Tech Field Engineer - Nowra, New South Wales, Australia

Role Overview

As a Tech Field Engineer at Unisys in Nowra, NSW, Australia, you will be at the forefront of providing technical support and ensuring the seamless operation of computer-related products for our clients. This role is crucial for maintaining customer satisfaction and ensuring that all technical issues are resolved efficiently and effectively. You will be responsible for installing, diagnosing, maintaining, and servicing a variety of hardware and software, including desktop and laptop computers, printers, and peripherals. Your expertise will be vital in supporting a corporate Windows environment and ensuring that all systems are running smoothly.

A Day in the Life

A typical day for a Tech Field Engineer at Unisys involves a mix of on-site and remote support activities. You will start by checking the support ticket queue and prioritizing tasks based on urgency and impact. This may involve troubleshooting hardware or software issues, installing new equipment, or performing routine maintenance. You will interact directly with clients to understand their needs and provide timely solutions. Documentation of all activities is essential to maintain accurate records and ensure knowledge sharing within the team. Collaboration with other IT professionals may be required to resolve complex issues. Customer satisfaction is paramount, and you will strive to exceed expectations in every interaction.

Why Nowra, New South Wales?

Nowra is a vibrant regional city located on the beautiful South Coast of New South Wales, offering a perfect blend of lifestyle and career opportunities. The area boasts stunning natural landscapes, including pristine beaches, lush forests, and picturesque rivers. With a growing economy and a strong sense of community, Nowra provides an ideal environment for professionals seeking a balanced lifestyle. The city is also well-connected to major urban centers, making it easy to access amenities and opportunities while enjoying a more relaxed pace of life. Working in Nowra allows you to contribute to the local economy and be part of a dynamic and growing community.

Career Path

At Unisys, we are committed to providing our employees with opportunities for growth and advancement. The Tech Field Engineer role is an excellent starting point for a rewarding career in IT. From this position, you can progress to more senior roles such as Senior Field Engineer, Team Lead, or even specialized positions in areas such as network engineering or cybersecurity. We offer comprehensive training and development programs to help you enhance your skills and knowledge, ensuring that you are well-equipped to take on new challenges and advance your career. Your dedication and performance will be recognized and rewarded, and you will have the opportunity to shape your career path according to your interests and aspirations.

Salary & Benefits

The salary for a Tech Field Engineer in Nowra, NSW, Australia, typically ranges from AUD 65,000 to AUD 95,000 per year, depending on experience and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement plan, and professional development opportunities. We also provide employee assistance programs, life insurance, disability insurance, and flexible work arrangements. Our benefits are designed to support your well-being and provide you with the resources you need to succeed both professionally and personally.

Unisys Culture

Unisys is a global technology company that values innovation, collaboration, and customer satisfaction. We foster a culture of inclusivity and diversity, where every employee is respected and valued for their unique contributions. We are committed to providing a supportive and collaborative work environment where you can thrive and reach your full potential. At Unisys, you will be part of a team that is dedicated to solving complex challenges and delivering innovative solutions to our clients. We encourage continuous learning and provide ample opportunities for professional growth and development. Our commitment to social responsibility and ethical business practices is at the heart of everything we do.

How to Apply

To apply for the Tech Field Engineer position in Nowra, NSW, Australia, please submit your resume and cover letter through the Unisys careers website. In your cover letter, highlight your relevant experience and qualifications, and explain why you are interested in this opportunity. Be sure to emphasize your skills in deskside support, hardware and software troubleshooting, and customer service. We carefully review all applications and will contact qualified candidates for an interview. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What is the primary responsibility of a Tech Field Engineer?
   The primary responsibility is to install, diagnose, maintain, and service computer-related products, ensuring seamless operation and customer satisfaction.
2. What qualifications are required for this role?
   An NV1 security clearance, a valid driver's license, and a minimum of 6 months of experience in deskside support are required.
3. What skills are essential for a Tech Field Engineer?
   Essential skills include deskside support, fault investigation, hardware and software troubleshooting, and customer service.
4. What type of environment will I be supporting?
   You will be supporting a corporate Windows environment.
5. Is test and tag experience required?
   Test and tag experience is highly regarded.
6. What opportunities for career growth are available at Unisys?
   Unisys offers opportunities to progress to senior roles, such as Senior Field Engineer or Team Lead, and specialized positions in areas like network engineering or cybersecurity.
7. What benefits does Unisys offer?
   Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement plan, and professional development opportunities.
8. What is the work culture like at Unisys?
   Unisys fosters a culture of inclusivity, diversity, and collaboration, where every employee is valued and supported.
9. How does Unisys support employee development?
   Unisys provides comprehensive training and development programs to help employees enhance their skills and knowledge.
10. Is this role eligible for relocation assistance?
    Please inquire with the recruitment team during the interview process to determine eligibility for relocation assistance.