Ingeniero/a de Soporte en Campo – Monterrey y alrededores

Are you a skilled and motivated technical support professional looking for an exciting opportunity to work in the field? Unisys is seeking a dedicated Ingeniero/a de Soporte en Campo to provide on-site technical support to our clients in Monterrey and the surrounding areas of Nuevo León. In this role, you will be responsible for diagnosing, repairing, and maintaining a variety of equipment, including physical servers, computer equipment, and laptops. If you have a passion for problem-solving, excellent communication skills, and a commitment to customer satisfaction, we encourage you to apply!

A Day in the Life of an Ingeniero/a de Soporte en Campo

As an Ingeniero/a de Soporte en Campo, your day will be filled with diverse and challenging tasks. You will start by reviewing your assigned tickets and prioritizing your schedule based on urgency and client needs. You will then travel to client locations to diagnose and resolve technical issues. This may involve troubleshooting hardware and software problems, repairing or replacing faulty components, and configuring new equipment. You will also be responsible for documenting your work and communicating with clients to keep them informed of the status of their issues. Throughout the day, you will maintain a professional demeanor and strive to exceed client expectations.

Why Monterrey? A Thriving Hub for Technology Professionals

Monterrey is a vibrant and modern city that offers a high quality of life for technology professionals. As the capital of Nuevo León, Monterrey is a major economic and industrial center, attracting businesses and talent from around the world. The city boasts a strong technology sector, with numerous companies specializing in IT services, software development, and manufacturing. Monterrey also offers a diverse cultural scene, with museums, theaters, and a thriving culinary scene. With its modern infrastructure, excellent educational institutions, and affordable cost of living, Monterrey is an ideal location for professionals looking to advance their careers in the technology industry.

Career Path Opportunities at Unisys

Unisys is committed to providing its employees with opportunities for growth and advancement. As an Ingeniero/a de Soporte en Campo, you will have the opportunity to develop your technical skills and expand your knowledge of Unisys products and services. With experience and demonstrated performance, you may be eligible for promotion to more senior roles, such as Senior Field Engineer, Team Lead, or Project Manager. Unisys also offers a variety of training programs and certifications to help employees enhance their skills and advance their careers. We encourage our employees to take ownership of their career development and provide them with the resources and support they need to succeed.

Salary and Benefits at Unisys

Unisys offers a competitive salary and benefits package to attract and retain top talent. The salary for an Ingeniero/a de Soporte en Campo in Monterrey will depend on your experience, skills, and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plans, and employee assistance programs. We are committed to providing our employees with a supportive and rewarding work environment where they can thrive and achieve their full potential.

The Unisys Culture: Innovation, Collaboration, and Client Focus

At Unisys, we are proud of our culture of innovation, collaboration, and client focus. We believe that our success depends on our ability to attract and retain talented employees who are passionate about technology and committed to client satisfaction. We foster a collaborative work environment where employees are encouraged to share ideas and work together to solve complex problems. We also place a strong emphasis on client focus, ensuring that we understand our clients' needs and provide them with solutions that help them achieve their business goals. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to Apply for the Ingeniero/a de Soporte en Campo Position

If you are interested in applying for the Ingeniero/a de Soporte en Campo position, we encourage you to submit your application online through the Unisys careers website. Please be sure to include a resume and cover letter that highlights your relevant skills and experience. We carefully review all applications and will contact qualified candidates to schedule an interview. We look forward to hearing from you!

Frequently Asked Questions

1. What are the key responsibilities of an Ingeniero/a de Soporte en Campo?

   The key responsibilities include providing on-site technical support, diagnosing and repairing equipment, managing tickets, and ensuring client satisfaction.

2. What qualifications are required for this role?

   Required qualifications include a completed Bachillerato (certificate/title), experience in field technical support, a valid driver's license, and excellent communication skills.

3. What is the work environment like at Unisys?

   Unisys fosters a collaborative and client-focused work environment where employees are encouraged to innovate and share ideas.

4. What are the career growth opportunities at Unisys?

   Unisys offers opportunities for advancement to senior roles such as Senior Field Engineer, Team Lead, or Project Manager.

5. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plans, and employee assistance programs.

6. Is it required to have my own car/motorbike?

   Yes, it is required to have your own car/motorbike because of the travel to different client locations within Monterrey and Nuevo León. Viáticos are covered according to the policy of travel.

7. Is the "Carrera Técnica / Ingeniería" mandatory?

   No, it's not mandatory, but desirable, but is a plus for the candidate.

8. Is the salary negotiable?

   Yes, depending on the skills, Unisys offers a competitive salary commensurate with experience.

9. What type of troubleshooting is required?

   Both, software and hardware troubleshooting are required.

10. What SLAs must be accomplished?

    The candidate must comply with established Service Level Agreements (SLAs) and ensure client satisfaction in each interaction.