Sr Technical Customer Service Desk Agent in Indianapolis, IN

Role Overview

The Sr Technical Customer Service Desk Agent role at Unisys in Indianapolis, IN, offers an exciting opportunity to provide top-tier technical support to our clients. As a key member of our support team, you will be responsible for troubleshooting and resolving complex issues related to hardware, software, and network connectivity. This role demands a blend of technical expertise, excellent communication skills, and a customer-centric approach to ensure timely and effective solutions.

Day in the Life

Your day will involve addressing a variety of technical challenges, from diagnosing software glitches to resolving network connectivity problems. You will be utilizing your problem-solving and analytical skills to identify root causes and implement effective solutions. A significant part of your role includes communicating technical information clearly to both technical and non-technical users, ensuring they understand the resolution and how to prevent future occurrences. You'll also support junior agents, contributing to a collaborative and knowledgeable team environment.

Why Indianapolis

Indianapolis is a vibrant city with a growing tech sector, making it an ideal location for a technical support role. The Lilly Corporate Center, where this position is located, is a hub of innovation and offers a professional and dynamic work environment. Indianapolis provides a high quality of life with affordable living costs, diverse cultural attractions, and numerous recreational opportunities. The city's central location also makes it easy to travel to other major cities in the Midwest.

Career Path

This role serves as an excellent stepping stone for career advancement within Unisys. With experience and demonstrated expertise, you can advance to roles such as a Team Lead, Subject Matter Expert, or even move into specialized areas like Network Engineering or Systems Administration. Unisys is committed to providing ongoing learning opportunities, enabling you to enhance your skills and progress in your career.

Salary & Benefits

While the specific salary for this role isn't disclosed, technical support roles in Indianapolis typically range from $45,000 to $65,000 annually, depending on experience and qualifications. Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, and numerous ongoing learning opportunities. We are committed to supporting work-life balance and investing in your future success.

Unisys Culture

At Unisys, we foster a culture of innovation, collaboration, and inclusivity. We value diversity and are committed to creating a workplace where everyone feels welcome and respected. Our employees are empowered to make a difference and are recognized for their contributions. We provide a supportive environment where you can grow both professionally and personally.

How to Apply

Interested candidates are encouraged to apply through the Unisys careers website. The application process includes submitting your resume, answering a few questions, and potentially participating in a video interview. We appreciate your interest in joining the Unisys team and look forward to reviewing your application.

FAQ

1. What is the main responsibility of this role? Providing Tier 1 and Tier 2 technical support to end-users, troubleshooting and resolving complex hardware and software issues.
2. What qualifications are required for this position? Preferred qualifications include some college education, a technical certification or Associate Degree, and 2-4 years' experience in a related field.
3. What kind of benefits does Unisys offer? Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, and ongoing learning opportunities.
4. What is the interview process like? The interview process includes submitting your resume, answering a few questions, and potentially participating in a video interview.
5. What opportunities for career advancement are available? This role can lead to opportunities such as Team Lead, Subject Matter Expert, or roles in specialized areas like Network Engineering or Systems Administration.
6. Is this role remote? The role is located in Indianapolis - Lilly Corporate Center and is not designated as a remote role.
7. What kind of skills are needed for this role? Strong troubleshooting skills, excellent communication skills, and the ability to work independently and as part of a team are crucial.
8. What is the work environment like at Unisys? Unisys fosters a culture of innovation, collaboration, and inclusivity, valuing diversity and providing a supportive environment for growth.
9. What type of issues will I be troubleshooting? You will be troubleshooting issues related to hardware, software, network connectivity, voice communications, and remote access.
10. How does Unisys support work-life balance? Unisys provides unlimited paid time off and promotes a culture that values and supports work-life balance for its employees.