Remote Customer Service Agent at Unisys

Are you a customer-focused individual with a passion for providing exceptional service? Unisys is seeking a Remote Customer Service Agent to join our Global Field Operations team. In this role, you will be responsible for handling client and Field Engineering member requests, creating and tracking service tickets, booking appointments, and coordinating essential parts. If you have excellent communication skills and a desire to learn and grow, this is a great opportunity to start your career with a leading technology company.

A Day in the Life of a Remote Customer Service Agent

As a Remote Customer Service Agent, your day will be filled with a variety of tasks aimed at supporting our clients and field engineers. Here’s a glimpse of what you can expect:

• Handling Inquiries: Answering phone calls, emails, and chat requests from clients and field engineers, addressing their questions and concerns promptly and professionally.
• Ticket Management: Creating and validating service tickets in our Dispatch Field Force Management system, ensuring accurate information is captured for efficient tracking.
• Scheduling: Booking client appointments and coordinating schedules to optimize resource utilization and minimize downtime.
• Part Coordination: Coordinating the dispatch of essential parts to field engineers, ensuring they have the necessary resources to resolve client issues.
• SLA Monitoring: Monitoring service level agreements (SLAs) and proactively identifying potential issues to ensure we meet our commitments to clients.
• Communication: Communicating with cross-functional teams to ensure a fluid and cohesive process, keeping everyone informed of progress and updates.

Why Work Remotely?

Working remotely offers numerous benefits, including:

• Flexibility: Enjoy a flexible work schedule that allows you to balance your personal and professional life.
• Comfort: Work from the comfort of your own home, eliminating the need to commute and saving time and money.
• Productivity: Create a customized workspace that enhances your productivity and focus.
• Work-Life Balance: Achieve a better work-life balance by integrating work into your existing lifestyle.
• Location Independence: Work from anywhere in the United States, providing greater freedom and flexibility.

Career Path at Unisys

Unisys is committed to providing employees with opportunities for growth and advancement. As a Remote Customer Service Agent, you can progress through various roles, such as:

• Senior Customer Service Agent: Handle more complex issues and mentor junior team members.
• Team Lead: Supervise a team of customer service agents and ensure performance goals are met.
• Field Service Coordinator: Coordinate field service activities and manage resource allocation.
• Account Manager: Manage client relationships and identify opportunities for upselling and cross-selling.

Salary and Benefits

The estimated salary range for a Remote Customer Service Agent at Unisys is $35,000 to $50,000 per year. In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes:

• Health Insurance: Medical, dental, and vision coverage.
• Paid Time Off: Vacation, sick leave, and holidays.
• Retirement Plan: 401(k) with company match.
• Life Insurance: Basic and supplemental life insurance.
• Disability Coverage: Short-term and long-term disability coverage.
• Employee Assistance Program: Confidential counseling and support services.
• Tuition Reimbursement: Assistance with continuing education expenses.

Unisys Culture

Unisys is proud to be an equal opportunity employer that values diversity and inclusion. We are committed to creating a workplace where everyone feels welcome and respected. Our core values include:

• Innovation: We embrace new ideas and technologies to drive progress.
• Collaboration: We work together to achieve common goals.
• Integrity: We conduct ourselves with honesty and transparency.
• Client Focus: We are dedicated to providing exceptional service to our clients.
• Excellence: We strive for the highest standards in everything we do.

How to Apply

If you are interested in joining the Unisys team as a Remote Customer Service Agent, please submit your application online through our careers website. Be sure to include your resume and a cover letter highlighting your relevant skills and experience.

Frequently Asked Questions (FAQ)

1. What are the essential duties of a Remote Customer Service Agent?

   Handling client inquiries, creating service tickets, scheduling appointments, coordinating parts, and monitoring SLAs.

2. What qualifications are required for this role?

   High school diploma or GED, less than 1 year of experience, and eligibility for U.S. export control authorizations (if applicable).

3. What skills are important for success in this role?

   Excellent communication, problem-solving, and time management skills.

4. What is the salary range for this position?

   The estimated salary range is $35,000 to $50,000 per year.

5. What benefits does Unisys offer?

   Health insurance, paid time off, retirement plan, and employee assistance program.

6. What is the company culture like at Unisys?

   Unisys values innovation, collaboration, integrity, client focus, and excellence.

7. Is this a remote position?

   Yes, this is a remote position based in the United States.

8. What are the opportunities for career advancement?

   You can progress to roles such as Senior Customer Service Agent, Team Lead, and Field Service Coordinator.

9. How do I apply for this position?

   Submit your application online through our careers website.

10. What is the work schedule for this role?

    The work schedule may vary, but typically involves standard business hours with potential for flexible arrangements.