Role Overview

The Senior Cisco Voice Network Engineer at Unisys in Bangalore, Karnataka, India, is a critical role responsible for supporting the company's global telecom infrastructure, with a strong focus on voice and cloud contact center technologies. This role demands a seasoned professional with extensive experience in Cisco voice technologies and cloud contact center platforms. The engineer will ensure the reliability, performance, and security of these systems, providing essential support to internal and external stakeholders. The ideal candidate will possess a deep understanding of SIP, VOIP, IP Telephony, Unified Communications, and related technologies. They will also have a solid foundation in network infrastructure design and monitoring.

A Day in the Life

A typical day for the Senior Cisco Voice Network Engineer involves a mix of proactive maintenance, reactive troubleshooting, and strategic planning. Here's a glimpse:

• Morning: Start the day by reviewing system performance dashboards and addressing any alerts or warnings. Respond to high-priority trouble tickets related to cloud contact center issues. Coordinate with vendors to resolve ongoing maintenance requests.
• Mid-Day: Participate in a project meeting to discuss the implementation of a new telephony adjunct. Troubleshoot a complex issue with the Global Contact Center ACD, collaborating with team members and communications carriers to identify the root cause.
• Afternoon: Focus on proactive maintenance, ensuring video conferencing endpoints are operational and up to date. Work on improving the reporting environment for the CTI system. Participate in testing and support of Cloud Contact Center Disaster Recovery plans.
• Evening: Monitor systems for any anomalies. Prepare documentation for new configurations. Collaborate with global teams on ongoing projects and initiatives. Participate in an on-call rotation as required.

Why Bangalore?

Bangalore, often referred to as the "Silicon Valley of India," is a vibrant and dynamic city that offers a plethora of opportunities for tech professionals. Unisys' presence in Bangalore provides a strategic advantage due to the city's:

• Talent Pool: Access to a large pool of skilled IT professionals, particularly in networking and communications.
• Innovation Hub: A thriving ecosystem of startups and established tech companies fostering innovation and collaboration.
• Infrastructure: Robust IT infrastructure and connectivity, essential for supporting global operations.
• Global Connectivity: Well-connected to major cities around the world, facilitating international collaboration.
• Quality of Life: A cosmopolitan city with a diverse culture, offering a high quality of life for employees and their families.

Career Path

At Unisys, we believe in nurturing talent and providing opportunities for career growth. A Senior Cisco Voice Network Engineer can progress through several career paths within the company:

• Principal Engineer: Lead complex projects and provide technical guidance to junior engineers.
• Solutions Architect: Design and implement innovative solutions for voice and cloud contact center environments.
• Team Lead/Manager: Manage a team of network engineers, overseeing their performance and professional development.
• Consultant: Leverage expertise to provide consulting services to Unisys clients, helping them optimize their voice and cloud contact center infrastructure.
• Specialist: Focus on a specific technology area, such as cloud contact center or unified communications, becoming a subject matter expert.

Salary and Benefits

Unisys offers a competitive salary and benefits package to attract and retain top talent. The estimated salary range for a Senior Cisco Voice Network Engineer in Bangalore, Karnataka, is between INR 1,800,000 and INR 3,500,000 per year, depending on experience and qualifications. In addition to salary, Unisys provides a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision coverage for employees and their families.
• Paid Time Off: Generous vacation, sick leave, and holiday time.
• Retirement Savings: A retirement savings plan with a company match to help employees save for the future.
• Employee Stock Purchase Plan: An opportunity to purchase Unisys stock at a discounted rate.
• Life Insurance and Disability Coverage: Financial protection for employees and their families in the event of death or disability.
• Professional Development: Opportunities for training, certifications, and conferences to enhance skills and knowledge.
• Tuition Reimbursement: Financial assistance for employees pursuing advanced degrees or certifications.
• Employee Assistance Program: Confidential counseling and support services for employees and their families.
• Wellness Programs: Programs and resources to promote employee health and well-being.
• Flexible Work Arrangements: Depending on the role and team, flexible work arrangements may be available.
• Opportunities for Advancement: A clear career path and opportunities for advancement within the company.
• Supportive Work Environment: A supportive and inclusive work environment where employees are valued and respected.

Unisys Culture

At Unisys, we are committed to creating a culture of innovation, collaboration, and inclusion. We value diversity and believe that our differences make us stronger. We empower our employees to:

• Innovate: Encourage creativity and innovation to solve complex challenges.
• Collaborate: Foster teamwork and collaboration to achieve common goals.
• Learn: Provide opportunities for continuous learning and development.
• Grow: Support career growth and advancement within the company.
• Make a Difference: Empower employees to make a positive impact on our clients and communities.

How to Apply

Interested candidates are encouraged to apply online through the Unisys careers website. Please submit your resume and a cover letter highlighting your qualifications and experience. Be sure to showcase your expertise in Cisco voice technologies, cloud contact center platforms, and related technologies. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Senior Cisco Voice Network Engineer at Unisys?
   The key responsibilities include supporting telecom infrastructure, providing support for Global Contact Center ACD and audio/video conferencing, ensuring video conferencing endpoints are operational, supporting Global Call Recording/Archive System and CTI environment, responding to user trouble tickets, and participating in Disaster Recovery plans.
2. What qualifications are required for this role?
   The qualifications include 6+ years of experience in Voice & Cloud Contact Center Technologies, 4+ years of experience with Cloud Contact Center as a Service (Nice InContact, 8x8, Ringcentral, Amazon Connect, Genesys Cloud CX, Five9), experience with On Premise Cloud Contact Center Technologies (Cisco, Genesys), and proficiency in SIP, VOIP, IP Telephony & Unified Communications.
3. What is the work environment like at Unisys?
   Unisys offers a supportive and inclusive work environment that values diversity and encourages innovation and collaboration.
4. What career growth opportunities are available at Unisys?
   Career growth opportunities include progressing to Principal Engineer, Solutions Architect, Team Lead/Manager, Consultant, or Specialist roles.
5. What is the salary range for this position in Bangalore?
   The estimated salary range for a Senior Cisco Voice Network Engineer in Bangalore is between INR 1,800,000 and INR 3,500,000 per year.
6. What benefits does Unisys offer?
   Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, employee stock purchase plan, life insurance, disability coverage, professional development opportunities, and tuition reimbursement.
7. How does Unisys support employee well-being?
   Unisys offers wellness programs and an employee assistance program to support employee health and well-being.
8. What is the importance of Bangalore as a location for this role?
   Bangalore is a strategic location due to its access to a large talent pool, thriving innovation ecosystem, robust IT infrastructure, global connectivity, and high quality of life.
9. What are some of the emerging technologies supported in this role?
   This role supports telephony adjuncts and emerging technologies as they are implemented, including cloud contact center solutions and unified communications platforms.
10. How does Unisys ensure equal opportunities for all employees?
    Unisys is an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.