SD L1 - Bogota, D.C., Colombia

Role Overview

The SD L1 role at Unisys in Bogota, D.C., Colombia, is a critical position responsible for providing Tier 1 and Tier 2 technical support to end-users. This role involves troubleshooting and resolving complex issues related to hardware, software, and applications, ensuring minimal disruption to business operations. The SD L1 technician acts as the first point of contact for many technical issues, requiring strong problem-solving, communication, and analytical skills.

Day in the Life

A typical day for an SD L1 technician includes:

• Responding to incoming support requests via phone, email, or ticketing system.
• Troubleshooting hardware issues, such as desktop computers, laptops, and peripherals.
• Resolving software problems, including operating systems, applications, and drivers.
• Assisting with network connectivity and printing issues.
• Supporting voice communication and voicemail systems.
• Documenting troubleshooting steps and solutions in a knowledge base.
• Escalating complex issues to higher-level support teams.
• Communicating with end-users to provide updates and ensure satisfaction.
• Participating in team meetings and training sessions.

Why Bogota, D.C., Colombia?

Bogota, the capital of Colombia, offers a vibrant and dynamic environment for professionals. The city boasts a thriving tech industry, a diverse culture, and a rich history. Working in Bogota provides opportunities for personal and professional growth, with access to various cultural events, outdoor activities, and a growing economy. The city is also a hub for innovation and technology, making it an ideal location for those seeking a challenging and rewarding career in IT support.

Career Path

The SD L1 role serves as an excellent starting point for a career in IT support and systems administration. With experience and training, an SD L1 technician can advance to roles such as:

• SD L2 Technician
• Systems Administrator
• Network Engineer
• IT Support Manager
• Service Desk Manager

Unisys provides ample opportunities for professional development and career advancement through training programs, certifications, and mentorship opportunities.

Salary & Benefits

The salary for an SD L1 technician in Bogota, D.C., Colombia, typically ranges from COP 25,000,000 to COP 45,000,000 per year, depending on experience and qualifications. Unisys also offers a comprehensive benefits package, including:

• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement plan (401k with company match)
• Life insurance
• Disability insurance
• Employee assistance program (EAP)
• Professional development opportunities
• Tuition reimbursement

Unisys Culture

Unisys is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. The company fosters a culture of innovation, collaboration, and continuous learning. Unisys encourages employees to contribute their unique perspectives and ideas, driving innovation and delivering exceptional results for clients. The company also prioritizes work-life balance and offers flexible work arrangements to support employees' personal and professional needs.

How to Apply

To apply for the SD L1 position at Unisys in Bogota, D.C., Colombia, please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your relevant skills, experience, and qualifications, and explain why you are interested in this role. The application process may include an online assessment, a phone interview, and an in-person interview with the hiring manager and team members.

FAQ

1. What are the key responsibilities of an SD L1 technician? The primary responsibilities include providing Tier 1 and Tier 2 technical support, troubleshooting hardware and software issues, and resolving network connectivity problems.
2. What qualifications are required for this role? A high school diploma or GED is required, and an associate degree or technical certification is preferred. 2-4 years of experience in a related field is also necessary.
3. What skills are essential for success in this role? Key skills include problem-solving, analytical thinking, communication, and technical proficiency in hardware and software support.
4. What opportunities for career advancement are available at Unisys? Unisys offers various career paths for SD L1 technicians, including opportunities to advance to SD L2, systems administrator, network engineer, and IT support manager roles.
5. What is the work environment like at Unisys? Unisys fosters a diverse, inclusive, and collaborative work environment where employees are encouraged to innovate and contribute their unique perspectives.
6. What is the salary range for this position? The salary for an SD L1 technician in Bogota, D.C., Colombia, typically ranges from COP 25,000,000 to COP 45,000,000 per year.
7. What benefits does Unisys offer? Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement plans, and professional development opportunities.
8. How can I prepare for the interview process? Research Unisys and the SD L1 role, practice your technical skills, and prepare examples of how you have solved problems in the past.
9. What is the company culture like at Unisys? Unisys prioritizes diversity, inclusion, and work-life balance, creating a supportive and engaging environment for employees.
10. Are there opportunities for remote work? Remote work opportunities may be available depending on the specific requirements of the role and the company's policies.