Service Desk Analyst at Unisys - Mandaluyong City

Role Overview

As a Service Desk Analyst at Unisys in Mandaluyong City, you will be the first point of contact for our clients and employees seeking technical assistance. You will play a crucial role in ensuring the smooth operation of our IT infrastructure by providing timely and effective support for hardware, software, and network issues. Your ability to quickly diagnose and resolve problems, communicate effectively, and escalate issues when necessary will be essential to your success.

Day in the Life

Your day-to-day activities will include:

• Answering phone calls, emails, and chat requests from users seeking technical assistance.
• Troubleshooting hardware and software problems, including desktop applications, operating systems, and network connectivity.
• Logging and tracking incidents and service requests in a ticketing system.
• Providing remote support to users, guiding them through troubleshooting steps.
• Escalating complex issues to senior analysts or other IT teams.
• Creating and maintaining documentation for common issues and solutions.
• Following up with users to ensure their issues have been resolved.
• Participating in team meetings and training sessions.
• Contributing to the knowledge base by documenting solutions to common problems.
• Maintaining a high level of customer satisfaction through professional and courteous service.

Why Mandaluyong City?

Mandaluyong City is a vibrant and dynamic urban center in the Philippines, offering a unique blend of career opportunities and lifestyle advantages. Located in the heart of Metro Manila, Mandaluyong is a major commercial and financial hub, providing access to a wide range of amenities, entertainment, and cultural experiences. Working in Mandaluyong City means being part of a thriving professional community, with opportunities for networking and career growth. The city also offers a relatively lower cost of living compared to other major metropolitan areas, making it an attractive destination for professionals seeking a balance between career and personal life.

Career Path

The Service Desk Analyst role at Unisys is an excellent starting point for a career in IT. With experience and training, you can advance to roles such as:

• Senior Service Desk Analyst
• IT Support Specialist
• System Administrator
• Network Engineer
• IT Project Manager

Unisys is committed to providing its employees with opportunities for professional development and advancement. We offer a variety of training programs and mentorship opportunities to help you grow your skills and advance your career.

Salary & Benefits

The salary for a Service Desk Analyst at Unisys in Mandaluyong City is competitive and depends on experience and qualifications. In addition to salary, Unisys offers a comprehensive benefits package that includes:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Retirement plan (401k or similar)
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities
• Training programs
• Tuition reimbursement
• Employee discounts
• Flexible work arrangements (if applicable)
• Wellness programs

Unisys Culture

Unisys is a global technology company that delivers innovative solutions to businesses and governments worldwide. We are committed to creating a diverse and inclusive work environment where all employees can thrive. We value teamwork, innovation, and customer focus. At Unisys, you will have the opportunity to work on challenging projects, collaborate with talented colleagues, and make a real difference in the world.

How to Apply

To apply for the Service Desk Analyst position at Unisys in Mandaluyong City, please visit our careers website and submit your resume and cover letter. We look forward to hearing from you!

FAQ

1. What are the required qualifications for this role? A high school diploma or GED is required. Technical certification or an Associate Degree may be required. A minimum of 2 years of relevant experience and ITIL certification are also required.
2. What are the key responsibilities of a Service Desk Analyst? Responsibilities include answering moderately complex questions, providing support for hardware and software, handling network and user administration, escalating complex problems, and utilizing problem-solving skills.
3. What skills are important for success in this role? Important skills include technical support, customer service, problem-solving, troubleshooting, communication, and analytical skills.
4. What is the career path for a Service Desk Analyst at Unisys? With experience and training, you can advance to roles such as Senior Service Desk Analyst, IT Support Specialist, System Administrator, Network Engineer, or IT Project Manager.
5. What is the salary range for this position? The salary range for a Service Desk Analyst in Mandaluyong City typically ranges from $25,000 to $40,000 USD per year.
6. What benefits does Unisys offer? Unisys offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off, paid holidays, a retirement plan, life insurance, and disability insurance.
7. What is the work environment like at Unisys? Unisys is committed to creating a diverse and inclusive work environment where all employees can thrive. We value teamwork, innovation, and customer focus.
8. How do I apply for this position? To apply, please visit our careers website and submit your resume and cover letter.
9. What kind of training is provided for this role? Unisys provides a variety of training programs and mentorship opportunities to help you grow your skills and advance your career.
10. Is there room for growth in this role? Yes, Unisys is committed to providing its employees with opportunities for professional development and advancement.

As a Service Desk Analyst at Unisys, your contributions will be essential to the success of our IT operations. By providing timely and effective support to our clients and employees, you will help ensure that our IT infrastructure runs smoothly and that our users can focus on their core business activities. Your dedication to customer service and your ability to solve problems will be highly valued at Unisys.