identifying any potential issues. Conduct a brief team huddle to discuss priorities and address any immediate concerns.
- Mid-day: Work on resolving escalated client issues and providing guidance to your team on complex technical challenges. Collaborate with other departments to ensure seamless service delivery.
- Afternoon: Focus on process improvement initiatives and identify opportunities to enhance team efficiency. Conduct performance reviews and provide feedback to team members.
- Late Afternoon: Address administrative tasks, such as managing team schedules and approving time off requests. Prepare reports on team performance and communicate updates to management.
Why Townsville, Queensland?
Townsville offers a unique blend of urban amenities and natural beauty. Located in the heart of North Queensland, it is a gateway to the Great Barrier Reef and the Outback. With a thriving economy, affordable housing, and a relaxed lifestyle, Townsville is an ideal place to live and work.
- Proximity to the Great Barrier Reef: Enjoy easy access to one of the world's most iconic natural wonders.
- Outdoor Recreation: Explore stunning beaches, lush rainforests, and rugged mountain ranges.
- Affordable Living: Benefit from lower housing costs compared to other major Australian cities.
- Growing Economy: Take advantage of diverse job opportunities in key industries, including government, healthcare, and tourism.
- Community Spirit: Experience a welcoming and supportive community with a strong sense of local pride.
Career Path
At Unisys, we are committed to providing our employees with opportunities for career growth and development. As a Field Services Manager, you can advance your career in a variety of directions. Some potential career paths include:
- Senior Field Services Manager: Oversee a larger team of field engineers and manage more complex projects.
- Service Delivery Manager: Take on broader responsibilities for service delivery across multiple teams and clients.
- Project Manager: Lead large-scale IT projects and manage resources to ensure successful project completion.
- Technical Consultant: Provide technical expertise and guidance to clients on IT solutions and services.
Salary and Benefits
The estimated salary range for this position is $90,000 - $130,000 USD per year, commensurate with experience and qualifications. Unisys offers a comprehensive benefits package, including:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (vacation, sick leave, holidays)
- Retirement savings plan (401k or equivalent) with company match
- Life insurance and disability coverage
- Employee assistance program (EAP)
- Tuition reimbursement or professional development assistance
- Employee discounts on products and services
Unisys Culture
Unisys is a global technology solutions company committed to helping our clients solve their most pressing business challenges. We pride ourselves on our culture of innovation, collaboration, and customer focus. At Unisys, you will have the opportunity to work with a diverse team of talented professionals and make a real impact on our clients' success.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
How to Apply
If you are interested in joining the Unisys team as a Field Services Manager, we encourage you to apply online. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Field Services Manager?
The Field Services Manager is responsible for overseeing field support teams, ensuring timely and effective client support, resolving complex issues, and driving process improvements.
- What qualifications are required for this role?
NV1 Security Clearance (mandatory), NV2 preferred, prior experience leading teams informally is advantageous, and a strong understanding of IT service delivery methodologies are required.
- What is the career path for a Field Services Manager at Unisys?
Potential career paths include Senior Field Services Manager, Service Delivery Manager, Project Manager, and Technical Consultant.
- What is the salary range for this position?
The estimated salary range is $90,000 - $130,000 USD per year, commensurate with experience and qualifications.
- What benefits does Unisys offer?
Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and employee assistance programs.
- What is the work environment like at Unisys?
Unisys fosters a culture of innovation, collaboration, and customer focus. We are committed to providing a supportive and inclusive work environment for all employees.
- Is this a remote position?
No, this is not a remote position. This position is located in Townsville, Queensland.
- What kind of training is provided to employees?
Unisys provides various training and development opportunities to enhance skills and knowledge, including technical training, leadership development programs, and professional certifications.
- How does Unisys support diversity and inclusion?
Unisys is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- How do I apply for this position?
Please submit your resume and a cover letter outlining your qualifications and experience through the Unisys online application portal.
Join Unisys and be part of a team that is shaping the future of technology solutions. Apply now and take the next step in your career!
