Senior Technical Field Engineer - Townsville, Queensland

Are you a seasoned IT professional with a passion for providing exceptional technical support? Unisys is seeking a Senior Technical Field Engineer to join our team in Townsville, Queensland, supporting a critical Australian government account. In this role, you'll be at the forefront of ensuring the smooth operation of our client's IT infrastructure, leveraging your expertise to troubleshoot complex issues, mentor junior engineers, and deliver top-notch service.

Role Overview

As a Senior Technical Field Engineer, you will be responsible for providing comprehensive technical support, including fault investigation, triaging, and resolution. You'll handle system installations, maintenance, and on-site support. Your experience in desktop and server environments, coupled with your networking and software expertise, will be crucial in maintaining a stable and efficient IT environment. This role demands a proactive individual capable of working independently and as part of a team, with a focus on delivering exceptional results.

A Day in the Life

Your day might start with addressing critical incidents reported by end-users, using your diagnostic skills to quickly identify and resolve issues. You could then be involved in installing and configuring new hardware or software, ensuring seamless integration with the existing infrastructure. Mentoring junior engineers, sharing your knowledge and best practices, will also be a key part of your day. Throughout the day, you'll be collaborating with other IT professionals, ensuring that the client's IT needs are met efficiently and effectively.

Why Townsville?

Townsville offers a unique blend of city amenities and natural beauty. Located in tropical North Queensland, it boasts a vibrant community, stunning beaches, and access to the Great Barrier Reef. This role offers the opportunity to live and work in a thriving regional center while making a significant contribution to a critical government account.

Career Path

At Unisys, we are committed to providing opportunities for growth and development. As a Senior Technical Field Engineer, you can progress into roles such as a Team Lead, Technical Specialist, or even move into project management. We offer various training programs and certifications to help you expand your skillset and advance your career.

Salary & Benefits

The salary range for this position is estimated between $75,000 and $110,000 USD annually, commensurate with experience and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including:

• Comprehensive health insurance
• Generous paid time off
• Professional development opportunities
• Employee assistance program
• Retirement plan with company match
• Life and disability insurance

Unisys Culture

Unisys is proud to be an equal opportunity employer that values diversity and inclusion. We are committed to creating a supportive and collaborative work environment where everyone can thrive. Our culture is built on innovation, integrity, and a dedication to client success.

How to Apply

If you are a motivated and experienced IT professional with a passion for providing excellent technical support, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and experience through the Unisys career portal.

Frequently Asked Questions (FAQs)

1. What is the required security clearance for this role?

   An NV1 Security Clearance is mandatory for this position.

2. What experience is required for this role?

   A minimum of 4 years of experience in a Deskside support environment is required.

3. Is a driver's license required?

   Yes, a driver's license (Automatic) is required.

4. What type of environment will I be supporting?

   You will be supporting a corporate Windows environment, including physical and virtual desktops and servers.

5. What operating systems will I be working with?

   You will be supporting Windows 10 & 7, Linux, and other operating systems.

6. What applications will I be supporting?

   You will be supporting Office 365, Outlook, Exchange, and other critical business applications.

7. What are the key responsibilities of this role?

   Key responsibilities include troubleshooting technical issues, performing system installations and maintenance, and providing on-site support.

8. Will I be mentoring junior engineers?

   Yes, mentoring and guiding junior engineers is an important aspect of this role.

9. Are there opportunities for professional development?

   Yes, Unisys offers various training programs and certifications to help you expand your skillset.

10. What is the company culture like at Unisys?

    Unisys values diversity and inclusion and fosters a supportive and collaborative work environment.