High-CTR: Sr Manager - Service Management Office Careers at Unisys - Bangalore, Karnataka | Apply Now!
Unisys
High-CTR: Sr Manager - Service Management Office Careers at Unisys - Bangalore, Karnataka | Apply Now!
Job Description
Role Overview: Sr Manager - Service Management Office at Unisys
The Sr Manager - Service Management Office at Unisys plays a pivotal role in ensuring the delivery of high-quality IT services to our clients. Located in Bangalore, Karnataka, India, this leadership position is responsible for overseeing a team of managers and professionals, driving service level improvements, and maintaining strong client retention levels. The ideal candidate will possess a strong background in service management, excellent leadership skills, and a proven ability to manage client relationships.
A Day in the Life of a Sr Manager - Service Management Office
As a Sr Manager in the Service Management Office, your day will be dynamic and multifaceted. You'll start by reviewing service performance reports and identifying any trends or areas for improvement. You'll then meet with your team of managers to discuss ongoing projects, address any challenges, and provide guidance and support. A significant portion of your day will be spent engaging with clients, conducting service reviews, and resolving escalated issues. You'll also collaborate with other departments, such as Account Management, Product, and internal delivery teams, to ensure seamless service delivery. Throughout the day, you'll be focused on driving service level improvements, managing client relationships, and ensuring the overall success of the Service Management Office.
Why Bangalore, Karnataka?
Bangalore, often referred to as the "Silicon Valley of India," is a thriving hub for technology and innovation. The city offers a vibrant and dynamic environment with a diverse culture and a highly skilled workforce. Bangalore is home to numerous multinational corporations and startups, providing ample opportunities for career growth and development. The city also boasts a pleasant climate, a wide range of recreational activities, and excellent educational institutions. Living and working in Bangalore offers a unique blend of professional opportunities and a high quality of life.
Career Path at Unisys
Unisys is committed to providing employees with opportunities for career growth and advancement. As a Sr Manager in the Service Management Office, you'll have the opportunity to further develop your leadership skills and expand your knowledge of service management. You may progress to roles such as Director of Service Management, where you'll be responsible for overseeing a larger team and a broader portfolio of clients. Unisys also offers opportunities to move into other areas of the company, such as Account Management, Product Management, or Consulting. With a strong track record of success and a commitment to continuous learning, you can build a rewarding and fulfilling career at Unisys.
Salary and Benefits at Unisys
Unisys offers a competitive salary and benefits package to attract and retain top talent. The salary for the Sr Manager - Service Management Office role in Bangalore typically ranges from $180,000 to $250,000 per year, depending on experience and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, employee stock purchase plan, and more. Unisys is committed to providing employees with a supportive and rewarding work environment where they can thrive and reach their full potential.
Unisys Culture: Innovation, Collaboration, and Inclusion
Unisys is a global technology solutions company that helps clients solve their most pressing business challenges. Our culture is built on a foundation of innovation, collaboration, and inclusion. We believe that diverse perspectives and backgrounds are essential to driving innovation and achieving success. We foster a collaborative environment where employees are encouraged to share ideas, work together, and support each other. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. Unisys is an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.
How to Apply for the Sr Manager - Service Management Office Role
If you're interested in joining the Unisys team as a Sr Manager in the Service Management Office, we encourage you to apply online through our careers website. To apply, simply search for the Sr Manager - Service Management Office position in Bangalore, Karnataka, India, and follow the instructions to submit your application. Be sure to include a resume and cover letter highlighting your relevant experience and qualifications. We look forward to receiving your application!
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Sr Manager in the Service Management Office?
- The Sr Manager is responsible for leading a team, overseeing service delivery, managing client relationships, and driving service level improvements.
- What qualifications are required for this role?
- A bachelor's degree and 6-8 years of relevant experience, including 2-4 years of leadership experience, are typically required.
- What is the salary range for this position?
- The salary range is typically between $180,000 and $250,000 per year, depending on experience and qualifications.
- What benefits does Unisys offer?
- Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and more.
- What is the culture like at Unisys?
- Unisys has a culture of innovation, collaboration, and inclusion.
- Where is the position located?
- The position is located in Bangalore, Karnataka, India.
- What are the opportunities for career growth at Unisys?
