Field Technical Support Engineer - Monterrey & Surrounding Areas

Role Overview

As a Field Technical Support Engineer at Unisys in Monterrey, you will be responsible for providing on-site technical support to our clients in the Nuevo León region. This role involves diagnosing, repairing, and maintaining computer systems, servers, and related equipment. You will be the primary point of contact for technical issues, ensuring timely and effective resolutions to minimize downtime and maintain client satisfaction. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-focused attitude.

A Day in the Life

Your day will typically involve traveling to various client locations to address technical issues. You'll start by reviewing the ticketing system for new service requests and prioritizing them based on urgency and SLA requirements. Once on-site, you will diagnose hardware and software problems, perform repairs, and install new equipment. You will also collaborate with other team members to resolve complex issues and provide technical feedback to improve service delivery. Maintaining clear communication with clients throughout the process is crucial to ensure their satisfaction. In addition, you will manage your spare parts inventory and document all troubleshooting steps in the ticketing system.

Why Monterrey?

Monterrey, the capital of Nuevo León, is a vibrant and growing city known for its industrial and technological advancements. It offers a high quality of life with a diverse cultural scene, excellent educational institutions, and modern infrastructure. Working in Monterrey provides opportunities to engage with a dynamic business environment and contribute to the region's technological development. The city's proximity to the Sierra Madre Oriental mountains also provides ample opportunities for outdoor activities, making it an attractive location for both personal and professional growth.

Career Path

At Unisys, we are committed to supporting your career growth. Starting as a Field Technical Support Engineer, you can advance to roles such as Senior Field Engineer, Team Lead, or Technical Specialist. We provide ongoing training and development opportunities to help you expand your technical skills and leadership abilities. You can also explore opportunities in related areas such as systems administration, network engineering, or project management. We encourage our employees to take ownership of their career development and provide the resources and support needed to achieve their goals.

Salary & Benefits

The salary for this position is competitive and commensurate with experience. In addition to a base salary, we offer a comprehensive benefits package that includes health insurance (medical, dental, and vision), paid time off (vacation, sick leave, and holidays), a retirement savings plan with company match, life insurance, disability benefits, and an employee assistance program. We also provide professional development opportunities, tuition reimbursement, and employee discounts. Our benefits are designed to support your overall well-being and provide you with the resources you need to succeed both personally and professionally.

Unisys Culture

Unisys is a global technology company that values innovation, collaboration, and client success. We foster a culture of diversity and inclusion, where all employees are treated with respect and provided with equal opportunities to grow and develop. We encourage teamwork and open communication, and we are committed to creating a work environment where employees feel valued and empowered. Our core values include integrity, excellence, and client focus. We believe that our employees are our greatest asset, and we invest in their success by providing them with the tools, resources, and support they need to thrive.

How to Apply

To apply for the Field Technical Support Engineer position in Monterrey, please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your relevant experience, technical skills, and customer service abilities. We encourage you to research Unisys and familiarize yourself with our mission, values, and services. If you meet the qualifications, you will be contacted for an interview. The interview process may include technical assessments and behavioral questions to evaluate your skills and fit with our culture.

FAQ

1. What are the main responsibilities of a Field Technical Support Engineer? The main responsibilities include diagnosing and repairing computer systems, servers, and related equipment at client locations, providing technical support, and ensuring timely resolution of issues.
2. What qualifications are required for this role? The required qualifications include 2-4 years of experience in field technical support, a technical high school diploma, knowledge of ITSM tools, experience supporting physical servers and computer equipment, and excellent communication and problem-solving skills.
3. What is the salary range for this position?The salary range for this position is between $18,000 and $38,000 USD annually, depending on experience and qualifications.
4. What benefits does Unisys offer? Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, life insurance, disability benefits, and professional development opportunities.
5. What is the work environment like at Unisys? The work environment at Unisys is collaborative, inclusive, and focused on client success. We value innovation, teamwork, and open communication.
6. What opportunities are there for career advancement at Unisys? Unisys offers numerous opportunities for career advancement, including roles such as Senior Field Engineer, Team Lead, Technical Specialist, and positions in systems administration, network engineering, and project management.
7. What is the on-call requirement for this position? This position requires availability for weekly rotating on-call shifts, subject to operational needs.
8. Is it necessary to have my own car for this position? Yes, it is necessary to have your own car, as you will be traveling to client locations. Travel expenses are covered according to company policy.
9. What is the importance of a clean credit bureau record? A clean credit bureau record is required due to the potential handling of sensitive client data and assets.
10. How does Unisys support diversity and inclusion? Unisys is committed to fostering a diverse and inclusive work environment where all employees are treated with respect and provided with equal opportunities to grow and develop. We have various programs and initiatives to promote diversity and inclusion throughout the organization.