Senior Technical Field Engineer at Unisys: Brisbane, Queensland

Are you a motivated and enthusiastic IT professional with a strong background in end-user support and a passion for delivering exceptional customer service? Unisys is seeking a Senior Technical Field Engineer to join our dynamic team in Brisbane, Queensland. In this role, you will be responsible for providing comprehensive on-site and remote support for end-user devices, infrastructure, and services, ensuring seamless operations for our clients.

Role Overview

As a Senior Technical Field Engineer, you will play a critical role in maintaining and supporting the IT infrastructure at client locations. You will be the primary point of contact for Level 2 and Level 3 support, resolving complex technical issues that cannot be addressed by the service desk. Your responsibilities will include installing, diagnosing, maintaining, and servicing a wide range of computer-related products, including desktop/laptop computers, printers, and peripherals. You will also manage physical support for end-user productivity and service desk equipment, such as headsets, smartphones, and tablets.

A Day in the Life of a Senior Technical Field Engineer

Your day will be varied and challenging, requiring you to adapt to different situations and prioritize tasks effectively. Here’s a glimpse of what a typical day might look like:

• Morning: Start the day by reviewing the incident queue and prioritizing urgent requests. Travel to a client site to troubleshoot a network connectivity issue affecting multiple users.
• Mid-day: Diagnose and resolve a software conflict on a user's laptop, ensuring minimal disruption to their work. Provide on-site support for a printer experiencing paper jams and connectivity problems.
• Afternoon: Collaborate with other service partners to provide physical support for infrastructure upgrades at a client's data center. Provide advice and assistance to end users on the proper use of end-user productivity and service desk equipment.
• Late Afternoon: Document solutions and create knowledge base articles to help other team members resolve similar issues in the future. Respond to remote support requests from end users experiencing technical difficulties.
• End of Day: Update the incident management system with detailed notes on the issues resolved and actions taken. Prepare a report summarizing the day's activities and highlighting any recurring problems.

Why Brisbane, Queensland?

Brisbane, the capital of Queensland, offers a vibrant and dynamic lifestyle with a blend of urban sophistication and natural beauty. Known for its sunny climate, friendly locals, and thriving arts and culture scene, Brisbane is a fantastic place to live and work. The city boasts a strong economy, excellent schools, and world-class healthcare facilities, making it an ideal location for professionals and families alike.

Queensland is a major hub for technology and innovation, offering a wide range of career opportunities in the IT sector. Working in Brisbane provides access to a diverse and talented workforce, as well as a supportive business environment that encourages growth and development.

Career Path

At Unisys, we are committed to providing our employees with opportunities for growth and advancement. The Senior Technical Field Engineer role can serve as a stepping stone to various career paths within the organization. Some potential career progression options include:

• Lead Technical Field Engineer: Lead a team of field engineers, providing guidance and mentorship to junior team members.
• IT Service Manager: Oversee the delivery of IT services to a specific client or group of clients, ensuring service level agreements (SLAs) are met.
• Solutions Architect: Design and implement IT solutions to meet the specific needs of our clients.
• Project Manager: Lead and manage IT projects, ensuring they are completed on time and within budget.

Salary & Benefits

Unisys offers a competitive salary and benefits package that is designed to attract and retain top talent. While the specific salary for this role will depend on your experience and qualifications, you can expect to receive a competitive market rate for the Brisbane, Queensland area. In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement savings plan (401k or equivalent) with company match
• Life insurance
• Disability insurance (short-term and long-term)
• Employee assistance program (EAP)
• Professional development opportunities (training, certifications)
• Tuition reimbursement
• Employee stock purchase plan (ESPP)
• Flexible work arrangements (remote work options)
• Wellness programs
• Employee discounts on products and services
• Paid parental leave

Unisys Culture

At Unisys, we foster a culture of innovation, collaboration, and inclusivity. We believe that our employees are our greatest asset, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. We are proud to be an equal opportunity employer and embrace diversity in all its forms.

We encourage our employees to pursue their passions and develop their skills through continuous learning and development opportunities. We also believe in giving back to the community and support various charitable initiatives.

How to Apply

If you are a highly motivated and skilled IT professional with a passion for delivering exceptional customer service, we encourage you to apply for the Senior Technical Field Engineer position at Unisys in Brisbane, Queensland. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications, and explain why you are a good fit for this role.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Senior Technical Field Engineer?
   The key responsibilities include installing, diagnosing, maintaining, and servicing computer-related products, providing Level 2 and Level 3 support to end users, managing physical support for end-user equipment, and collaborating with other service partners.
2. What qualifications are required for this role?
   The required qualifications include an NV1 Security Clearance, experience in IT support services, knowledge of end-user productivity equipment, strong communication skills, and proven problem-solving abilities.
3. What is the career path for this role?
   The career path can lead to positions such as Lead Technical Field Engineer, IT Service Manager, Solutions Architect, and Project Manager.
4. What is the salary and benefits package?
   Unisys offers a competitive salary and benefits package that includes health insurance, paid time off, retirement savings plan, and professional development opportunities.
5. What is the company culture like at Unisys?
   Unisys fosters a culture of innovation, collaboration, and inclusivity, where employees are valued and empowered to contribute their best work.
6. What is the work environment like?
   The work environment is dynamic and challenging, requiring adaptability and prioritization skills. You'll work both independently and as part of a team.
7. What kind of training and development opportunities are available?
   Unisys offers professional development opportunities including training, certifications, and tuition reimbursement.
8. How important is customer service in this role?
   Customer service is extremely important. You will need to ensure customer satisfaction throughout all transactions and maintain a high degree of professionalism.
9. What kind of security clearance is required?
   An NV1 Security Clearance is mandatory for this role.
10. What kind of IT experience is needed for this position?
    Experience in the delivery of IT support services with specified KPIs is essential, with a strong emphasis on end-user support.

Join the Unisys Team in Brisbane!

If you are looking for a challenging and rewarding career opportunity in a dynamic and supportive environment, we encourage you to apply for the Senior Technical Field Engineer position at Unisys in Brisbane, Queensland. Join our team and make a difference in the lives of our clients!