Service Desk Analyst at Unisys: Your Gateway to a Thriving IT Career in Mandaluyong City

Are you a tech-savvy problem-solver with a passion for helping others? Do you thrive in a fast-paced environment where you can learn and grow every day? If so, a career as a Service Desk Analyst at Unisys in Mandaluyong City might be the perfect fit for you. This role offers a unique opportunity to provide essential IT support to our clients, contribute to a global technology leader, and build a rewarding career in the heart of the Philippines.

In this role, you'll be the first point of contact for users experiencing technical issues, providing timely and effective solutions to keep their systems running smoothly. You'll leverage your analytical skills, technical expertise, and customer service skills to diagnose problems, troubleshoot issues, and escalate complex cases to the appropriate teams. Your contributions will directly impact the productivity and efficiency of our clients, making you an integral part of the Unisys team.

Role Overview: The Heart of IT Support

As a Service Desk Analyst, you will be responsible for providing technical support to end-users, resolving incidents, and fulfilling service requests. Your primary duties will include:

• Answering incoming calls, emails, and chat requests from users seeking IT assistance.
• Diagnosing and troubleshooting hardware, software, and network issues.
• Providing remote support to users, guiding them through troubleshooting steps.
• Logging and tracking incidents and service requests in a ticketing system.
• Escalating complex issues to higher-level support teams.
• Contributing to the knowledge base by documenting solutions to common problems.
• Maintaining a high level of customer satisfaction.

A Day in the Life of a Service Desk Analyst

Imagine starting your day by checking the service desk queue, ready to tackle the day's challenges. You might begin by assisting a user who is unable to access their email, guiding them through password reset procedures and troubleshooting connectivity issues. Next, you could be troubleshooting a software installation problem, remotely accessing the user's computer to diagnose the issue and implement a solution.

Throughout the day, you'll be communicating with users, providing clear and concise instructions, and keeping them informed of the progress of their requests. You'll also be collaborating with other members of the IT support team, sharing knowledge and expertise to resolve complex issues. As the day winds down, you'll ensure that all open tickets are properly documented and prioritized, ready for the next shift.

Why Mandaluyong City: A Hub for Opportunity

Mandaluyong City is a vibrant and dynamic city in the Philippines, known for its thriving business district and strategic location within Metro Manila. Working at Unisys in Mandaluyong City offers numerous advantages:

• Career Growth: Mandaluyong City is a hub for IT and BPO companies, providing ample opportunities for career advancement.
• Accessibility: The city is well-connected to other parts of Metro Manila, making commuting easy and convenient.
• Lifestyle: Mandaluyong City offers a diverse range of lifestyle options, from shopping malls and restaurants to parks and recreational facilities.
• Culture: Immerse yourself in the rich Filipino culture, experience local traditions, and enjoy the warmth and hospitality of the Filipino people.
• Cost of Living: Mandaluyong City offers a relatively affordable cost of living compared to other major cities in the world.

Career Path: From Analyst to Leader

The Service Desk Analyst role is an excellent starting point for a career in IT. With experience and dedication, you can advance to various roles within Unisys, such as:

• Senior Service Desk Analyst: Providing mentorship and guidance to junior analysts, handling more complex issues, and contributing to process improvements.
• Team Lead: Supervising a team of service desk analysts, managing workload, and ensuring service level agreements (SLAs) are met.
• IT Support Specialist: Specializing in a particular area of IT support, such as network administration, system administration, or security.
• Systems Analyst: Analyzing business requirements and designing IT solutions.
• Project Manager: Leading IT projects, managing resources, and ensuring projects are completed on time and within budget.

Salary and Benefits: Investing in Your Future

Unisys offers a competitive salary and benefits package to its employees. The estimated salary range for a Service Desk Analyst in Mandaluyong City is between $18,000 and $30,000 USD per year, depending on experience and qualifications. This range is an estimate based on market research and may vary. The benefits package includes:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• Retirement savings plan with company match
• Life insurance and disability coverage
• Employee assistance program (EAP)
• Professional development opportunities
• Training and certification programs
• Tuition reimbursement
• Employee discount program
• Flexible work arrangements (depending on role and team)

Unisys Culture: A Place Where You Belong

Unisys is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. We believe that our differences make us stronger and that everyone has something unique to contribute. We foster a culture of collaboration, innovation, and continuous learning. At Unisys, you'll have the opportunity to work with talented and passionate colleagues from around the world, learn new skills, and make a real impact on our clients' businesses.

How to Apply: Take the First Step

Ready to join the Unisys team? Applying for the Service Desk Analyst position is easy. Simply click on the "Apply Now" button on this page and follow the instructions. Be sure to submit your resume and cover letter, highlighting your relevant skills and experience. We look forward to hearing from you!

Frequently Asked Questions (FAQs)

1. What are the key responsibilities of a Service Desk Analyst?
   A Service Desk Analyst is responsible for providing technical support to end-users, resolving incidents, and fulfilling service requests. This includes answering calls, emails, and chats, diagnosing and troubleshooting issues, and escalating complex problems to higher-level support teams.
2. What qualifications are required for this role?
   A high school diploma or GED is required. A minimum of 2 years of relative experience in IT support is also required, and ITIL certification. An associate degree in IT or a related field is preferred.
3. What skills are important for success in this role?
   Key skills include problem-solving, analytical skills, communication skills, customer service skills, and technical expertise in hardware, software, and networking.
4. What is the career path for a Service Desk Analyst at Unisys?
   With experience and dedication, you can advance to various roles within Unisys, such as Senior Service Desk Analyst, Team Lead, IT Support Specialist, Systems Analyst, or Project Manager.
5. What is the salary range for this position?
   The estimated salary range for a Service Desk Analyst in Mandaluyong City is between $18,000 and $30,000 USD per year, depending on experience and qualifications. This range is an estimate based on market research and may vary.
6. What benefits does Unisys offer its employees?
   Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, life insurance, disability coverage, employee assistance program, professional development opportunities, and more.
7. What is the work environment like at Unisys?
   Unisys fosters a diverse and inclusive work environment where all employees feel valued and respected. We promote a culture of collaboration, innovation, and continuous learning.
8. Where is the Unisys office located in Mandaluyong City?
   The Unisys office is located in the Citynet building in Mandaluyong City. Specific address details will be provided during the interview process.
9. What is the interview process like?
   The interview process typically involves an initial screening interview, followed by one or more technical interviews. You may also be asked to complete a skills assessment.
10. How can I prepare for the interview?
    To prepare for the interview, review the job description carefully and research Unisys and its services. Be prepared to discuss your skills and experience, and to answer technical questions. Practice your communication skills and be ready to provide examples of how you have solved technical problems in the past.

Disclaimer:Salary range is based on average market data for the location and role. Actual compensation will be determined by factors such as education, experience, skills, and location.