Senior Technical Field Engineer - Canberra, ACT

Are you a highly skilled and motivated technical professional with a passion for ICT asset management? Do you thrive in a fast-paced environment where you can utilize your technical expertise to ensure the smooth operation of critical systems? If so, Unisys is seeking a Senior Technical Field Engineer to join our dynamic team in Canberra, ACT.

In this role, you will be responsible for managing the lifecycle of ICT assets, from procurement to decommissioning, ensuring accurate tracking, configuration, and maintenance. You will play a crucial role in supporting our clients by providing timely and effective technical support, resolving issues, and maintaining the integrity of their ICT infrastructure.

Role Overview

As a Senior Technical Field Engineer at Unisys, you will be at the forefront of our ICT logistics operations. You will be responsible for the entire lifecycle of ICT assets, ensuring their efficient tracking, management, and maintenance. This includes managing inventories, processing invoices, preparing and dispatching assets, and maintaining accurate records in our ICT asset systems. You will also be responsible for configuring and imaging devices, managing the Configuration Management Database (CMDB), and responding to asset-related service requests.

A Day in the Life

Here's a glimpse into what a typical day might look like for a Senior Technical Field Engineer at Unisys:

• Start your day by reviewing Remedy (Service Management Tool) for any new asset-related service requests.
• Prioritize and respond to service requests, resolving issues and providing timely updates to stakeholders.
• Manage the inventory of ICT assets, ensuring accurate records of stock levels and locations.
• Process invoices related to ICT asset procurement and maintenance.
• Prepare and dispatch ICT assets, ensuring they are properly configured and packaged for shipment.
• Apply asset information to ICT asset systems, updating records with relevant details such as asset tags, serial numbers, and user personas.
• Conduct initial configuration/imaging of new devices, ensuring they are ready for deployment.
• Monitor and track the decommissioning of old devices, ensuring proper data sanitization and disposal.
• Collaborate with other team members to resolve complex technical issues.
• Identify and recommend improvements to asset management processes.

Why Canberra?

Canberra, the capital of Australia, offers a unique blend of urban amenities and natural beauty. Known for its well-planned layout, vibrant cultural scene, and proximity to stunning national parks, Canberra provides an exceptional quality of life. As a Senior Technical Field Engineer in Canberra, you will have the opportunity to:

• Enjoy a thriving job market with numerous opportunities in the technology sector.
• Live in a city with a strong sense of community and a relaxed atmosphere.
• Explore world-class museums, galleries, and cultural attractions.
• Take advantage of the city's extensive network of bike paths and walking trails.
• Escape to nearby national parks for hiking, camping, and other outdoor activities.
• Benefit from excellent education and healthcare facilities.

Career Path

Unisys is committed to providing its employees with opportunities for career growth and development. As a Senior Technical Field Engineer, you can advance your career within the ICT logistics team or explore other areas of the company. Potential career paths include:

• Lead Technical Field Engineer
• ICT Asset Manager
• Service Delivery Manager
• Project Manager
• Technical Architect

Unisys also offers a variety of training and development programs to help you enhance your skills and knowledge, enabling you to reach your full potential.

Salary & Benefits

Unisys offers a competitive salary and benefits package that is designed to attract and retain top talent. The salary for a Senior Technical Field Engineer in Canberra, ACT, typically ranges from $70,000 to $95,000 per year, depending on experience and qualifications. In addition to a competitive salary, Unisys provides a comprehensive benefits package that includes:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement plan (401k or equivalent) with employer matching
• Life insurance
• Disability insurance
• Employee assistance program (EAP)
• Professional development opportunities
• Tuition reimbursement
• Employee stock purchase plan
• Flexible spending account (FSA)
• Health savings account (HSA)
• Wellness programs
• Employee discounts on products and services

Unisys Culture

At Unisys, we are committed to creating a diverse and inclusive work environment where everyone feels valued and respected. We believe that our employees are our greatest asset, and we are dedicated to providing them with the resources and support they need to succeed. Our core values include:

• Integrity: We conduct ourselves with honesty, transparency, and ethical behavior.
• Innovation: We embrace new ideas and technologies to drive continuous improvement.
• Collaboration: We work together as a team to achieve common goals.
• Client Focus: We are committed to providing our clients with exceptional service and value.
• Respect: We treat each other with dignity and respect, valuing diversity and inclusion.

How to Apply

If you are a qualified and motivated technical professional seeking a challenging and rewarding career opportunity, we encourage you to apply for the Senior Technical Field Engineer position at Unisys. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant skills, experience, and qualifications.

Frequently Asked Questions

1. What are the key responsibilities of a Senior Technical Field Engineer?

   The key responsibilities include managing the lifecycle of ICT assets, tracking assets, managing inventories, processing invoices, configuring devices, and responding to service requests.

2. What qualifications are required for this role?

   The qualifications include an NV1 security clearance, a forklift license, and experience in ICT asset management.

3. What is the salary range for this position?

   The salary range for a Senior Technical Field Engineer in Canberra, ACT, typically ranges from $70,000 to $95,000 per year.

4. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package that includes health insurance, paid time off, a retirement plan, life insurance, and disability insurance.

5. What is the company culture like at Unisys?

   Unisys is committed to creating a diverse and inclusive work environment where everyone feels valued and respected. Our core values include integrity, innovation, collaboration, client focus, and respect.

6. What are the opportunities for career advancement at Unisys?

   Unisys offers a variety of training and development programs to help you enhance your skills and knowledge, enabling you to advance your career within the company.

7. Where is the job located?

   The job is located in Canberra, Australian Capital Territory, Australia.

8. Is this role remote?

   No, this role is not remote.

9. What type of security clearance is required?

   NV1 security clearance is required for this role.

10. What kind of skills are required?

    Skills required are asset management, inventory management, invoice processing, configuration management, and troubleshooting.

We thank all applicants for their interest in Unisys. Only those candidates selected for an interview will be contacted.