Field Technician Engineer - Southfield, MI

Role Overview

The Field Technician Engineer role at Unisys in Southfield, MI, is a critical position responsible for providing on-site technical support to large, complex clients. This role involves a wide range of responsibilities, including server and storage break/fix activities, VIP deskside support, and high-level installation of storage and network devices. The ideal candidate will possess a strong understanding of hardware, software, and operating systems, along with advanced troubleshooting capabilities.

Day in the Life

A typical day for a Field Technician Engineer might include: * Responding to and resolving client issues related to servers, storage, and network devices. * Performing break/fix activities on-site to minimize downtime. * Providing VIP deskside support to key clients. * Installing and configuring storage and network devices. * Troubleshooting complex technical problems escalated from team members or clients. * Testing and certifying mainframes, servers, and other infrastructure components. * Documenting all work performed and maintaining accurate records. * Collaborating with other team members to resolve issues and improve processes. * Staying up-to-date with the latest technologies and industry trends. * Adhering to company policies and procedures.

Why Southfield, MI?

Southfield, Michigan, is a vibrant city with a strong economy and a diverse community. Located in the heart of Oakland County, Southfield offers a high quality of life with access to excellent schools, parks, and recreational opportunities. The city is also home to a number of major corporations, making it a hub for professional growth and development. Working in Southfield provides a great balance between career opportunities and a comfortable lifestyle.

Career Path

The Field Technician Engineer role can be a stepping stone to various career paths within Unisys. Potential career advancements include: * Senior Field Engineer * Technical Lead * Project Manager * Solutions Architect * Management positions within the IT department Unisys is committed to providing its employees with opportunities for growth and development, offering training programs and mentorship opportunities to help individuals advance their careers.

Salary & Benefits

The estimated salary range for a Field Technician Engineer in Southfield, MI, is $60,000 to $90,000 per year. Unisys offers a comprehensive benefits package that includes: * Unlimited paid time off * 401(k) match * Comprehensive healthcare * HSA matching * Ongoing learning opportunities * Work-life balance support * Investment in future success * Employee assistance program * Disability insurance * Life insurance * Paid holidays * Flexible spending accounts * Tuition reimbursement * Professional development opportunities

Unisys Culture

Unisys is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. The company fosters a culture of innovation, collaboration, and customer focus. Unisys encourages employees to take ownership of their work and to contribute their ideas to improve processes and solutions. The company also places a strong emphasis on work-life balance and provides resources to support employees' well-being.

How to Apply

Interested candidates can apply for the Field Technician Engineer position through the Unisys careers website. The application process typically involves submitting a resume and cover letter, completing an online assessment, and participating in a video interview. Unisys also uses video interviews to enhance the hiring process, allowing candidates to connect with the company more conveniently.

FAQ

1. **What are the key responsibilities of a Field Technician Engineer?** The key responsibilities include server and storage break/fix, VIP deskside support, installation of storage and network devices, and troubleshooting complex technical issues. 2. **What qualifications are required for this role?** A high school diploma or GED is required, and technical certification or an associate degree is preferred. Generally, 4-6 years of experience in a related field is necessary. 3. **What is the typical career path for a Field Technician Engineer?** Potential career advancements include Senior Field Engineer, Technical Lead, Project Manager, Solutions Architect, and management positions within the IT department. 4. **What benefits does Unisys offer?** Unisys offers unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more. 5. **What is the work environment like at Unisys?** Unisys fosters a diverse and inclusive work environment with a culture of innovation, collaboration, and customer focus. 6. **How does Unisys support work-life balance?** Unisys is committed to supporting work-life balance and provides resources to support employees' well-being. 7. **What is the interview process like at Unisys?** The interview process typically involves submitting a resume and cover letter, completing an online assessment, and participating in a video interview. 8. **What opportunities are there for professional development at Unisys?** Unisys offers training programs and mentorship opportunities to help individuals advance their careers. 9. **Is this role eligible for remote work?** Based on the job description, this role is not eligible for remote work as it requires on-site support. 10. **What are the physical requirements of the job?** The role may require lifting and moving equipment, as well as standing and walking for extended periods.

Equal Opportunity Employer

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.