- Unisys offers opportunities for career growth in various areas, such as Service Management, Account Management, and Product Management.
- How do I apply for this position?
- You can apply online through the Unisys careers website.
- Is Unisys an equal opportunity employer?
- Yes, Unisys is an equal opportunity employer.
- What is the work environment like at Unisys?
- The work environment at Unisys is dynamic, collaborative, and supportive.
Locations
- Bangalore, Karnataka, India
Salary
198,000 - 275,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Service Managementintermediate
- Asset Managementintermediate
- Configuration Managementintermediate
- Major Incident Management (MIM)intermediate
- Client Relationship Managementintermediate
- Service Level Improvementintermediate
- Cross-functional Coordinationintermediate
- Account Expansionintermediate
- Problem Resolutionintermediate
- Project Managementintermediate
- Issue Resolutionintermediate
- Documentationintermediate
- Reportingintermediate
- Leadershipintermediate
- Team Managementintermediate
- Stakeholder Managementintermediate
Required Qualifications
- Bachelor's degree in a relevant field. (experience)
- 6-8 years of experience in service management or related roles. (experience)
- 2-4 years of leadership experience. (experience)
- Strong understanding of ITIL framework. (experience)
- Experience in managing service delivery for clients. (experience)
- Proven ability to improve service levels. (experience)
- Excellent communication and interpersonal skills. (experience)
- Ability to work effectively with cross-functional teams. (experience)
- Strong problem-solving and analytical skills. (experience)
- Experience with incident and problem management processes. (experience)
- Knowledge of asset and configuration management principles. (experience)
- Ability to manage and resolve escalated issues. (experience)
- Experience in documenting and reporting on service performance. (experience)
- Proficiency in using service management tools and technologies. (experience)
- Experience in managing client relationships and expectations. (experience)
- Ability to drive account expansion within an existing client base. (experience)
Responsibilities
- Lead and facilitate the efforts of subordinate managers and professional staff members within the Service Management Office.
- Oversee the full range of client service delivery activities, including Service Management, Asset Management, Configuration Management, and Major Incident Management (MIM).
- Manage day-to-day client contact and interaction, ensuring clear and effective communication.
- Conduct ongoing client service reviews to identify areas for improvement and ensure client satisfaction.
- Identify and resolve service-related issues in a timely and efficient manner.
- Engage and collaborate with Account Management, Product, and internal delivery teams to ensure seamless service delivery.
- Create and maintain comprehensive documentation and reporting on service performance and key metrics.
- Drive service level improvement through coordination with cross-functional teams.
- Be accountable for account expansion and delivery within the assigned client base.
- Resolve escalated problems, projects, and issues to maintain strong client retention levels.
- Develop and implement service management strategies and best practices.
- Monitor and analyze service performance data to identify trends and areas for improvement.
- Ensure compliance with relevant service management policies and procedures.
- Manage and mentor service management staff, providing guidance and support.
- Collaborate with other departments to ensure alignment of service management activities with overall business goals.
- Stay up-to-date on industry trends and best practices in service management.
Benefits
- general: Competitive salary and benefits package.
- general: Comprehensive health insurance coverage, including medical, dental, and vision.
- general: Paid time off, including vacation, sick leave, and holidays.
- general: Retirement savings plan with company match.
- general: Employee stock purchase plan.
- general: Life insurance and disability coverage.
- general: Professional development opportunities, including training and certifications.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Wellness programs to promote employee health and well-being.
- general: Flexible work arrangements, such as telecommuting or flexible hours (depending on role requirements).
- general: Opportunities for advancement and career growth within the company.
- general: A diverse and inclusive work environment.
- general: Employee recognition programs to reward outstanding performance.
- general: Opportunities to participate in company-sponsored volunteer events and community outreach programs.
- general: Relocation assistance (if applicable).
- general: Employee referral program with bonus opportunities.
- general: Access to employee resource groups (ERGs) to connect with colleagues who share similar interests or backgrounds.
- general: Tuition reimbursement for continuing education (depending on eligibility).
- general: Discounts on company products and services.
- general: Commuter benefits to help with transportation costs.
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Sr Manager - Service Management Office Careers at Unisys - Bangalore, Karnataka | Apply Now! @ Unisys.