Locations
- Townsville, Queensland, Australia
Salary
99,000 - 143,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Client Relationship Managementintermediate
- Problem Solvingintermediate
- Technical Supportintermediate
- Service Deliveryintermediate
- IT Infrastructure Managementintermediate
- Project Managementintermediate
- Communication Skillsintermediate
- Escalation Managementintermediate
- Performance Monitoringintermediate
- Compliance Managementintermediate
- SLA Managementintermediate
- Process Improvementintermediate
- Strategic Planningintermediate
- Vendor Managementintermediate
- Budget Managementintermediate
- Risk Managementintermediate
- Quality Assuranceintermediate
Required Qualifications
- NV1 Security Clearance (mandatory), NV2 preferred (experience)
- Prior experience leading teams informally is advantageous (experience)
- Strong understanding of IT service delivery methodologies (experience)
- Demonstrated ability to manage and resolve complex technical issues (experience)
- Excellent communication and interpersonal skills (experience)
- Proven ability to manage multiple priorities and meet deadlines (experience)
- Experience working in a client-facing environment (experience)
- Knowledge of service level agreements (SLAs) and compliance requirements (experience)
- Ability to implement and support process change initiatives (experience)
- Strong problem-solving and analytical skills (experience)
- Experience with performance monitoring and reporting (experience)
- Bachelor's degree in a related field (e.g., Computer Science, Information Technology) is preferred (experience)
Responsibilities
- Provide day-to-day supervision of Field Engineers across an assigned territory.
- Ensure timely and effective client/end-user support.
- Resolve associate inquiries and complex client issues.
- Maintain quality standards for Field Engineering operations.
- Drive improvements to installation, maintenance, and updates of client equipment and services.
- Identify opportunities for department-wide improvement and propose changes to management.
- Communicate, implement, and support process change initiatives.
- Manage team projects as assigned.
- Provide administrative support as required.
- Act as key escalation point for team technical and process issues and oversee problem resolution.
- Allocate assignments, establish work priorities, and monitor performance.
- Ensure compliance with company policies, contracted client agreements, and SLAs.
- Manage and mentor a team of field service engineers, providing guidance and support.
- Develop and implement strategies to improve team performance and efficiency.
- Monitor key performance indicators (KPIs) and identify areas for improvement.
- Conduct regular team meetings to communicate updates and address concerns.
- Perform performance reviews and provide feedback to team members.
- Manage team budget and resources effectively.
- Collaborate with other departments to ensure seamless service delivery.
- Maintain strong relationships with clients and stakeholders.
- Stay up-to-date on industry trends and technologies.
- Participate in training and development opportunities to enhance skills and knowledge.
Benefits
- general: Competitive salary and benefits package
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (vacation, sick leave, holidays)
- general: Retirement savings plan (401k or equivalent) with company match
- general: Life insurance and disability coverage
- general: Employee assistance program (EAP)
- general: Tuition reimbursement or professional development assistance
- general: Opportunities for career advancement and growth
- general: Employee recognition programs
- general: Flexible work arrangements (if applicable)
- general: Employee discounts on products and services
- general: A supportive and inclusive work environment
- general: Access to cutting-edge technology and tools
- general: Opportunity to work with a global team of talented professionals
- general: Commitment to employee well-being and work-life balance
- general: Wellness programs and initiatives
- general: Employee referral bonus program
- general: Long-term career opportunities
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Field Services Manager Careers at Unisys - Townsville, Queensland | Apply Now! @ Unisys.
Related Books and Jobs
High-CTR: Field Services Manager Careers at Unisys - Townsville, Queensland | Apply Now!
Unisys
High-CTR: Field Services Manager Careers at Unisys - Townsville, Queensland | Apply Now!
Job Description
Are you a seasoned technical professional with a passion for leading teams and delivering exceptional service? Unisys is seeking a highly motivated and experienced Field Services Manager to oversee our field support teams in Townsville, Queensland. In this role, you will be responsible for ensuring the delivery of high-quality technical support and services to our valued government clients. If you thrive in a fast-paced environment and enjoy leading a team to success, we encourage you to apply.
