Lead Tech Data Center Operations Support at Unisys - Philippines

Are you an experienced data center operations professional looking for a challenging and rewarding role? Unisys is seeking a Lead Tech Data Center Operations Support to join our team in the Philippines. In this role, you will be responsible for ensuring the smooth and efficient operation of our data centers, providing technical support to clients, and leading a team of skilled technicians.

Role Overview

As a Lead Tech Data Center Operations Support, you will play a critical role in maintaining the reliability and security of our data center infrastructure. You will be responsible for:

• Serving as a senior and/or lead within the data center operations team.
• Acting as a primary point of contact for clients regarding data center operational issues.
• Resolving escalated data center service problems efficiently and effectively.
• Managing problems in accordance with established problem and change management policies.
• Supporting data center infrastructure by installing, maintaining, and repairing hardware.
• Providing guidance and direction to other team members on a day-to-day basis.
• Controlling and managing data center inventory levels and accuracy.
• Capturing and reporting key metrics to leadership for performance monitoring.
• Planning and coordinating with IT, Facilities Management, cross-functional teams, and vendors.
• Ensuring appropriate data center capacity and scalability to meet business needs.
• Tracking, planning, and communicating capacity and constraints in available data center resources.

A Day in the Life

Here's a glimpse into a typical day as a Lead Tech Data Center Operations Support:

• Start the day by reviewing the data center monitoring dashboards and addressing any alerts or issues.
• Respond to client inquiries and provide technical support for data center-related problems.
• Manage and resolve escalated service incidents, working with other teams as needed.
• Oversee hardware installation, maintenance, and repair activities.
• Provide guidance and mentorship to junior team members.
• Monitor data center capacity and plan for future growth.
• Coordinate with vendors for maintenance and support services.
• Attend meetings with IT and Facilities Management to discuss data center projects and initiatives.
• Prepare and present reports on data center performance metrics.

Why the Philippines?

The Philippines is a vibrant and dynamic country with a growing IT industry. It offers a high quality of life at an affordable cost, making it an attractive destination for professionals seeking career opportunities in the tech sector. The Philippines also boasts a rich culture, beautiful landscapes, and friendly people.

Career Path

At Unisys, we are committed to providing our employees with opportunities for growth and development. As a Lead Tech Data Center Operations Support, you can advance your career by:

• Becoming a Data Center Manager, overseeing all aspects of data center operations.
• Specializing in a particular area of data center technology, such as networking or security.
• Moving into a project management role, leading data center infrastructure projects.
• Transitioning to a client-facing role, providing consulting services to our customers.

Salary & Benefits

Unisys offers a competitive salary and benefits package, including:

• Competitive salary commensurate with experience and skills.
• Comprehensive health insurance coverage.
• Paid time off for vacation, sick leave, and holidays.
• Retirement savings plan with company match.
• Life insurance and disability coverage.
• Employee assistance program (EAP).
• Professional development opportunities and training programs.
• Tuition reimbursement for continuing education.
• Employee discounts on products and services.

Unisys Culture

At Unisys, we foster a culture of innovation, collaboration, and customer focus. We are committed to:

• Creating a diverse and inclusive workplace where everyone feels valued and respected.
• Empowering our employees to make a difference and contribute to our success.
• Providing opportunities for professional growth and development.
• Recognizing and rewarding outstanding performance.
• Giving back to the communities where we live and work.

How to Apply

If you are interested in joining our team as a Lead Tech Data Center Operations Support, please submit your application online through the Unisys careers website. Be sure to include your resume and a cover letter highlighting your relevant experience and skills.

Frequently Asked Questions

1. What are the key responsibilities of a Lead Tech Data Center Operations Support? The role involves leading data center operations, resolving issues, managing infrastructure, and coordinating with various teams.
2. What qualifications are required for this position? A High School Diploma or GED is required, and a technical certification or Associate Degree may be required. Generally, 4-6 years’ experience in the relevant area is needed.
3. What skills are essential for success in this role? Essential skills include data center operations, problem-solving, communication, hardware maintenance, and team leadership.
4. What is the typical career path for this position? The career path can lead to roles such as Data Center Manager, specialized technical positions, project management, or client consulting.
5. What is the salary range for this position? The estimated salary range for this position in the Philippines is $25,000 - $55,000 annually.
6. What benefits does Unisys offer to its employees? Unisys offers a competitive benefits package, including health insurance, paid time off, retirement savings plan, and professional development opportunities.
7. What is the work environment like at Unisys? Unisys fosters a culture of innovation, collaboration, and customer focus, with a commitment to diversity and inclusion.
8. How does Unisys support employee growth and development? Unisys provides opportunities for professional growth, training programs, and tuition reimbursement.
9. What is Unisys' commitment to equal opportunity employment? Unisys is an equal opportunity employer and considers all qualified applicants without regard to age, race, religion, gender, or other protected characteristics.
10. How can I learn more about Unisys and its culture? You can visit the Unisys website to learn more about our company, values, and culture.