Related Books and Jobs
High-CTR: Sr Manager - Service Management Office Careers at Unisys - Bangalore, Karnataka | Apply Now!
Unisys
High-CTR: Sr Manager - Service Management Office Careers at Unisys - Bangalore, Karnataka | Apply Now!
Job Description
Role Overview: Sr Manager - Service Management Office at Unisys
The Sr Manager - Service Management Office at Unisys plays a pivotal role in ensuring the delivery of high-quality IT services to our clients. Located in Bangalore, Karnataka, India, this leadership position is responsible for overseeing a team of managers and professionals, driving service level improvements, and maintaining strong client retention levels. The ideal candidate will possess a strong background in service management, excellent leadership skills, and a proven ability to manage client relationships.
A Day in the Life of a Sr Manager - Service Management Office
As a Sr Manager in the Service Management Office, your day will be dynamic and multifaceted. You'll start by reviewing service performance reports and identifying any trends or areas for improvement. You'll then meet with your team of managers to discuss ongoing projects, address any challenges, and provide guidance and support. A significant portion of your day will be spent engaging with clients, conducting service reviews, and resolving escalated issues. You'll also collaborate with other departments, such as Account Management, Product, and internal delivery teams, to ensure seamless service delivery. Throughout the day, you'll be focused on driving service level improvements, managing client relationships, and ensuring the overall success of the Service Management Office.
Why Bangalore, Karnataka?
Bangalore, often referred to as the "Silicon Valley of India," is a thriving hub for technology and innovation. The city offers a vibrant and dynamic environment with a diverse culture and a highly skilled workforce. Bangalore is home to numerous multinational corporations and startups, providing ample opportunities for career growth and development. The city also boasts a pleasant climate, a wide range of recreational activities, and excellent educational institutions. Living and working in Bangalore offers a unique blend of professional opportunities and a high quality of life.
Career Path at Unisys
Unisys is committed to providing employees with opportunities for career growth and advancement. As a Sr Manager in the Service Management Office, you'll have the opportunity to further develop your leadership skills and expand your knowledge of service management. You may progress to roles such as Director of Service Management, where you'll be responsible for overseeing a larger team and a broader portfolio of clients. Unisys also offers opportunities to move into other areas of the company, such as Account Management, Product Management, or Consulting. With a strong track record of success and a commitment to continuous learning, you can build a rewarding and fulfilling career at Unisys.
Salary and Benefits at Unisys
Unisys offers a competitive salary and benefits package to attract and retain top talent. The salary for the Sr Manager - Service Management Office role in Bangalore typically ranges from $180,000 to $250,000 per year, depending on experience and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, employee stock purchase plan, and more. Unisys is committed to providing employees with a supportive and rewarding work environment where they can thrive and reach their full potential.
Unisys Culture: Innovation, Collaboration, and Inclusion
Unisys is a global technology solutions company that helps clients solve their most pressing business challenges. Our culture is built on a foundation of innovation, collaboration, and inclusion. We believe that diverse perspectives and backgrounds are essential to driving innovation and achieving success. We foster a collaborative environment where employees are encouraged to share ideas, work together, and support each other. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. Unisys is an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.
How to Apply for the Sr Manager - Service Management Office Role
If you're interested in joining the Unisys team as a Sr Manager in the Service Management Office, we encourage you to apply online through our careers website. To apply, simply search for the Sr Manager - Service Management Office position in Bangalore, Karnataka, India, and follow the instructions to submit your application. Be sure to include a resume and cover letter highlighting your relevant experience and qualifications. We look forward to receiving your application!
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Sr Manager in the Service Management Office?
- The Sr Manager is responsible for leading a team, overseeing service delivery, managing client relationships, and driving service level improvements.
- What qualifications are required for this role?
- A bachelor's degree and 6-8 years of relevant experience, including 2-4 years of leadership experience, are typically required.
- What is the salary range for this position?
- The salary range is typically between $180,000 and $250,000 per year, depending on experience and qualifications.
- What benefits does Unisys offer?
- Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and more.
- What is the culture like at Unisys?
- Unisys has a culture of innovation, collaboration, and inclusion.
- Where is the position located?
- The position is located in Bangalore, Karnataka, India.
- What are the opportunities for career growth at Unisys?
