Senior Operations Manager - Mandaluyong City, Philippines

Role Overview

As a Senior Operations Manager at Unisys in Mandaluyong City, Philippines, you will play a critical role in leading and managing our Service Desk operations. You will be responsible for overseeing supervisors and teams, contributing to the development and implementation of policies and procedures, and ensuring the delivery of exceptional service to our clients. Your leadership will be essential in driving continuous improvement, maintaining high performance standards, and ensuring compliance with industry best practices and security regulations.

A Day in the Life

Here’s a glimpse into what your day might look like:

• Start your day by reviewing key performance indicators (KPIs) and identifying any areas that require immediate attention.
• Meet with your team of supervisors to discuss priorities, address challenges, and provide guidance and support.
• Collaborate with other departments to ensure seamless service delivery and resolve any cross-functional issues.
• Monitor escalated incidents and provide direction to ensure timely and effective resolution.
• Analyze data and trends to identify opportunities for improvement and develop action plans to enhance service delivery.
• Contribute to the development and maintenance of policies, procedures, and workflows.
• Participate in meetings with clients to discuss service performance and address any concerns.
• Ensure compliance with security policies and regulations.
• Work on special projects aimed at improving the efficiency and effectiveness of the Service Desk.

Why Mandaluyong City?

Mandaluyong City is a vibrant and dynamic city in the Philippines, known for its central location, bustling business district, and diverse culture. Working at Unisys in Mandaluyong City offers numerous advantages:

• Career Growth: Mandaluyong City is a major hub for business process outsourcing (BPO) and IT services, providing ample opportunities for career advancement.
• Convenient Location: The city is strategically located within Metro Manila, making it easily accessible from other key areas.
• Cultural Experience: Mandaluyong City offers a rich cultural experience with its diverse population, historical landmarks, and vibrant festivals.
• Lifestyle: The city boasts a wide range of dining, shopping, and entertainment options, ensuring a fulfilling lifestyle outside of work.
• Cost of Living: Compared to other major cities in the world, Mandaluyong City offers a relatively lower cost of living, making it an attractive place to live and work.

Career Path

The Senior Operations Manager role at Unisys offers a clear path for career growth. With experience and proven performance, you can advance to:

• Director of Operations: Oversee multiple Service Desk teams and drive strategic initiatives to improve service delivery.
• Senior Director: Manage a larger portfolio of operations and contribute to the overall business strategy.
• VP of Operations: Lead the entire operations division and play a key role in shaping the company's future.

Salary & Benefits

At Unisys, we believe in rewarding our employees for their hard work and dedication. The salary for the Senior Operations Manager role in Mandaluyong City is competitive and commensurate with experience. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including:

• Health Insurance: Comprehensive medical, dental, and vision coverage for you and your dependents.
• Paid Time Off: Generous vacation, sick leave, and holiday pay to ensure a healthy work-life balance.
• Retirement Plan: A 401(k) plan with company matching to help you save for your future.
• Employee Assistance Program: Access to confidential counseling and support services to help you manage personal and professional challenges.
• Professional Development: Opportunities for training, certifications, and conferences to enhance your skills and knowledge.
• Life Insurance: Company-paid life insurance to protect your loved ones.
• Disability Insurance: Short-term and long-term disability coverage to provide income protection in case of illness or injury.
• Flexible Spending Account: A pre-tax savings account to help you pay for eligible healthcare and dependent care expenses.
• Commuter Benefits: Reimbursement for eligible commuting expenses to help you save money on transportation.
• Employee Discount Program: Access to discounts on a wide range of products and services.

Unisys Culture

Unisys is a global technology company that delivers success for our clients. We design, build and run the best solutions to address our clients’ most pressing challenges. Our culture is one of collaboration, innovation, and continuous learning. We value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and respected. At Unisys, you will have the opportunity to work on challenging projects, develop your skills, and make a real difference in the world.

How to Apply

If you are a highly motivated and experienced operations professional looking for a challenging and rewarding opportunity, we encourage you to apply for the Senior Operations Manager position at Unisys in Mandaluyong City. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a Senior Operations Manager at Unisys?
   The Senior Operations Manager is responsible for managing supervisors and teams, contributing to the development and implementation of policies and procedures, monitoring performance metrics, identifying areas for improvement, ensuring adherence to ITIL best practices, resolving escalated issues, and ensuring compliance with security policies.
2. What qualifications are required for this role?
   Candidates should have a BA/BS degree and 6-8 years’ relevant experience in Service Desk or Operations Management, as well as 2-4 years’ leadership experience. A strong understanding of ITIL principles and excellent communication skills are also required.
3. What is the career path for this role?
   With experience and proven performance, you can advance to Director of Operations, Senior Director, or VP of Operations.
4. What benefits does Unisys offer?
   Unisys offers a comprehensive benefits package, including health insurance, paid time off, a retirement plan, an employee assistance program, professional development opportunities, life insurance, disability insurance, a flexible spending account, commuter benefits, and an employee discount program.
5. What is the work environment like at Unisys?
   Unisys is a global technology company with a culture of collaboration, innovation, and continuous learning. We value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and respected.
6. What is the dress code at Unisys?
   The dress code at Unisys is business casual.
7. What are the working hours for this role?
   The working hours for this role are typically Monday through Friday, 8:00 AM to 5:00 PM, but may vary depending on business needs.
8. Is there any opportunity for remote work?
   This position is based in Mandaluyong City and requires on-site presence. Remote work opportunities may be available on a case-by-case basis.
9. How many direct reports will this role have?
   This role will typically have 5-7 direct reports, including supervisors and team leads.
10. What is the interview process like?
    The interview process typically includes a phone screening, an in-person interview with the hiring manager, and an interview with a panel of stakeholders.