On-Site Service Engineer – AI Data Center

Unisys is seeking a skilled and motivated On-Site Service Engineer (OSE) to provide critical support for our enterprise data center and server environments, including cutting-edge AI platforms, located in Childress, Texas. In this hands-on, customer-facing role, you will be responsible for maintaining system uptime, resolving complex hardware issues, and ensuring outstanding service delivery. While prior AI experience is a plus, a solid foundation in data center and server fundamentals is essential for success.

A Day in the Life of an On-Site Service Engineer

Imagine starting your day at the Dell OSE site in Childress, Texas. Your primary focus is ensuring the smooth operation of critical data center infrastructure. This might involve:

• Responding to alerts and resolving hardware-related issues on Dell servers.
• Performing server builds, hardware swaps, and component replacements with meticulous attention to detail.
• Updating firmware to maintain optimal performance and security.
• Troubleshooting complex system problems, collaborating with internal teams and customers as needed.
• Conducting preventive maintenance to identify and address potential issues before they impact operations.
• Documenting your work thoroughly and contributing to a shared knowledge base.
• Participating in on-call rotations to provide support outside of regular business hours.

Why Childress, Texas?

Childress, Texas, offers a unique blend of small-town charm and proximity to larger metropolitan areas. Located in the Texas Panhandle, it provides a lower cost of living compared to major cities, allowing you to enjoy a comfortable lifestyle. The region offers outdoor recreational opportunities, including hunting, fishing, and hiking. While the location is primarily focused on the Dell OSE site, the surrounding area provides a close-knit community and a relaxed pace of life.

Career Path Opportunities

This On-Site Service Engineer role is an excellent stepping stone for career advancement within Unisys. Potential career paths include:

• Senior On-Site Service Engineer: Take on more complex technical challenges and mentor junior engineers.
• Data Center Operations Manager: Oversee the daily operations of a data center, managing a team of engineers and technicians.
• System Administrator: Focus on the configuration, maintenance, and security of server operating systems.
• Solutions Architect: Design and implement data center solutions for Unisys clients.
• AI Infrastructure Specialist: Develop expertise in supporting AI platforms and related infrastructure.

Salary and Benefits

The estimated salary range for this On-Site Service Engineer role in Childress, Texas is $70,000 to $110,000 per year. Unisys also offers a comprehensive benefits package, including:

• Competitive health insurance (medical, dental, vision)
• Paid time off (vacation, sick, holidays)
• Retirement savings plan (401k) with company match
• Employee stock purchase program
• Life insurance
• Disability insurance
• Flexible spending accounts (FSA)
• Health savings accounts (HSA)
• Professional development opportunities
• Tuition reimbursement
• Employee assistance program (EAP)
• Wellness programs
• Paid parental leave
• Adoption assistance

Life at Unisys

Unisys is a global technology solutions company that empowers enterprises to achieve breakthrough outcomes. We are committed to creating a diverse and inclusive work environment where all employees can thrive. Our core values include:

• Client-Centricity: We are dedicated to delivering exceptional value to our clients.
• Innovation: We embrace new ideas and technologies to drive progress.
• Integrity: We operate with honesty, transparency, and ethical conduct.
• Collaboration: We work together to achieve shared goals.
• Inclusion: We value diversity and create a welcoming environment for all.

Unisys fosters a culture of continuous learning and provides opportunities for employees to develop their skills and advance their careers. We are committed to making a positive impact on the world through our technology and our people.

Ready to Join the Unisys Team?

If you are a highly motivated and skilled On-Site Service Engineer looking for a challenging and rewarding opportunity, we encourage you to apply! Please submit your resume and cover letter through the Unisys careers website.

Apply Here

Frequently Asked Questions

1. What are the key responsibilities of an On-Site Service Engineer?

   The key responsibilities include providing on-site support for Dell servers and data center systems, performing hardware maintenance, troubleshooting system issues, and collaborating with internal teams and customers.

2. What qualifications are required for this role?

   The required qualifications include 3-5+ years of experience in technical support, field service, or data center roles, an Associate or Bachelor’s degree in IT or a related field (or equivalent experience), and hands-on skills with server components.

3. Is prior AI experience required?

   No, prior AI experience is not required. However, a willingness to learn and support emerging technologies, including AI platforms, is essential.

4. What is the salary range for this position?

   The estimated salary range for this On-Site Service Engineer role in Childress, Texas is $70,000 to $110,000 per year.

5. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package, including health insurance, paid time off, a retirement savings plan, and professional development opportunities.

6. What is the work environment like at Unisys?

   Unisys fosters a culture of continuous learning, collaboration, and innovation. We are committed to creating a diverse and inclusive work environment where all employees can thrive.

7. What are the opportunities for career advancement?

   Potential career paths include Senior On-Site Service Engineer, Data Center Operations Manager, System Administrator, Solutions Architect, and AI Infrastructure Specialist.

8. Does this role require on-call support?

   Yes, this role requires participation in on-call rotations and support for extended coverage when needed.

9. What is the physical requirement of this role?

   The role requires the ability to lift up to 50 lbs and travel to customer sites.

10. How do I apply for this position?

    Please submit your resume and cover letter through the Unisys careers website.