Role Overview
As a Field Services Manager at Unisys, you will play a critical role in ensuring the smooth and efficient operation of our field support teams. You will be responsible for providing day-to-day supervision, resolving complex issues, and driving improvements to our service delivery processes. Your leadership will be instrumental in maintaining quality standards, ensuring compliance, and fostering a positive and productive work environment for your team.
A Day in the Life of a Field Services Manager
Your day as a Field Services Manager will be dynamic and varied. Here’s a glimpse of what you can expect:
- Morning: Start your day by reviewing team performance metrics and identifying any potential issues. Conduct a brief team huddle to discuss priorities and address any immediate concerns.
- Mid-day: Work on resolving escalated client issues and providing guidance to your team on complex technical challenges. Collaborate with other departments to ensure seamless service delivery.
- Afternoon: Focus on process improvement initiatives and identify opportunities to enhance team efficiency. Conduct performance reviews and provide feedback to team members.
- Late Afternoon: Address administrative tasks, such as managing team schedules and approving time off requests. Prepare reports on team performance and communicate updates to management.
Why Townsville, Queensland?
Townsville offers a unique blend of urban amenities and natural beauty. Located in the heart of North Queensland, it is a gateway to the Great Barrier Reef and the Outback. With a thriving economy, affordable housing, and a relaxed lifestyle, Townsville is an ideal place to live and work.
- Proximity to the Great Barrier Reef: Enjoy easy access to one of the world's most iconic natural wonders.
- Outdoor Recreation: Explore stunning beaches, lush rainforests, and rugged mountain ranges.
- Affordable Living: Benefit from lower housing costs compared to other major Australian cities.
- Growing Economy: Take advantage of diverse job opportunities in key industries, including government, healthcare, and tourism.
- Community Spirit: Experience a welcoming and supportive community with a strong sense of local pride.
Career Path
At Unisys, we are committed to providing our employees with opportunities for career growth and development. As a Field Services Manager, you can advance your career in a variety of directions. Some potential career paths include:
- Senior Field Services Manager: Oversee a larger team of field engineers and manage more complex projects.
- Service Delivery Manager: Take on broader responsibilities for service delivery across multiple teams and clients.
- Project Manager: Lead large-scale IT projects and manage resources to ensure successful project completion.
- Technical Consultant: Provide technical expertise and guidance to clients on IT solutions and services.
Salary and Benefits
The estimated salary range for this position is $90,000 - $130,000 USD per year, commensurate with experience and qualifications. Unisys offers a comprehensive benefits package, including:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (vacation, sick leave, holidays)
- Retirement savings plan (401k or equivalent) with company match
- Life insurance and disability coverage
- Employee assistance program (EAP)
- Tuition reimbursement or professional development assistance
- Employee discounts on products and services
Unisys Culture
Unisys is a global technology solutions company committed to helping our clients solve their most pressing business challenges. We pride ourselves on our culture of innovation, collaboration, and customer focus. At Unisys, you will have the opportunity to work with a diverse team of talented professionals and make a real impact on our clients' success.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
How to Apply
If you are interested in joining the Unisys team as a Field Services Manager, we encourage you to apply online. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Field Services Manager?
The Field Services Manager is responsible for overseeing field support teams, ensuring timely and effective client support, resolving complex issues, and driving process improvements.
- What qualifications are required for this role?
NV1 Security Clearance (mandatory), NV2 preferred, prior experience leading teams informally is advantageous, and a strong understanding of IT service delivery methodologies are required.
- What is the career path for a Field Services Manager at Unisys?
Potential career paths include Senior Field Services Manager, Service Delivery Manager, Project Manager, and Technical Consultant.
- What is the salary range for this position?
The estimated salary range is $90,000 - $130,000 USD per year, commensurate with experience and qualifications.
- What benefits does Unisys offer?
Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and employee assistance programs.
- What is the work environment like at Unisys?
Unisys fosters a culture of innovation, collaboration, and customer focus. We are committed to providing a supportive and inclusive work environment for all employees.
- Is this a remote position?
