Role Overview

The Senior Technical Field Engineer role at Unisys in Sydney, NSW, Australia, is a critical position responsible for providing comprehensive IT support services to end-users. This role involves installing, diagnosing, maintaining, and servicing computer-related products, including desktop/laptop computers, printers, and peripherals. The Field Engineer will work both remotely and on-site, providing Level 2 and Level 3 support to ensure seamless operation of end-user productivity and service desk equipment and systems.

A key aspect of this role is direct client interaction, offering a ‘service hub’ where users can engage with the support team without going through the traditional service desk channels. The successful candidate will possess strong technical skills, excellent communication abilities, and a commitment to customer satisfaction. Furthermore, the NV1 Security Clearance is mandatory for this position, reflecting the sensitive nature of the work.

A Day in the Life of a Senior Technical Field Engineer

Each day as a Senior Technical Field Engineer at Unisys presents a variety of challenges and responsibilities. Here’s a glimpse into what a typical day might look like:

1. Morning: Start the day by reviewing the incident and service request queues to prioritize tasks based on urgency and impact. Respond to any critical alerts or urgent requests from clients.
2. On-site Support: Travel to client locations to perform installations, repairs, and maintenance on desktop computers, laptops, printers, and other peripherals. Diagnose hardware and software issues and implement effective solutions.
3. Remote Support: Provide remote Level 2 and Level 3 support to end-users, assisting with troubleshooting, software configuration, and resolving technical issues that cannot be handled by the service desk.
4. Service Hub Operation: Operate a dedicated ‘service hub’ during business hours, offering a direct point of contact for clients to address their IT-related concerns and requests. Open incident and request records on behalf of end-users.
5. Collaboration: Work closely with other service partners to provide physical support for infrastructure at client locations that host EUPSD services. Coordinate with network engineers, system administrators, and other IT professionals to ensure seamless service delivery.
6. Documentation: Document all troubleshooting steps, solutions, and configurations in a clear and concise manner to build a knowledge base and facilitate future problem resolution.
7. Training and Development: Dedicate time to stay updated on the latest technology trends and developments. Participate in training sessions and workshops to enhance technical skills and knowledge.
8. Customer Interaction: Regularly communicate with clients to provide updates on the status of their requests, gather feedback, and ensure their satisfaction. Maintain a high degree of professionalism and strive to exceed customer expectations.
9. Afternoon: Continue working on open incidents and service requests, ensuring timely resolution and adherence to service level agreements (SLAs). Escalate complex issues to senior engineers or specialized teams as necessary.
10. End of Day: Review the day's activities, prioritize tasks for the next day, and ensure all urgent issues have been addressed. Prepare reports on key performance indicators (KPIs) and identify areas for improvement.

Why Sydney, NSW, Australia?

Sydney, the capital of New South Wales, is a vibrant and dynamic city that offers a high quality of life. Working in Sydney provides numerous benefits, including:

• Career Opportunities: Sydney is a major economic hub with a thriving IT industry, offering a wide range of career opportunities for IT professionals.
• Cultural Diversity: Sydney is a multicultural city with a diverse population, creating a welcoming and inclusive environment for people from all backgrounds.
• Lifestyle: Sydney offers a fantastic lifestyle with beautiful beaches, world-class restaurants, and a vibrant arts and entertainment scene.
• Education: Sydney is home to some of Australia's top universities and educational institutions, providing opportunities for further education and professional development.
• Natural Beauty: Sydney is surrounded by stunning natural beauty, including national parks, hiking trails, and picturesque harbors.
• Healthcare: Australia has a world-class healthcare system, ensuring access to quality medical care for residents.
• Transportation: Sydney has a well-developed public transportation system, making it easy to get around the city.

Career Path

The Senior Technical Field Engineer role at Unisys provides a solid foundation for career advancement within the IT organization. Potential career paths include:

• Senior Engineer: Advance to a more senior engineering role with increased responsibilities and technical expertise.
• Team Lead: Lead a team of field engineers, providing guidance, mentorship, and technical support.
• Project Manager: Manage IT projects, overseeing the planning, execution, and delivery of technical solutions.
• Solutions Architect: Design and implement IT solutions for clients, leveraging technical expertise and industry best practices.
• IT Manager: Manage IT operations, overseeing the infrastructure, systems, and support services for an organization.

Salary & Benefits

The salary range for a Senior Technical Field Engineer in Sydney, NSW, Australia typically falls between $75,000 and $110,000 USD per year, depending on experience, skills, and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including:

• Health insurance
• Paid time off
• Retirement savings plan
• Employee assistance program
• Life insurance
• Disability coverage
• Tuition reimbursement
• Employee stock purchase plan
• Flexible work arrangements (if applicable)
• Wellness programs
• Employee recognition programs

Unisys Culture

Unisys fosters a culture of innovation, collaboration, and customer focus. The company values diversity and inclusion, creating a welcoming and supportive environment for employees from all backgrounds. Unisys is committed to providing employees with opportunities for professional development and growth, encouraging them to learn and stay updated on the latest technology trends. The company also emphasizes work-life balance, offering flexible work arrangements and wellness programs to support employee well-being.

How to Apply

Interested candidates can apply for the Senior Technical Field Engineer role at Unisys by visiting the company's career website. The application process typically involves submitting a resume and cover letter, completing an online application form, and participating in interviews with the hiring manager and other members of the IT team. Candidates may also be required to undergo a technical assessment to evaluate their skills and knowledge.

Frequently Asked Questions (FAQ)

1. What is the NV1 Security Clearance requirement?
   The NV1 Security Clearance is a mandatory requirement for this role, reflecting the sensitive nature of the work. Candidates must possess this clearance or be able to obtain it.
2. What are the key skills and qualifications for this role?
   Key skills and qualifications include experience in IT support services, strong communication skills, problem-solving abilities, and a keen interest in developing a career in IT.
3. What is the work environment like at Unisys?
   Unisys fosters a culture of innovation, collaboration, and customer focus, creating a welcoming and supportive environment for employees.
4. What are the opportunities for career advancement at Unisys?
   Unisys provides numerous opportunities for career advancement, including senior engineering roles, team lead positions, project management, and solutions architecture.
5. What is the salary range for this role?
   The salary range for a Senior Technical Field Engineer in Sydney, NSW, Australia typically falls between $75,000 and $110,000 USD per year.
6. What are the benefits offered by Unisys?
   Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and employee assistance program.
7. Is there flexibility in the working hours or work arrangements?
   Depending on the role and business requirements, Unisys may offer flexible work arrangements to support employee work-life balance.
8. What kind of training and development opportunities are available?
   Unisys is committed to providing employees with opportunities for professional development and growth, offering training sessions, workshops, and tuition reimbursement programs.
9. What is the dress code for this role?
   The dress code typically depends on the client and work environment. In general, business casual attire is appropriate for most situations.
10. How does Unisys support diversity and inclusion?
    Unisys values diversity and inclusion, creating a welcoming and supportive environment for employees from all backgrounds. The company has various initiatives and programs to promote diversity and inclusion in the workplace.