Gerente de Servicio para plataforma Unisys ClearPath (CDMX)

Role Overview

As a Gerente de Servicio (Service Manager) for the Unisys ClearPath platform in Mexico City, you will be responsible for managing, monitoring, and optimizing Unisys ClearPath environments for our clients. This role requires a deep understanding of ClearPath platforms, excellent leadership skills, and a commitment to delivering high-quality services while ensuring team development and customer satisfaction. The ideal candidate will have a proven track record of success in managing technical teams, building strong client relationships, and driving continuous improvement in service delivery.

A Day in the Life

A typical day in this role might involve:

• Managing the delivery and implementation of services within planned timelines, budget, margins, SLAs, KPIs, OKRs, and quality specifications.
• Leading or supporting incident management and business process redesign initiatives.
• Providing mentoring, feedback, training, and development opportunities to team members.
• Proactively monitoring, analyzing, and troubleshooting issues in Unisys ClearPath environments.
• Meeting with clients to discuss service performance and identify opportunities for improvement.
• Collaborating with cross-functional teams to resolve technical issues and implement new solutions.
• Reviewing system performance metrics and identifying areas for optimization.
• Participating in project planning and resource allocation activities.
• Staying up-to-date on the latest trends and technologies in the ClearPath platform and IT service management.

Why Mexico City (CDMX)?

Mexico City is a vibrant and dynamic metropolis, offering a rich cultural heritage, a thriving business environment, and a high quality of life. As the capital of Mexico, it is a hub for technology, innovation, and business services, making it an ideal location for a career in IT service management. The city boasts a diverse economy, a skilled workforce, and a supportive ecosystem for technology companies. Additionally, Mexico City offers a unique blend of traditional and modern culture, with world-class museums, historical sites, and a vibrant culinary scene. Working in Mexico City provides an opportunity to experience a unique cultural environment while advancing your career in a growing and dynamic market.

Career Path

This role offers a clear career path for advancement within Unisys. With proven success and continued professional development, you can progress to senior management positions, such as Director of Service Delivery, or pursue specialized roles in areas such as ClearPath platform architecture or IT service management consulting. Unisys is committed to providing employees with opportunities for growth and development, and this role offers a solid foundation for a long and successful career within the company.

Salary & Benefits

The estimated salary range for this position is $60,000 to $100,000 USD per year, commensurate with experience and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including:

• Health insurance (medical, dental, and vision)
• Paid time off (vacation, sick leave, and holidays)
• Retirement savings plan with employer matching contributions
• Professional development opportunities
• Employee assistance program
• Life insurance and disability coverage
• Flexible work arrangements (hybrid model)

Unisys Culture

Unisys is a global technology company that delivers success for our clients. We design, build and run the most demanding business-critical systems in the world. Our culture is based on innovation, collaboration, and a commitment to excellence. We value diversity and inclusion, and we strive to create a work environment where all employees feel valued, respected, and empowered to reach their full potential. At Unisys, you will have the opportunity to work on challenging and impactful projects, collaborate with talented colleagues, and make a difference in the lives of our clients.

How to Apply

To apply for this position, please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your experience with Unisys ClearPath platforms, your leadership skills, and your commitment to customer satisfaction. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What is the primary focus of this role? The primary focus is managing, monitoring, and optimizing Unisys ClearPath environments for our clients, ensuring high-quality service delivery and customer satisfaction.
2. What are the key skills and qualifications required for this position? Key skills include expertise in Unisys ClearPath platforms, leadership experience, strong communication skills (English and Spanish), project management knowledge, and a related engineering degree.
3. What does the hybrid work model entail? The hybrid work model requires working in the client office in Mexico City (CDMX) three times a week, with the flexibility to work remotely on other days.
4. What opportunities for professional development are available at Unisys? Unisys offers various professional development opportunities, including training programs, certifications, and mentoring programs, to help employees grow and advance in their careers.
5. What type of benefits package does Unisys offer? Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, employee assistance program, and more.
6. What is the company culture like at Unisys? Unisys fosters a culture of innovation, collaboration, diversity, and inclusion, where employees are valued, respected, and empowered to reach their full potential.
7. What is the career path for this role within Unisys? With proven success, you can advance to senior management positions, such as Director of Service Delivery, or pursue specialized roles in ClearPath platform architecture or IT service management consulting.
8. How important is English language proficiency for this role? Strong English communication skills are highly desirable, as the position involves regular communication with specialists within our company and external vendors.
9. What is the expected salary range for this position? The estimated salary range is $60,000 to $100,000 USD per year, depending on experience and qualifications.
10. How can I apply for this position? Submit your resume and cover letter through the Unisys careers website, highlighting your relevant experience and skills.