Role Overview

The Tech Field Engineer role at Unisys in Rhodes, NSW, Australia, is a crucial position responsible for providing on-site technical support to clients. This role involves a mix of software, hardware, and networking support for a variety of devices, including desktops, laptops, servers, and network devices. The successful candidate will ensure that all technical systems are running smoothly and efficiently, contributing to client satisfaction and the overall success of Unisys operations.

A Day in the Life of a Tech Field Engineer

Each day as a Tech Field Engineer at Unisys offers a diverse range of tasks and challenges. Here’s a glimpse into what a typical day might look like:

1. Morning: Start the day by reviewing the service ticket queue and prioritizing tasks based on urgency and SLA requirements. Respond to client inquiries and provide initial support via phone or email.
2. On-Site Support: Travel to client locations to perform on-site troubleshooting and repairs. This might include diagnosing hardware failures, resolving software issues, or configuring network devices.
3. Installation and Maintenance: Install and maintain PCs, servers, and network equipment. This involves setting up new systems, upgrading existing infrastructure, and performing routine maintenance to prevent issues.
4. Problem Solving: Tackle complex technical issues, using your expertise to identify root causes and implement effective solutions. Escalate unresolved issues to senior engineers or specialized support teams.
5. Client Interaction: Communicate with clients to provide updates on the status of their issues, explain technical solutions, and offer recommendations for improving their IT infrastructure.
6. Documentation: Document all work performed, including troubleshooting steps, resolutions, and configurations. Maintain accurate records of hardware and software inventory.
7. Training and Development: Participate in ongoing training and professional development activities to stay up-to-date with the latest technologies and best practices.
8. Collaboration: Collaborate with other members of the IT support team to share knowledge, coordinate efforts, and ensure seamless service delivery.
9. Evening: Wrap up the day by completing any outstanding tasks, updating service tickets, and preparing for the next day’s activities.

Why Rhodes, NSW, Australia?

Rhodes is a vibrant suburb in Sydney, offering a blend of urban convenience and natural beauty. Located on the Parramatta River, Rhodes provides stunning waterfront views and easy access to parks and recreational areas. The area is well-connected with excellent public transportation, including trains and buses, making it easy to commute to other parts of Sydney.

Working in Rhodes offers a high quality of life, with a range of amenities including shopping centers, restaurants, and entertainment options. The suburb is also home to a diverse community, creating a welcoming and inclusive environment for professionals from all backgrounds. Additionally, Sydney’s thriving tech industry provides ample opportunities for career growth and development.

Career Path for a Tech Field Engineer at Unisys

The Tech Field Engineer role is an excellent starting point for a rewarding career at Unisys. Here’s a potential career path you can follow:

1. Tech Field Engineer: Begin your career by providing on-site technical support to clients, gaining hands-on experience with a variety of hardware, software, and network systems.
2. Senior Field Engineer: With experience and expertise, advance to a senior role where you’ll handle more complex technical issues and provide mentorship to junior engineers.
3. Team Lead: Take on a leadership role, managing a team of field engineers and overseeing service delivery to clients.
4. Project Manager: Transition into project management, leading IT projects from initiation to completion, ensuring they are delivered on time and within budget.
5. IT Manager: Advance to an IT management role, overseeing the IT infrastructure for a specific client or business unit, and developing strategies to improve IT performance and efficiency.
6. Solutions Architect: Leverage your technical expertise to design and implement IT solutions for clients, working closely with sales and consulting teams to develop customized solutions that meet their business needs.

Salary and Benefits

The salary for a Tech Field Engineer in Rhodes, NSW, Australia, typically ranges from $70,000 to $100,000 AUD per year, depending on experience and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes:

• Health Insurance: Comprehensive health, dental, and vision insurance plans to keep you and your family healthy.
• Paid Time Off: Generous paid time off (PTO) and holiday leave to help you recharge and maintain a healthy work-life balance.
• Retirement Plan: A 401(k) retirement plan with a company match to help you save for your future.
• Employee Stock Purchase Plan: An opportunity to purchase Unisys stock at a discounted rate, allowing you to share in the company’s success.
• Professional Development: Access to training and development resources to help you enhance your skills and advance your career.
• Tuition Reimbursement: Tuition reimbursement for eligible employees pursuing further education or certifications.
• Employee Assistance Program (EAP): Confidential counseling and support services to help you manage personal and professional challenges.
• Wellness Programs: Wellness programs and resources to help you stay healthy and active.

Unisys Culture

Unisys is committed to creating a diverse, equitable, and inclusive workplace where all employees feel valued and respected. The company fosters a culture of innovation, collaboration, and continuous learning. Unisys employees are encouraged to share their ideas, take initiative, and contribute to the company’s success.

The company also values work-life balance and offers flexible work arrangements to help employees manage their personal and professional responsibilities. Unisys is dedicated to providing its employees with the resources and support they need to thrive both at work and in their personal lives.

How to Apply

If you’re interested in joining the Unisys team as a Tech Field Engineer, please submit your application online through the Unisys careers website. Be sure to include your resume and a cover letter highlighting your qualifications and experience. The application process typically involves an initial screening, followed by interviews with the hiring manager and other members of the team.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Tech Field Engineer?
   • Providing on-site technical support to clients.
   • Installing and maintaining PCs, servers, and network equipment.
   • Troubleshooting hardware and software issues.
   • Ensuring client satisfaction and meeting SLA requirements.
2. What qualifications are required for this role?
   • High School Diploma or GED required.
   • Technical certification or Associate Degree (preferred).
   • 1-2 years’ experience in area of responsibility.
3. What is the typical career path for a Tech Field Engineer at Unisys?
   • Potential career paths include Senior Field Engineer, Team Lead, Project Manager, IT Manager, and Solutions Architect.
4. What benefits does Unisys offer to its employees?
   • Unisys offers a comprehensive benefits package including health insurance, paid time off, a retirement plan, and professional development opportunities.
5. What is the work environment like at Unisys?
   • Unisys fosters a culture of innovation, collaboration, and continuous learning, with a focus on diversity, equity, and inclusion.
6. What opportunities are there for professional development at Unisys?
   • Unisys provides access to training and development resources, as well as tuition reimbursement for eligible employees.
7. How does Unisys support work-life balance for its employees?
   • Unisys values work-life balance and offers flexible work arrangements to help employees manage their personal and professional responsibilities.
8. What is the application process for this role?
   • The application process typically involves an initial screening, followed by interviews with the hiring manager and other members of the team.
9. Is there any remote work available in this role?
   • This role is primarily on-site, providing direct support to clients. Remote work is possible, but less frequent.
10. Are there opportunities to work with new technologies?
    • Yes, Unisys is constantly innovating, and you will have exposure to new technologies and systems.