Ingeniero/a de Soporte Técnico en Campo – Guadalajara y alrededores

Are you a skilled and motivated IT professional looking for a challenging and rewarding career opportunity? Unisys is seeking a dedicated Ingeniero/a de Soporte Técnico en Campo to provide on-site support to our clients in Guadalajara and surrounding areas. If you have a passion for technology, excellent problem-solving skills, and a commitment to customer satisfaction, we encourage you to apply.

A Day in the Life of an Ingeniero/a de Soporte Técnico en Campo

As an Ingeniero/a de Soporte Técnico en Campo at Unisys, your day will be dynamic and varied. You'll be responsible for providing on-site technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Here’s a glimpse into your daily activities:

• Morning: Start your day by reviewing your schedule and prioritizing tasks. Check for any urgent service requests or escalations from the previous day.
• On-site Visits: Travel to client locations in Guadalajara and surrounding areas to provide technical support. This may involve troubleshooting hardware and software issues, installing new equipment, or performing maintenance on existing systems.
• Problem Solving: Diagnose and resolve technical issues related to desktops, laptops, servers, and networks. This requires a strong understanding of IT infrastructure and the ability to think critically and creatively.
• Customer Interaction: Interact with clients to understand their technical needs and provide timely and effective solutions. Maintain a professional and courteous demeanor at all times.
• Documentation: Accurately document all troubleshooting steps and solutions in the ticketing system. This helps to track progress and ensure consistent service delivery.
• Collaboration: Collaborate with other members of the support team to resolve complex issues and share knowledge. Participate in team meetings and training sessions to stay up-to-date on the latest technologies and best practices.
• Preventive Maintenance: Perform preventive maintenance activities on equipment and networks to minimize downtime and ensure optimal performance.
• Afternoon: Continue with scheduled on-site visits, addressing client issues and providing technical support. Respond to new service requests and prioritize tasks based on urgency.
• End of Day: Update the ticketing system with the status of all service requests. Prepare for the next day by reviewing your schedule and ensuring you have the necessary tools and equipment.

Why Guadalajara?

Guadalajara, the capital of Jalisco, Mexico, is a vibrant and growing city with a rich cultural heritage and a thriving tech industry. It offers a high quality of life, with a lower cost of living compared to other major cities in Mexico. As an Ingeniero/a de Soporte Técnico en Campo in Guadalajara, you'll have the opportunity to work with a diverse range of clients and contribute to the growth of the local economy.

Guadalajara is known for its beautiful architecture, delicious cuisine, and lively music scene. It's also a major hub for technology and innovation, with a growing number of tech companies and startups. This makes it an ideal location for IT professionals looking for challenging and rewarding career opportunities.

Career Path

Unisys is committed to providing its employees with opportunities for career growth and development. As an Ingeniero/a de Soporte Técnico en Campo, you'll have the opportunity to advance your career in a variety of ways. Some potential career paths include:

• Senior Field Support Engineer: With experience and expertise, you can advance to a senior role, taking on more complex technical challenges and mentoring junior engineers.
• Technical Lead: Lead a team of field support engineers, providing guidance and support.
• Project Manager: Manage IT projects, ensuring they are completed on time and within budget.
• Systems Administrator: Transition to a systems administration role, managing and maintaining IT infrastructure.
• Network Engineer: Specialize in network engineering, designing and implementing network solutions.
• IT Manager: Oversee IT operations, managing a team of IT professionals and ensuring the smooth operation of IT systems.

Salary and Benefits

Unisys offers a competitive salary and benefits package to its employees. The salary for an Ingeniero/a de Soporte Técnico en Campo in Guadalajara typically ranges from $18,000 to $35,000 USD per year, depending on experience and qualifications. In addition to salary, Unisys offers a comprehensive benefits package that includes:

• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Life insurance
• Disability insurance
• Retirement plan (401k or equivalent)
• Employee assistance program (EAP)
• Professional development opportunities
• Training programs
• Tuition reimbursement
• Employee discounts

Unisys Culture

Unisys is a global technology company that delivers success for its clients. We design, build and run the best solutions to fuel the digital enterprise. Our solutions help organizations across industries improve their competitive edge, increase revenues and reduce costs. Working at Unisys, you have the opportunity to learn, grow and make a real difference. With us you’ll be part of a culture that celebrates diversity and inclusion, values innovation, encourages learning and career development, and recognizes contributions.

How to Apply

If you are interested in applying for the Ingeniero/a de Soporte Técnico en Campo position at Unisys, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and qualifications.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an Ingeniero/a de Soporte Técnico en Campo?
   The key responsibilities include providing on-site technical support, troubleshooting hardware and software issues, installing new equipment, and performing maintenance on existing systems.
2. What qualifications are required for this role?
   The qualifications include residency in Guadalajara, a completed Bachelor's degree, minimum 1 year of experience in field technical support, a valid driver's license, and own car/motorcycle.
3. What is the salary range for this position?
   The salary range is typically between $18,000 and $35,000 USD per year, depending on experience and qualifications.
4. What benefits does Unisys offer?
   Unisys offers a comprehensive benefits package that includes health insurance, paid time off, life insurance, disability insurance, a retirement plan, and more.
5. What is the career path for this role?
   Potential career paths include Senior Field Support Engineer, Technical Lead, Project Manager, Systems Administrator, Network Engineer, and IT Manager.
6. What is the work environment like at Unisys?
   Unisys fosters a collaborative and supportive work environment where employees are encouraged to learn, grow, and make a difference.
7. Does this role require travel?
   Yes, this role requires travel to client locations in Guadalajara and surrounding areas.
8. Is overtime required for this position?
   Occasional overtime may be required, including weekends and holidays, depending on the needs of the operation.
9. What type of equipment will I be working with?
   You will be working with desktops, laptops, servers, networks, and other IT equipment.
10. Is there room for growth at Unisys?
    Yes, Unisys is committed to providing its employees with opportunities for career growth and development.

We look forward to receiving your application!