Service Desk Analyst at Unisys: Your Path to a Thriving Tech Career in Mandaluyong City

Are you a tech-savvy individual with a passion for helping others? Do you thrive in a fast-paced environment where you can put your problem-solving skills to the test? If so, a career as a Service Desk Analyst at Unisys in Mandaluyong City could be the perfect fit for you. This role offers the opportunity to provide essential technical support to our clients, contributing directly to their success while developing your own skills and career within a global technology leader.

Role Overview: The Heart of Customer Support

As a Service Desk Analyst, you are the first point of contact for clients experiencing technical issues. You'll be responsible for answering questions, troubleshooting problems, and escalating complex issues to specialized teams. This role requires a blend of technical expertise, strong communication skills, and a customer-centric approach. You will be using your skills to support hardware, software, client and COTS applications as well as network and user administration.

A Day in the Life of a Service Desk Analyst

Here’s a glimpse into what a typical day might look like:

• Morning: Start your day by reviewing the service desk queue, prioritizing urgent issues and responding to new requests.
• Mid-day: Spend time answering phone calls, responding to emails, and chatting with clients to understand their technical problems. You’ll use your knowledge base and troubleshooting skills to diagnose and resolve issues efficiently.
• Afternoon: Work on more complex issues, collaborating with other resolver teams or vendors to find solutions. Document all your interactions and resolutions in the ticketing system.
• End of Day: Follow up with clients to ensure their issues have been resolved to their satisfaction. Participate in team meetings to share knowledge and discuss ongoing projects.

Why Mandaluyong City? A Thriving Hub for Tech Professionals

Mandaluyong City is a vibrant metropolitan area in the Philippines, known for its bustling commercial districts and strategic location within Metro Manila. It offers a dynamic and exciting environment for tech professionals. Here's why working in Mandaluyong City is a great choice:

• Career Opportunities: Mandaluyong City is a major hub for business process outsourcing (BPO) and IT companies, offering ample job opportunities for skilled professionals.
• Accessibility: The city boasts excellent transportation infrastructure, making it easy to commute from various parts of Metro Manila.
• Lifestyle: Mandaluyong City offers a wide range of lifestyle amenities, including shopping malls, restaurants, entertainment venues, and residential areas.
• Culture: Experience the vibrant Filipino culture, with numerous festivals, historical sites, and cultural events taking place throughout the year.

Career Path: Grow Your Skills and Advance at Unisys

Unisys is committed to providing its employees with opportunities for professional growth and development. Starting as a Service Desk Analyst is just the beginning. With dedication and hard work, you can advance your career in various directions:

• Senior Service Desk Analyst: Take on more complex issues and mentor junior team members.
• Team Lead: Supervise a team of Service Desk Analysts and ensure the smooth operation of the service desk.
• Technical Specialist: Specialize in a particular technology or area of expertise, such as network administration or cybersecurity.
• Project Manager: Lead projects to improve the service desk's efficiency and effectiveness.

Salary and Benefits: Investing in Your Future

Unisys offers a competitive salary and benefits package to attract and retain top talent. The salary for a Service Desk Analyst in Mandaluyong City typically ranges from $24,000 to $36,000 USD per year. However, the actual salary may vary depending on your experience and qualifications.

In addition to salary, Unisys provides a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Paid Time Off: Generous vacation, sick leave, and holiday time to help you maintain a healthy work-life balance.
• Retirement Savings Plan: A 401(k) plan with company match to help you save for your future.
• Life Insurance and Disability Coverage: Financial protection for you and your family in case of unexpected events.
• Employee Assistance Program (EAP): Confidential counseling and support services to help you manage personal and professional challenges.
• Professional Development: Opportunities for training, certification, and tuition reimbursement to help you grow your skills and advance your career.

Unisys Culture: A Commitment to Innovation and Inclusion

Unisys is a global technology company with a rich history of innovation and a strong commitment to diversity and inclusion. We believe that our employees are our greatest asset, and we strive to create a supportive and collaborative work environment where everyone can thrive.

At Unisys, you'll have the opportunity to work on challenging and rewarding projects, collaborate with talented colleagues from around the world, and make a real difference in the lives of our clients.

How to Apply: Take the First Step Towards Your Dream Career

Ready to join the Unisys team as a Service Desk Analyst in Mandaluyong City? Applying is easy! Simply visit the Unisys careers website and search for the Service Desk Analyst position in Mandaluyong City. Follow the instructions to submit your application online.

Be sure to highlight your relevant skills and experience in your resume and cover letter. We're looking for candidates who are passionate about technology, have strong problem-solving skills, and are committed to providing exceptional customer service.

FAQ: Your Questions Answered

1. What are the minimum qualifications for this role?

   A Bachelor's Degree or High School Diploma and a minimum of 2+ years’ experience in a related field are required.

2. Is retail experience necessary?

   Retail experience is a plus but not required.

3. What kind of training will I receive?

   Unisys provides comprehensive training to all new Service Desk Analysts, covering technical skills, customer service techniques, and company policies.

4. What are the opportunities for advancement?

   Unisys offers a clear career path for Service Desk Analysts, with opportunities to advance to senior analyst, team lead, technical specialist, or project manager roles.

5. What is the work environment like at Unisys?

   Unisys fosters a collaborative and supportive work environment where employees are encouraged to share ideas and learn from each other.

6. What is the company's policy on diversity and inclusion?

   Unisys is an equal opportunity employer committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

7. What are the working hours for this position?

   Working hours may vary depending on the needs of the business, but typically involve a standard 40-hour workweek.

8. What kind of technology will I be working with?

   You'll be working with a wide range of hardware, software, and network technologies, including Windows, Microsoft Office, and various client applications.

9. How does Unisys support employee well-being?

   Unisys offers a comprehensive employee assistance program (EAP) and promotes a healthy work-life balance.

10. What is the interview process like?

    The interview process typically involves a phone screening, followed by one or more in-person or video interviews with hiring managers and team members.

Don't miss out on this exciting opportunity to launch your tech career with Unisys in Mandaluyong City! Apply today and become part of a global team that is shaping the future of technology.