Service Desk Analyst at Unisys - Mandaluyong City, Philippines

Role Overview

As a Service Desk Analyst at Unisys in Mandaluyong City, Philippines, you will be at the forefront of providing technical support to our clients. This role requires a blend of technical expertise, problem-solving skills, and excellent customer service. You will be responsible for answering moderately complex questions, troubleshooting hardware and software issues, and escalating problems when necessary. Your ability to effectively resolve incidents and requests will contribute to the overall success of our support operations.

Day in the Life

A typical day for a Service Desk Analyst involves:

• Answering incoming calls, emails, and chat requests from clients.
• Troubleshooting hardware and software issues, including operating systems, applications, and network connectivity.
• Providing support for client and COTS applications.
• Managing user accounts and permissions.
• Documenting incidents and resolutions in a ticketing system.
• Escalating complex issues to other resolver teams or vendors.
• Following up with clients to ensure their issues are resolved to their satisfaction.
• Contributing to the knowledge base by creating and updating articles.
• Participating in team meetings and training sessions.

Why Mandaluyong City?

Mandaluyong City is a vibrant and dynamic city in the Philippines, known for its commercial and business districts. Working in Mandaluyong City offers several advantages:

• Career Opportunities: Mandaluyong City is home to many multinational corporations and BPO companies, providing ample opportunities for career growth.
• Accessibility: The city is centrally located and easily accessible by public transportation.
• Lifestyle: Mandaluyong City offers a wide range of lifestyle amenities, including shopping malls, restaurants, and entertainment venues.
• Cost of Living: The cost of living in Mandaluyong City is relatively affordable compared to other major cities in the world.
• Cultural Experience: Working in the Philippines provides an opportunity to experience a unique culture and interact with a diverse group of people.

Career Path

The Service Desk Analyst role is an excellent starting point for a career in IT. With experience and further training, you can advance to roles such as:

• Senior Service Desk Analyst
• IT Support Specialist
• Systems Administrator
• Network Engineer
• Service Desk Team Lead
• IT Manager

Salary & Benefits

The salary for a Service Desk Analyst in Mandaluyong City, Philippines, typically ranges from $25,000 to $45,000 USD per year, depending on experience and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including:

• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement savings plan (401k) with company match
• Employee stock purchase program
• Life insurance and disability coverage
• Professional development opportunities
• Training and certification programs
• Tuition reimbursement
• Employee assistance program (EAP)
• Flexible spending accounts (FSA)
• Health savings accounts (HSA)

Unisys Culture

Unisys is committed to creating a diverse and inclusive work environment where everyone feels valued and respected. We believe that our employees are our greatest asset, and we invest in their growth and development. At Unisys, you can expect:

• A collaborative and supportive work environment.
• Opportunities for professional growth and advancement.
• A commitment to diversity and inclusion.
• A focus on innovation and customer satisfaction.
• A strong sense of community.

How to Apply

To apply for the Service Desk Analyst position at Unisys in Mandaluyong City, please visit our careers website and submit your application online. Be sure to include your resume and a cover letter highlighting your relevant skills and experience.

FAQ

1. What are the key responsibilities of a Service Desk Analyst?

   A Service Desk Analyst is responsible for providing technical support to clients, troubleshooting hardware and software issues, and escalating problems when necessary.

2. What qualifications are required for this role?

   The qualifications include a high school diploma or GED, a minimum of 2 years of relative experience in IT support, and ITIL certification. An Associate Degree in a related field is preferred.

3. What skills are important for success in this role?

   Key skills include technical support, customer service, problem-solving, analytical skills, and communication skills.

4. What is the career path for a Service Desk Analyst?

   With experience and further training, a Service Desk Analyst can advance to roles such as Senior Service Desk Analyst, IT Support Specialist, or Systems Administrator.

5. What is the salary range for this position?

   The salary range for a Service Desk Analyst in Mandaluyong City, Philippines, is typically between $25,000 and $45,000 USD per year.

6. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and professional development opportunities.

7. What is the work environment like at Unisys?

   Unisys is committed to creating a diverse and inclusive work environment where everyone feels valued and respected.

8. How can I apply for this position?

   You can apply for the Service Desk Analyst position by visiting our careers website and submitting your application online.

9. Is ITIL certification mandatory?

   Yes, ITIL certification is a mandatory requirement for this role.

10. Does Unisys provide training for its employees?

    Yes, Unisys provides training and certification programs to help employees enhance their skills and knowledge.