No, this is not a remote position. This position is located in Townsville, Queensland.
- What kind of training is provided to employees?
Unisys provides various training and development opportunities to enhance skills and knowledge, including technical training, leadership development programs, and professional certifications.
- How does Unisys support diversity and inclusion?
Unisys is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- How do I apply for this position?
Please submit your resume and a cover letter outlining your qualifications and experience through the Unisys online application portal.
Join Unisys and be part of a team that is shaping the future of technology solutions. Apply now and take the next step in your career!
Locations
- Townsville, Queensland, Australia
Salary
99,000 - 143,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team Leadershipintermediate
- Client Relationship Managementintermediate
- Problem Solvingintermediate
- Technical Supportintermediate
- Service Deliveryintermediate
- IT Infrastructure Managementintermediate
- Project Managementintermediate
- Communication Skillsintermediate
- Escalation Managementintermediate
- Performance Monitoringintermediate
- Compliance Managementintermediate
- SLA Managementintermediate
- Process Improvementintermediate
- Strategic Planningintermediate
- Vendor Managementintermediate
- Budget Managementintermediate
- Risk Managementintermediate
- Quality Assuranceintermediate
Required Qualifications
- NV1 Security Clearance (mandatory), NV2 preferred (experience)
- Prior experience leading teams informally is advantageous (experience)
- Strong understanding of IT service delivery methodologies (experience)
- Demonstrated ability to manage and resolve complex technical issues (experience)
- Excellent communication and interpersonal skills (experience)
- Proven ability to manage multiple priorities and meet deadlines (experience)
- Experience working in a client-facing environment (experience)
- Knowledge of service level agreements (SLAs) and compliance requirements (experience)
- Ability to implement and support process change initiatives (experience)
- Strong problem-solving and analytical skills (experience)
- Experience with performance monitoring and reporting (experience)
- Bachelor's degree in a related field (e.g., Computer Science, Information Technology) is preferred (experience)
Responsibilities
- Provide day-to-day supervision of Field Engineers across an assigned territory.
- Ensure timely and effective client/end-user support.
- Resolve associate inquiries and complex client issues.
- Maintain quality standards for Field Engineering operations.
- Drive improvements to installation, maintenance, and updates of client equipment and services.
- Identify opportunities for department-wide improvement and propose changes to management.
- Communicate, implement, and support process change initiatives.
- Manage team projects as assigned.
- Provide administrative support as required.
- Act as key escalation point for team technical and process issues and oversee problem resolution.
- Allocate assignments, establish work priorities, and monitor performance.
- Ensure compliance with company policies, contracted client agreements, and SLAs.
- Manage and mentor a team of field service engineers, providing guidance and support.
- Develop and implement strategies to improve team performance and efficiency.
- Monitor key performance indicators (KPIs) and identify areas for improvement.
- Conduct regular team meetings to communicate updates and address concerns.
- Perform performance reviews and provide feedback to team members.
- Manage team budget and resources effectively.
- Collaborate with other departments to ensure seamless service delivery.
- Maintain strong relationships with clients and stakeholders.
- Stay up-to-date on industry trends and technologies.
- Participate in training and development opportunities to enhance skills and knowledge.
Benefits
- general: Competitive salary and benefits package
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (vacation, sick leave, holidays)
- general: Retirement savings plan (401k or equivalent) with company match
- general: Life insurance and disability coverage
- general: Employee assistance program (EAP)
- general: Tuition reimbursement or professional development assistance
- general: Opportunities for career advancement and growth
- general: Employee recognition programs
- general: Flexible work arrangements (if applicable)
- general: Employee discounts on products and services
- general: A supportive and inclusive work environment
- general: Access to cutting-edge technology and tools
- general: Opportunity to work with a global team of talented professionals
- general: Commitment to employee well-being and work-life balance
- general: Wellness programs and initiatives
- general: Employee referral bonus program
- general: Long-term career opportunities
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Field Services Manager Careers at Unisys - Townsville, Queensland | Apply Now! @ Unisys.
Related Books and Jobs