Service Desk Analyst at Unisys: Your Gateway to a Thriving IT Career in Mandaluyong City

Are you a tech-savvy problem-solver with a passion for helping others? Do you thrive in a fast-paced environment where you can put your analytical skills to the test? If so, then a career as a Service Desk Analyst at Unisys in Mandaluyong City, Philippines, might be the perfect fit for you. In this role, you'll be at the forefront of providing technical support to our clients, resolving their IT issues, and ensuring their systems run smoothly. This isn't just a job; it's an opportunity to build a rewarding career with a global technology leader.

Role Overview: Your Impact as a Service Desk Analyst

As a Service Desk Analyst, you'll be the first point of contact for our clients experiencing technical difficulties. You'll be responsible for:

• Answering client inquiries: Responding to questions and requests for assistance via phone, email, or chat.
• Troubleshooting technical issues: Diagnosing and resolving hardware, software, and network problems.
• Providing support for applications: Assisting users with client and commercial off-the-shelf (COTS) applications.
• Managing user accounts: Performing user administration tasks, such as creating accounts, resetting passwords, and managing permissions.
• Escalating complex issues: Identifying and escalating problems that require specialized expertise to other resolver teams or vendors.
• Documenting solutions: Recording all troubleshooting steps and resolutions in our ticketing system.

Your ability to effectively communicate technical information to non-technical users will be crucial to your success in this role. You'll need to be patient, empathetic, and dedicated to providing exceptional customer service.

A Day in the Life: What to Expect

No two days are exactly the same for a Service Desk Analyst, but here's a glimpse into what a typical day might look like:

• Morning: You'll start your day by checking the ticketing system for new incidents and service requests. You'll prioritize your tasks based on urgency and impact.
• Mid-day: You'll spend the majority of your time answering client inquiries, troubleshooting technical issues, and providing support for applications. You'll also be responsible for managing user accounts and escalating complex problems.
• Afternoon: You'll continue to work on resolving open tickets, documenting solutions, and collaborating with other IT teams. You may also participate in training or attend meetings to stay up-to-date on the latest technology trends.
• End of Day: Before you leave for the day, you'll ensure that all your tasks are completed and that any outstanding issues are properly documented and assigned.

Why Mandaluyong City: A Thriving Tech Hub

Mandaluyong City is a vibrant and dynamic city located in the heart of Metro Manila, Philippines. It's a major commercial and financial center, home to numerous multinational corporations, BPO companies, and technology firms. Here's why Mandaluyong City is a great place to live and work:

• Career opportunities: Mandaluyong City offers a wide range of career opportunities in the IT industry.
• Competitive salaries: Salaries for IT professionals in Mandaluyong City are competitive with those in other major cities around the world.
• Affordable cost of living: The cost of living in Mandaluyong City is relatively affordable compared to other major cities.
• Convenient location: Mandaluyong City is centrally located and easily accessible to other parts of Metro Manila.
• Vibrant culture: Mandaluyong City has a rich and diverse culture, with a variety of restaurants, shops, and entertainment options.

Career Path: Grow Your Career at Unisys

Unisys is committed to providing its employees with opportunities for growth and development. As a Service Desk Analyst, you'll have the opportunity to advance your career in a variety of ways. Here are a few potential career paths:

• Senior Service Desk Analyst: With experience and strong performance, you can advance to a Senior Service Desk Analyst role, where you'll take on more complex tasks and mentor junior analysts.
• Team Lead: You can also progress to a Team Lead position, where you'll be responsible for managing a team of Service Desk Analysts and ensuring that they meet their performance goals.
• Subject Matter Expert: You can specialize in a particular area of IT, such as networking, security, or application support, and become a Subject Matter Expert.
• Management Roles: With further education and experience, you can move into management roles, such as Service Desk Manager or IT Manager.

Unisys also offers a variety of training and development programs to help its employees enhance their skills and knowledge.

Salary & Benefits: What You Can Expect

Unisys offers a competitive salary and benefits package to its employees. The salary for a Service Desk Analyst in Mandaluyong City typically ranges from $24,000 to $48,000 USD per year, depending on experience and qualifications.

In addition to a competitive salary, Unisys also offers a comprehensive benefits package, which may include:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Holidays
• Retirement savings plan
• Life insurance
• Disability insurance
• Employee assistance program

Unisys Culture: A Great Place to Work

Unisys is committed to creating a positive and supportive work environment for its employees. We value diversity, inclusion, and teamwork. We believe that our employees are our greatest asset, and we are committed to providing them with the resources and support they need to succeed.

Here are some of the things that make Unisys a great place to work:

• Challenging and rewarding work: You'll be working on cutting-edge technology and solving complex problems.
• Opportunities for growth and development: You'll have the opportunity to advance your career and enhance your skills and knowledge.
• A supportive and collaborative work environment: You'll be working with a team of talented and dedicated professionals.
• A commitment to diversity and inclusion: We value diversity and believe that everyone should have the opportunity to succeed.
• A competitive salary and benefits package: We offer a competitive salary and benefits package to attract and retain top talent.

How to Apply: Take the Next Step

If you're ready to take the next step in your career and join the Unisys team, we encourage you to apply for the Service Desk Analyst position in Mandaluyong City. You can apply online through our careers website. Be sure to submit your resume and a cover letter highlighting your relevant skills and experience.

We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the required qualifications for this role?
   A High School Diploma or GED is required, along with a minimum of 2 years of relevant experience. ITIL certification is also required. A technical certification or Associate Degree may be necessary.
2. What are the main responsibilities of a Service Desk Analyst?
   The main responsibilities include answering questions, providing hardware and software support, handling network and user administration, and escalating complex issues.
3. What skills are essential for success in this role?
   Essential skills include technical support, customer service, problem-solving, analytical skills, and communication skills.
4. What is the career path for a Service Desk Analyst at Unisys?
   Possible career paths include Senior Service Desk Analyst, Team Lead, Subject Matter Expert, and Management Roles.
5. What is the salary range for this position?
   The salary range for a Service Desk Analyst in Mandaluyong City is typically between $24,000 and $48,000 USD per year.
6. What benefits does Unisys offer?
   Unisys offers a comprehensive benefits package that may include health insurance, dental insurance, vision insurance, paid time off, holidays, a retirement savings plan, life insurance, and disability insurance.
7. What is the work environment like at Unisys?
   Unisys fosters a positive and supportive work environment that values diversity, inclusion, and teamwork.
8. Where is the job located?
   This position is located in Mandaluyong City, Philippines.
9. What type of applications do Service Desk Analysts support?
   Service Desk Analysts support client and commercial off-the-shelf (COTS) applications.
10. Is ITIL certification mandatory?
    Yes, ITIL certification is a requirement for this position.