Lead Tech Data Center Operations Support at Unisys - Philippines

Join Unisys as a Lead Tech Data Center Operations Support and play a crucial role in maintaining and optimizing our data center infrastructure. Based in the Philippines, you will be at the forefront of ensuring seamless operations, resolving critical issues, and contributing to the growth and scalability of our data centers. This role offers a challenging and rewarding opportunity to leverage your technical expertise, leadership skills, and problem-solving abilities to support our clients and drive innovation.

Role Overview

As a Lead Tech Data Center Operations Support, you will be responsible for providing technical expertise and leadership in the day-to-day operations of our data centers. You will serve as a key point of contact for clients, addressing their concerns and resolving escalated service issues. Your responsibilities will include managing problems, implementing change management policies, and supporting the data center infrastructure through hardware installation, maintenance, and repair. You will also play a vital role in inventory control, metrics reporting, and capacity planning, ensuring the efficient and scalable operation of our data centers.

A Day in the Life

Here's what a typical day might look like for a Lead Tech Data Center Operations Support:

• Start the day by reviewing overnight reports and addressing any urgent issues.
• Serve as the primary point of contact for client inquiries and escalations related to data center operations.
• Troubleshoot and resolve complex technical problems affecting data center infrastructure.
• Manage problem resolution and change management processes, ensuring minimal disruption to services.
• Install, maintain, and repair hardware components to support data center growth and maintain optimal performance.
• Provide guidance and support to other team members, fostering a collaborative and efficient work environment.
• Monitor data center inventory levels and ensure accurate tracking of assets.
• Prepare and present metrics reports to leadership, highlighting key performance indicators and trends.
• Collaborate with IT, Facilities Management, and vendors to plan and coordinate data center capacity upgrades.
• Track and communicate capacity constraints, proactively identifying and addressing potential bottlenecks.
• Participate in team meetings to discuss ongoing projects, share knowledge, and contribute to process improvements.

Why Philippines?

The Philippines offers a vibrant and dynamic environment for professionals seeking career growth in the technology sector. With a highly skilled workforce, a strong English-speaking population, and a thriving IT industry, the Philippines has become a hub for data center operations and IT services. Working in the Philippines provides the opportunity to collaborate with talented individuals, gain international experience, and enjoy a rich cultural heritage. Additionally, the cost of living in the Philippines is relatively affordable, allowing you to enjoy a comfortable lifestyle while advancing your career.

Career Path

Unisys is committed to providing employees with opportunities for career growth and advancement. As a Lead Tech Data Center Operations Support, you can progress through various career paths within the organization. Potential career advancements include:

• Data Center Operations Manager: Oversee the overall operations of a data center, managing a team of technical staff and ensuring optimal performance and reliability.
• Infrastructure Manager: Lead the planning, design, and implementation of data center infrastructure, ensuring scalability and efficiency.
• IT Operations Manager: Manage IT operations across multiple data centers, coordinating with various teams to deliver seamless services.
• Project Manager: Lead data center projects, such as migrations, upgrades, and expansions, ensuring successful execution within budget and timelines.
• Solutions Architect: Design and implement data center solutions for clients, leveraging your technical expertise and industry knowledge.

Salary & Benefits

Unisys offers a competitive salary and benefits package commensurate with experience and qualifications. The estimated salary range for this role in the Philippines is $30,000 to $60,000 USD per year. This estimate considers the local market conditions, the skills and experience required for the position, and the overall compensation structure at Unisys. Actual compensation may vary depending on individual qualifications and performance.

In addition to a competitive salary, Unisys provides a comprehensive benefits package including:

• Comprehensive health insurance plan including medical, dental, and vision coverage.
• Paid time off including vacation, sick leave, and holidays.
• 401(k) retirement savings plan with company match.
• Employee stock purchase program.
• Life insurance and disability coverage.
• Flexible spending accounts for healthcare and dependent care expenses.
• Employee assistance program providing confidential counseling and support services.
• Professional development opportunities including training programs and tuition reimbursement.
• Opportunities for advancement within the company.
• Employee recognition programs.
• A supportive and inclusive work environment.
• Wellness programs promoting employee health and well-being.
• Paid parental leave.
• Employee referral bonus program.

Unisys Culture

Unisys is committed to fostering a diverse, inclusive, and collaborative work environment where employees can thrive and reach their full potential. We value innovation, integrity, and client focus. Our culture is built on a foundation of teamwork, respect, and continuous learning. We encourage employees to share their ideas, challenge the status quo, and contribute to the success of our clients. At Unisys, you will have the opportunity to work with talented individuals from diverse backgrounds, collaborate on challenging projects, and make a meaningful impact on the world.

How to Apply

To apply for the Lead Tech Data Center Operations Support position at Unisys, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant skills, experience, and qualifications. We encourage you to showcase your leadership abilities, technical expertise, and problem-solving skills. If you meet the qualifications, we will contact you to schedule an interview. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Lead Tech Data Center Operations Support?

   The key responsibilities include serving as a key point of contact for clients, resolving escalated service issues, managing problems, supporting data center infrastructure, controlling inventory, reporting metrics, and coordinating with IT, Facilities Management, and vendors.

2. What qualifications are required for this role?

   A High School Diploma or GED is required. Technical certification or an Associate Degree may be required. Generally, 4-6 years’ experience in the area of responsibility is expected.

3. What is the salary range for this position in the Philippines?

   The estimated salary range is $30,000 to $60,000 USD per year, depending on experience and qualifications.

4. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package including health insurance, paid time off, retirement savings plan, employee stock purchase program, life insurance, and disability coverage.

5. What is the career path for this role?

   Potential career advancements include Data Center Operations Manager, Infrastructure Manager, IT Operations Manager, Project Manager, and Solutions Architect.

6. What is the work environment like at Unisys?

   Unisys fosters a diverse, inclusive, and collaborative work environment where employees can thrive and reach their full potential.

7. How do I apply for this position?

   Submit your resume and cover letter through our online application portal.

8. What is the significance of the Philippines as a location for this role?

   The Philippines offers a skilled workforce, a strong English-speaking population, and a thriving IT industry, making it an ideal location for data center operations and IT services.

9. What opportunities for professional development are available at Unisys?

   Unisys offers professional development opportunities including training programs and tuition reimbursement.

10. Is Unisys an equal opportunity employer?

    Yes, Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

We encourage you to apply and become a part of the Unisys team!