Service Desk Team Leader at Unisys: Be the Catalyst for Seamless IT Support in Mandaluyong City

## Role Overview As a Service Desk Team Leader at Unisys in Mandaluyong City, you will be at the forefront of providing exceptional IT support to our clients. This role is critical in ensuring the smooth operation of IT systems and services, directly impacting the productivity and satisfaction of our users. You will lead a team of skilled L1 and L2 support agents, guiding them in resolving complex technical issues, managing incidents, and fulfilling service requests. Your expertise in troubleshooting, problem-solving, and communication will be essential in maintaining high service levels and fostering a collaborative team environment. This position offers a unique opportunity to grow your leadership skills while making a tangible difference in the IT landscape of a leading global technology company. ## A Day in the Life of a Service Desk Team Leader Imagine starting your day by reviewing the service desk performance metrics, identifying any trends or areas that require attention. You then engage with your team, providing guidance and support on challenging incidents and requests. A significant portion of your day involves troubleshooting complex issues related to hardware, software, network connectivity, and voice communications. You collaborate with other IT teams to escalate and resolve issues that require specialized expertise. You also spend time communicating with end-users, both technical and non-technical, providing updates on the progress of their requests and explaining the root cause of problems. Throughout the day, you ensure that your team adheres to ITIL best practices and maintains a focus on delivering excellent customer service. You'll also be involved in coaching and mentoring your team members to enhance their skills and knowledge, fostering a culture of continuous improvement. ## Why Mandaluyong City? Mandaluyong City is a vibrant urban center in the Philippines, known for its bustling business district and dynamic workforce. Choosing to work in Mandaluyong City offers several advantages. It provides access to a diverse talent pool, making it easier to build a strong and capable team. The city also boasts excellent infrastructure and connectivity, ensuring efficient IT operations. Additionally, Mandaluyong City offers a rich cultural experience, with a wide range of dining, entertainment, and leisure options. By working in Mandaluyong City, you'll be part of a thriving community and contribute to the growth of the local economy. ## Charting Your Career Path at Unisys At Unisys, we believe in investing in our employees and providing opportunities for career growth. As a Service Desk Team Leader, you will have access to a range of training and development programs to enhance your technical and leadership skills. You can advance your career by taking on roles with increasing responsibilities, such as Service Desk Manager, IT Operations Manager, or even roles in project management or IT architecture. Unisys also encourages employees to pursue certifications and further education to stay at the forefront of their fields. Your career path at Unisys is limited only by your ambition and dedication. ## Salary and Benefits: What You Can Expect The estimated salary range for a Service Desk Team Leader in Mandaluyong City, Philippines, is between $35,000 and $55,000 USD per year. This range is competitive and reflects the skills and experience required for the role. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, life insurance, and paid time off. We also offer a 401(k) plan with company match, an employee stock purchase plan, and tuition reimbursement. Our benefits package is designed to support the well-being and financial security of our employees and their families. ## Embracing the Unisys Culture Unisys is a company that values innovation, collaboration, and customer focus. We foster a culture of inclusivity, where every employee is empowered to contribute their unique skills and perspectives. We encourage teamwork, open communication, and continuous learning. At Unisys, you will be part of a global community of talented professionals who are passionate about technology and committed to making a difference in the world. We also prioritize work-life balance and offer flexible work arrangements to help our employees manage their personal and professional lives. ## How to Apply: Taking the Next Step If you are ready to take the next step in your career and become a Service Desk Team Leader at Unisys, we encourage you to apply online. Visit our careers page and search for the Service Desk Team Leader position in Mandaluyong City. Submit your resume and cover letter, highlighting your relevant skills and experience. Our recruiting team will review your application and contact you if you are selected for an interview. We look forward to hearing from you and welcoming you to the Unisys team. ## Frequently Asked Questions (FAQ) **1. What are the key responsibilities of a Service Desk Team Leader?** The key responsibilities include troubleshooting complex issues, supporting L1 and L2 agents, identifying root causes of problems, communicating with users, and ensuring timely resolution of incidents and requests. **2. What qualifications are required for this role?** A diploma or GED is required, along with 3-4 years of experience in a related area and ITIL certification. **3. What skills are essential for success in this role?** Essential skills include troubleshooting, problem-solving, analytical skills, communication skills, and team leadership skills. **4. What opportunities for career growth are available at Unisys?** Unisys offers opportunities for advancement to roles such as Service Desk Manager, IT Operations Manager, and project management positions. **5. What is the work environment like at Unisys?** The work environment at Unisys is collaborative, inclusive, and focused on innovation and customer satisfaction. **6. Does Unisys offer flexible work arrangements?** Yes, depending on the role and location, Unisys offers flexible work arrangements to support work-life balance. **7. What benefits does Unisys offer to its employees?** Unisys offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, life insurance, paid time off, and a 401(k) plan with company match. **8. How does Unisys support employee development?** Unisys supports employee development through training programs, tuition reimbursement, and opportunities to pursue certifications. **9. What is the salary range for this position?** The estimated salary range for a Service Desk Team Leader in Mandaluyong City, Philippines, is between $35,000 and $55,000 USD per year. **10. How can I apply for this position?** You can apply online through the Unisys careers page by searching for the Service Desk Team Leader position in Mandaluyong City. By joining Unisys as a Service Desk Team Leader, you will play a vital role in delivering exceptional IT support and contributing to the success of our clients. We look forward to receiving your application and welcoming you to our team!