Lead Tech Data Center Operations Support at Unisys: A Rewarding Career in the Philippines

Are you a skilled and experienced data center professional looking for a challenging and rewarding career opportunity? Unisys is seeking a Lead Tech Data Center Operations Support to join our team in the Philippines. In this role, you will be responsible for providing technical support for our data center operations, ensuring the smooth and efficient operation of our critical infrastructure. You will act as a key point of contact for clients, resolve escalated issues, and manage problems using established policies and procedures. If you have a passion for data centers and a commitment to excellence, we encourage you to apply.

Role Overview

As a Lead Tech Data Center Operations Support at Unisys, you will play a vital role in ensuring the reliability and performance of our data center infrastructure. Your responsibilities will include:

• Serving as a senior and/or lead in data center operations support.
• Acting as a key point of contact with clients on data center operations issues.
• Resolving escalated data center service issues efficiently and effectively.
• Managing problems utilizing defined problem and change management policies and procedures.
• Supporting data center infrastructure by installing, maintaining, and repairing hardware to accommodate data center growth.
• Providing direction and guidance to other team members while continuing to provide day-to-day support.
• Controlling data center inventory, ensuring accuracy and availability.
• Capturing and reporting metrics to leadership, providing insights into data center performance.
• Planning and coordinating with IT, Facilities Management, cross-functional teams, and vendors to ensure appropriate data center capacity and scalability.
• Tracking, planning, and communicating capacity and constraints in available data center resources.

A Day in the Life

Your day as a Lead Tech Data Center Operations Support will be dynamic and challenging. You might start your day by reviewing overnight alerts and addressing any critical issues. You will then work with clients to resolve any outstanding data center operations problems. Throughout the day, you will monitor data center infrastructure, install and maintain hardware, and coordinate with other teams to ensure smooth operations. You will also spend time planning for future capacity needs and reporting on data center performance.

Why the Philippines?

The Philippines offers a vibrant culture, a warm climate, and a growing economy. It is a popular destination for expats and offers a high quality of life at an affordable cost. The Philippines is also a strategic location for Unisys, providing access to a talented workforce and a growing market. Working in the Philippines will provide you with the opportunity to experience a new culture, develop your skills, and advance your career.

Career Path

Unisys offers a variety of career paths for talented data center professionals. As a Lead Tech Data Center Operations Support, you can advance to roles such as Data Center Manager, Infrastructure Architect, or IT Manager. Unisys is committed to providing its employees with opportunities for growth and development.

Salary & Benefits

The salary for this position is competitive and commensurate with experience. Unisys also offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off, paid holidays, a 401(k) with company match, life insurance, disability insurance, and an employee assistance program. Unisys is committed to providing its employees with a supportive and rewarding work environment.

Unisys Culture

Unisys is a global technology company that delivers innovative solutions to businesses and governments worldwide. We are committed to creating a diverse and inclusive workplace where all employees can thrive. We value teamwork, innovation, and customer satisfaction. At Unisys, you will have the opportunity to work on challenging projects, develop your skills, and make a difference in the world.

How to Apply

If you are interested in applying for this position, please submit your resume and cover letter through the Unisys careers website. We look forward to hearing from you!

Frequently Asked Questions

1. What are the key responsibilities of a Lead Tech Data Center Operations Support?

   Key responsibilities include serving as a senior point of contact for clients, resolving escalated issues, managing problems, supporting data center infrastructure, controlling inventory, reporting metrics, and coordinating with various teams.

2. What qualifications are required for this role?

   A high school diploma or GED is required, and a technical certification or Associate Degree may be preferred. Generally, 4-6 years of experience in a related area of responsibility are also required.

3. What skills are important for success in this role?

   Important skills include problem-solving, communication, organization, the ability to work independently and in a team, and knowledge of data center operations.

4. What is the career path for this position?

   Potential career paths include Data Center Manager, Infrastructure Architect, or IT Manager.

5. What is the salary range for this position?

   The salary for this position is competitive and commensurate with experience.

6. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off, paid holidays, a 401(k) with company match, life insurance, disability insurance, and an employee assistance program.

7. What is the work environment like at Unisys?

   Unisys is committed to creating a diverse and inclusive workplace where all employees can thrive. We value teamwork, innovation, and customer satisfaction.

8. What opportunities are there for professional development at Unisys?

   Unisys offers a variety of professional development opportunities, including training programs, mentorship programs, and tuition reimbursement.

9. How does Unisys support work-life balance?

   Unisys offers a variety of work-life balance initiatives, such as flexible work arrangements and employee assistance programs.

10. Is Unisys an equal opportunity employer?

    Yes, Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.