- Unisys offers opportunities for career growth in various areas, such as Service Management, Account Management, and Product Management.
- How do I apply for this position?
- You can apply online through the Unisys careers website.
- Is Unisys an equal opportunity employer?
- Yes, Unisys is an equal opportunity employer.
- What is the work environment like at Unisys?
- The work environment at Unisys is dynamic, collaborative, and supportive.
Locations
- Bangalore, Karnataka, India
Salary
198,000 - 275,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Service Managementintermediate
- Asset Managementintermediate
- Configuration Managementintermediate
- Major Incident Management (MIM)intermediate
- Client Relationship Managementintermediate
- Service Level Improvementintermediate
- Cross-functional Coordinationintermediate
- Account Expansionintermediate
- Problem Resolutionintermediate
- Project Managementintermediate
- Issue Resolutionintermediate
- Documentationintermediate
- Reportingintermediate
- Leadershipintermediate
- Team Managementintermediate
- Stakeholder Managementintermediate
Required Qualifications
- Bachelor's degree in a relevant field. (experience)
- 6-8 years of experience in service management or related roles. (experience)
- 2-4 years of leadership experience. (experience)
- Strong understanding of ITIL framework. (experience)
- Experience in managing service delivery for clients. (experience)
- Proven ability to improve service levels. (experience)
- Excellent communication and interpersonal skills. (experience)
- Ability to work effectively with cross-functional teams. (experience)
- Strong problem-solving and analytical skills. (experience)
- Experience with incident and problem management processes. (experience)
- Knowledge of asset and configuration management principles. (experience)
- Ability to manage and resolve escalated issues. (experience)
- Experience in documenting and reporting on service performance. (experience)
- Proficiency in using service management tools and technologies. (experience)
- Experience in managing client relationships and expectations. (experience)
- Ability to drive account expansion within an existing client base. (experience)
Responsibilities
- Lead and facilitate the efforts of subordinate managers and professional staff members within the Service Management Office.
- Oversee the full range of client service delivery activities, including Service Management, Asset Management, Configuration Management, and Major Incident Management (MIM).
- Manage day-to-day client contact and interaction, ensuring clear and effective communication.
- Conduct ongoing client service reviews to identify areas for improvement and ensure client satisfaction.
- Identify and resolve service-related issues in a timely and efficient manner.
- Engage and collaborate with Account Management, Product, and internal delivery teams to ensure seamless service delivery.
- Create and maintain comprehensive documentation and reporting on service performance and key metrics.
- Drive service level improvement through coordination with cross-functional teams.
- Be accountable for account expansion and delivery within the assigned client base.
- Resolve escalated problems, projects, and issues to maintain strong client retention levels.
- Develop and implement service management strategies and best practices.
- Monitor and analyze service performance data to identify trends and areas for improvement.
- Ensure compliance with relevant service management policies and procedures.
- Manage and mentor service management staff, providing guidance and support.
- Collaborate with other departments to ensure alignment of service management activities with overall business goals.
- Stay up-to-date on industry trends and best practices in service management.
Benefits
- general: Competitive salary and benefits package.
- general: Comprehensive health insurance coverage, including medical, dental, and vision.
- general: Paid time off, including vacation, sick leave, and holidays.
- general: Retirement savings plan with company match.
- general: Employee stock purchase plan.
- general: Life insurance and disability coverage.
- general: Professional development opportunities, including training and certifications.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Wellness programs to promote employee health and well-being.
- general: Flexible work arrangements, such as telecommuting or flexible hours (depending on role requirements).
- general: Opportunities for advancement and career growth within the company.
- general: A diverse and inclusive work environment.
- general: Employee recognition programs to reward outstanding performance.
- general: Opportunities to participate in company-sponsored volunteer events and community outreach programs.
- general: Relocation assistance (if applicable).
- general: Employee referral program with bonus opportunities.
- general: Access to employee resource groups (ERGs) to connect with colleagues who share similar interests or backgrounds.
- general: Tuition reimbursement for continuing education (depending on eligibility).
- general: Discounts on company products and services.
- general: Commuter benefits to help with transportation costs.
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Sr Manager - Service Management Office Careers at Unisys - Bangalore, Karnataka | Apply Now! @ Unisys.
Related Books and Jobs