Ingeniera/o de Soporte Técnico (Zona Centro–Norte) at Unisys

Are you a passionate IT professional with a knack for problem-solving and a desire to provide exceptional technical support? Unisys is seeking a skilled and dedicated Ingeniera/o de Soporte Técnico to join our team in the Zona Centro–Norte of Mexico City. In this role, you will be responsible for providing on-site technical support to end-users at client locations, ensuring their IT systems are running smoothly and efficiently. If you thrive in a fast-paced environment and enjoy working with cutting-edge technology, this is the perfect opportunity for you.

Role Overview

As an Ingeniera/o de Soporte Técnico, you will be the primary point of contact for end-users experiencing technical issues. You will be responsible for diagnosing and resolving hardware, software, and network problems, as well as installing and configuring new IT equipment. Your goal is to provide timely and effective support to minimize downtime and ensure end-users can perform their jobs efficiently. This role requires excellent communication and interpersonal skills, as you will be interacting with users of varying technical expertise.

Key Responsibilities:

• Provide on-site technical support to end-users at client locations in Vallejo, Tlalnepantla, and Colonia Nápoles.
• Install, diagnose, maintain, and service computer-related products, including desktops, laptops, printers, and network devices.
• Troubleshoot and repair computer hardware and software issues.
• Perform PC/laptop imaging and re-imaging.
• Install and optimize network hardware and software products.
• Manage and resolve end-user technical issues.
• Work with ITSM platforms (ServiceNow, Jira Service Management, Remedy, etc.) under SLA.
• Escalate complex issues to appropriate support teams.
• Document all support activities and resolutions.
• Maintain a high level of customer satisfaction.
• Adhere to company policies and procedures.
• Participate in team meetings and training sessions.
• Provide technical guidance and support to other team members.
• Maintain up-to-date knowledge of IT technologies and trends.

A Day in the Life of an Ingeniera/o de Soporte Técnico

Your day as an Ingeniera/o de Soporte Técnico will be dynamic and varied. You might start your day by traveling to one of the client locations in Vallejo, Tlalnepantla, or Colonia Nápoles. Once there, you'll prioritize your tasks based on urgency and impact. You could be troubleshooting a printer issue for one user, installing new software for another, or diagnosing a network connectivity problem. Throughout the day, you'll document your activities and resolutions in the ITSM system, ensuring proper tracking and follow-up. You'll also collaborate with other team members to resolve complex issues and share your knowledge.

In addition to reactive support, you'll also be involved in proactive tasks such as performing routine maintenance, updating software patches, and ensuring security protocols are followed. You'll also have the opportunity to participate in training sessions to enhance your skills and stay up-to-date with the latest technologies.

Why Mexico City, CDMX?

Mexico City, or CDMX, is a vibrant and dynamic metropolis that offers a rich cultural experience and a thriving professional environment. As one of the largest cities in the world, Mexico City boasts a diverse economy with numerous opportunities in the IT sector. The city is also home to a large pool of talented professionals, making it an ideal location to grow your career.

Beyond the professional benefits, Mexico City offers a unique blend of historical landmarks, modern architecture, and world-class cuisine. You can explore ancient Aztec ruins, stroll through colorful neighborhoods, and indulge in delicious Mexican dishes. The city also has a vibrant nightlife and a thriving arts scene, ensuring there's always something to do and see.

Living in Mexico City provides a unique opportunity to immerse yourself in a rich culture while advancing your career in a growing IT hub. The city's affordability, combined with its numerous attractions, makes it an attractive destination for professionals seeking a fulfilling work-life balance.

Career Path

At Unisys, we are committed to providing our employees with opportunities for growth and advancement. As an Ingeniera/o de Soporte Técnico, you can progress your career through various paths. You might choose to specialize in a particular technology, such as networking or cybersecurity. You could also move into a team lead or management role, overseeing a group of support technicians. Additionally, you can pursue opportunities in other areas of the company, such as systems administration or project management.

Unisys offers a variety of training and development programs to help you acquire new skills and advance your career. We encourage our employees to take ownership of their career paths and provide them with the resources and support they need to succeed.

Salary & Benefits

Unisys offers a competitive salary and benefits package to attract and retain top talent. The salary for an Ingeniera/o de Soporte Técnico in Mexico City, CDMX, typically ranges from $18,000 to $36,000 USD per year, depending on experience and qualifications. In addition to salary, Unisys provides a comprehensive benefits package that includes:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement savings plan (401k or equivalent)
• Life insurance
• Disability insurance
• Employee assistance program (EAP)
• Tuition reimbursement
• Professional development opportunities
• Employee discounts
• Flexible work arrangements (if applicable)

Unisys is committed to providing a supportive and rewarding work environment for all our employees.

Unisys Culture

At Unisys, we foster a culture of innovation, collaboration, and inclusivity. We believe that our employees are our greatest asset, and we are committed to creating a work environment where everyone feels valued and respected. We encourage our employees to share their ideas, challenge the status quo, and work together to achieve common goals.

Unisys is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We are proud to be a company that embraces different perspectives and backgrounds. We believe that diversity drives innovation and makes us a stronger company.

We also value work-life balance and offer flexible work arrangements to help our employees manage their personal and professional lives. We believe that happy and healthy employees are more productive and engaged.

How to Apply

If you are interested in joining the Unisys team as an Ingeniera/o de Soporte Técnico, we encourage you to apply online through our careers website. Please submit your resume and a cover letter highlighting your relevant skills and experience. We review all applications carefully and will contact qualified candidates for an interview.

To apply, please visit the Unisys careers page and search for the Ingeniera/o de Soporte Técnico (Zona Centro–Norte) position.

Frequently Asked Questions (FAQ)

1. What are the required qualifications for this role?

   The required qualifications include a Bachelor's degree in Computer Science or a related field, 2-3 years of experience in IT equipment support, knowledge of operating systems and applications, experience with ITSM platforms, and technical English proficiency.

2. What are the main responsibilities of an Ingeniera/o de Soporte Técnico?

   The main responsibilities include providing on-site technical support to end-users, installing and maintaining IT equipment, troubleshooting hardware and software issues, and working with ITSM platforms.

3. What is the salary range for this position?

   The typical salary range for this position in Mexico City, CDMX, is $18,000 to $36,000 USD per year, depending on experience and qualifications.

4. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, life insurance, disability insurance, and tuition reimbursement.

5. What is the work environment like at Unisys?

   Unisys fosters a culture of innovation, collaboration, and inclusivity. We value diversity and work-life balance.

6. What career growth opportunities are available at Unisys?

   Unisys offers various career growth opportunities, including specialization in a particular technology, team lead or management roles, and opportunities in other areas of the company.

7. Where are the client locations for this role?

   The client locations are in Vallejo, Tlalnepantla, and Colonia Nápoles, all located in Mexico City.

8. What is the dress code for this position?

   The dress code is typically business casual, but may vary depending on the client location.

9. What is the interview process like?

   The interview process typically includes a phone screening, followed by one or more in-person or virtual interviews with the hiring manager and other team members.

10. How can I learn more about Unisys?

    You can learn more about Unisys by visiting our website, following us on social media, and reading our press releases.

If you are a motivated and skilled IT professional looking for a challenging and rewarding career, we encourage you to apply for the Ingeniera/o de Soporte Técnico position at Unisys. Join our team and help us deliver exceptional IT services to our clients in Mexico City!