Senior CCaaS Solution Architect - Bangalore, Karnataka

Are you a seasoned solution architect with a passion for cloud-based contact center solutions? Do you thrive in a dynamic environment where you can leverage your technical expertise to drive customer engagement? If so, Unisys is seeking a talented and experienced Senior CCaaS Solution Architect to join our team in Bangalore, Karnataka. In this role, you will be responsible for designing, implementing, and overseeing the deployment of cutting-edge CCaaS solutions that meet our clients' evolving needs. You will play a pivotal role in ensuring seamless integration with enterprise systems, providing technical leadership, and driving continuous improvement in our CCaaS offerings.

Role Overview

As a Senior CCaaS Solution Architect at Unisys, you will be at the forefront of designing and implementing cloud-based contact center solutions that transform customer experiences. Your responsibilities will encompass the entire solution lifecycle, from initial design and planning to implementation, documentation, and ongoing optimization. You will collaborate closely with cross-functional teams, including business analysts, developers, and project managers, to ensure that our CCaaS solutions align with business requirements and deliver exceptional results.

A Day in the Life of a Senior CCaaS Solution Architect

On any given day, you might find yourself:

• Meeting with stakeholders to gather requirements for a new CCaaS implementation.
• Designing a solution architecture that integrates a CCaaS platform with a client's CRM and ERP systems.
• Leading a team of technical experts in the implementation of a complex CCaaS solution.
• Developing comprehensive documentation for a newly implemented solution, including architecture diagrams and technical specifications.
• Troubleshooting a technical issue that is impacting the performance of a CCaaS deployment.
• Researching the latest trends and technologies in CCaaS to identify opportunities for improvement.
• Presenting a solution demonstration to a potential client.

Why Bangalore, Karnataka?

Bangalore, known as the "Silicon Valley of India," is a vibrant and dynamic city that offers a unique blend of professional opportunities and cultural experiences. As a major hub for technology and innovation, Bangalore is home to a thriving community of IT professionals and a vast array of leading tech companies. The city also boasts a rich cultural heritage, with numerous historical sites, temples, and museums to explore. With its pleasant climate, diverse culinary scene, and bustling nightlife, Bangalore provides an exceptional quality of life for those who choose to call it home.

Career Path

At Unisys, we are committed to providing our employees with opportunities for growth and advancement. As a Senior CCaaS Solution Architect, you can advance your career in several directions. You might choose to specialize in a particular area of CCaaS technology, such as AI-powered contact center solutions or omnichannel routing. Alternatively, you could move into a leadership role, such as a Principal Architect or a Solutions Director, where you would be responsible for overseeing a team of architects and driving the strategic direction of our CCaaS practice. Unisys also offers opportunities to expand your expertise into other areas of our business, such as cloud computing, cybersecurity, and data analytics.

Salary and Benefits

Unisys offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary range for a Senior CCaaS Solution Architect in Bangalore typically falls between ₹2,500,000 and ₹4,500,000 per year, depending on experience and qualifications. In addition to a competitive salary, Unisys provides a comprehensive benefits package that includes health insurance, paid time off, retirement savings plans, and professional development opportunities. We are committed to providing our employees with the resources they need to succeed both professionally and personally.

Unisys Culture

Unisys is a global technology solutions company that is committed to helping our clients solve their most pressing business challenges. We have a culture of innovation, collaboration, and customer focus. We are passionate about creating a workplace where employees feel valued, respected, and empowered to make a difference. We believe that diversity is a strength, and we are committed to fostering an inclusive environment where everyone can thrive. At Unisys, you will have the opportunity to work on challenging projects, learn from talented colleagues, and contribute to the success of our clients.

How to Apply

If you are a talented and experienced solution architect with a passion for CCaaS technology, we encourage you to apply for the Senior CCaaS Solution Architect position at Unisys in Bangalore, Karnataka. To apply, please submit your resume and cover letter through our online application portal. We are looking for candidates who have a strong understanding of CCaaS platforms, experience with system integration concepts, and knowledge of database technologies and security best practices in cloud environments. Experience with AI-enabled features and omnichannel routing is also highly desirable.

Frequently Asked Questions (FAQs)

1. What is CCaaS?

   CCaaS stands for Contact Center as a Service. It is a cloud-based solution that enables businesses to manage their customer interactions across various channels, such as voice, email, chat, and social media.

2. What are the benefits of CCaaS?

   CCaaS offers several benefits, including increased scalability, reduced costs, improved customer service, and enhanced flexibility.

3. What skills are required for a CCaaS Solution Architect?

   A CCaaS Solution Architect should have a strong understanding of CCaaS platforms, experience with system integration, knowledge of database technologies and cloud security, and excellent technical leadership skills.

4. What is the career path for a CCaaS Solution Architect at Unisys?

   At Unisys, a CCaaS Solution Architect can advance their career by specializing in a particular area of CCaaS technology, moving into a leadership role, or expanding their expertise into other areas of our business.

5. What is the salary range for a Senior CCaaS Solution Architect in Bangalore?

   The salary range for a Senior CCaaS Solution Architect in Bangalore typically falls between ₹2,500,000 and ₹4,500,000 per year, depending on experience and qualifications.

6. What is the work environment like at Unisys?

   Unisys is a global technology solutions company with a culture of innovation, collaboration, and customer focus. We are committed to creating a workplace where employees feel valued, respected, and empowered to make a difference.

7. What opportunities for professional development does Unisys offer?

   Unisys offers a variety of professional development opportunities, including training programs, certifications, and mentorship programs.

8. Does Unisys offer flexible work arrangements?

   Yes, Unisys offers flexible work arrangements, including remote work options where possible.

9. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plans, and professional development opportunities.

10. How do I apply for the Senior CCaaS Solution Architect position at Unisys?

    To apply, please submit your resume and cover letter through our online application portal.