Tech Field Engineer - Brisbane, Queensland

Role Overview

The Tech Field Engineer role at Unisys in Brisbane, Queensland, is a crucial position for providing on-site technical support and ensuring the smooth operation of computer systems and related equipment. This role involves a range of responsibilities, including installing, diagnosing, maintaining, and servicing desktop/laptop computers, printers, and peripherals. The successful candidate will have proven experience in a Deskside support environment, demonstrating expertise in fault investigation, triage, and resolution. They will also possess a strong understanding of desktop support, server support, hardware, network, and software installation and troubleshooting.

Day in the Life

As a Tech Field Engineer, your day will be varied and challenging, requiring you to adapt to different technical issues and customer needs. A typical day might involve: * Responding to service requests and incidents related to hardware, software, and network issues. * Diagnosing and resolving technical problems on desktop/laptop computers, printers, and peripherals. * Installing and configuring new hardware and software. * Performing routine maintenance and upgrades to ensure optimal system performance. * Providing deskside support to end-users, addressing their technical concerns and providing guidance. * Troubleshooting network connectivity issues. * Documenting all support activities and resolutions in a timely and accurate manner. * Collaborating with other IT professionals to resolve complex technical issues. * Ensuring customer satisfaction by providing prompt and effective technical support. * Participating in team meetings and training sessions to stay up-to-date with the latest technologies and best practices.

Why Brisbane, Queensland?

Brisbane is the capital of Queensland, Australia, and offers a vibrant and dynamic environment for both work and leisure. Here are some reasons why Brisbane is a great place to live and work: * **Career Opportunities:** Brisbane has a growing technology sector, providing ample opportunities for IT professionals to advance their careers. * **Lifestyle:** Brisbane boasts a relaxed and outdoor lifestyle, with beautiful parks, gardens, and waterways. The city is known for its sunny weather and friendly atmosphere. * **Culture:** Brisbane has a thriving arts and culture scene, with numerous museums, galleries, and theaters. * **Education:** Brisbane is home to several top-rated universities and educational institutions, making it a great place for lifelong learning. * **Accessibility:** Brisbane is well-connected to other major cities in Australia and around the world, making it easy to travel for business or pleasure. * **Nature:** Brisbane is surrounded by stunning natural landscapes, including beaches, rainforests, and mountains, providing plenty of opportunities for outdoor activities.

Career Path

The Tech Field Engineer role at Unisys can be a stepping stone to a variety of career paths within the company. Depending on your skills and interests, you could potentially advance to roles such as: * **Senior Field Engineer:** Providing technical leadership and mentoring to junior engineers. * **Team Lead:** Managing a team of field engineers and overseeing their daily activities. * **Systems Administrator:** Managing and maintaining the organization's computer systems and networks. * **Network Engineer:** Designing, implementing, and maintaining the organization's network infrastructure. * **IT Support Manager:** Overseeing the IT support function and ensuring timely and effective resolution of technical issues. * **Project Manager:** Leading IT projects and ensuring they are completed on time and within budget.

Salary & Benefits

The salary for a Tech Field Engineer in Brisbane, Queensland, typically ranges from $65,000 to $95,000 AUD per year, depending on experience and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including: * Health insurance * Dental insurance * Vision insurance * Paid time off * Retirement savings plan * Employee assistance program * Life insurance * Disability coverage

Unisys Culture

Unisys is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. The company embraces diversity in all its forms and strives to create a culture of belonging. Unisys is an equal opportunity employer and considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

How to Apply

If you are interested in the Tech Field Engineer role at Unisys in Brisbane, Queensland, please submit your application online through the Unisys careers website. Be sure to include your resume and a cover letter highlighting your relevant skills and experience.

FAQ

**1. What are the key responsibilities of a Tech Field Engineer?** The key responsibilities include installing, diagnosing, maintaining, and servicing computer-related products such as desktop/laptop computers, printers, and peripherals. **2. What qualifications are required for this role?** The required qualifications include an NV1 security clearance, a driver's license, and a minimum of 6 months of experience in a Deskside support environment. **3. What skills are essential for success in this role?** Essential skills include experience with desktop support, server support, hardware, network, and software installation and troubleshooting, as well as the ability to support a corporate Windows environment. **4. What is the typical salary range for this position?** The typical salary range is $65,000 to $95,000 AUD per year, depending on experience and qualifications. **5. What benefits does Unisys offer to its employees?** Unisys offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off, and a retirement savings plan. **6. What is the work environment like at Unisys?** Unisys is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. **7. What career paths are available for Tech Field Engineers at Unisys?** Tech Field Engineers can advance to roles such as Senior Field Engineer, Team Lead, Systems Administrator, Network Engineer, IT Support Manager, and Project Manager. **8. How does Unisys support employee development?** Unisys provides professional development opportunities to enhance employee skills and career growth, including training and certification programs. **9. What opportunities are there for flexible work arrangements?** Unisys offers flexible work arrangements to promote work-life balance, depending on the needs of the role and the team. **10. How does Unisys promote diversity and inclusion?** Unisys is an equal opportunity employer and embraces diversity in all its forms, striving to create a culture of belonging.