Tech Service Desk (After Hours) at Unisys: Join Our Team in Salt Lake City

Role Overview

Are you a tech-savvy individual with a passion for problem-solving and helping others? Unisys is seeking a dedicated Tech Service Desk professional to join our after-hours team in Salt Lake City, Utah (with remote options available). In this role, you'll be the first point of contact for our clients, providing support for a wide range of technical issues related to hardware, software, and network connectivity. You'll leverage your experience, analytical skills, and knowledge of IT infrastructure to resolve incidents efficiently and ensure client satisfaction. This is an excellent opportunity to grow your technical skills, work in a collaborative environment, and contribute to the success of a global technology leader.

A Day in the Life

As a Tech Service Desk agent, your day will be dynamic and challenging. You'll be responsible for:

• Answering moderately complex questions from clients and internal users via phone, email, and chat.
• Troubleshooting hardware, software, and network issues, using diagnostic tools and established procedures.
• Guiding users through step-by-step solutions to resolve their technical problems.
• Escalating complex issues to specialized resolver teams or vendors when necessary.
• Documenting all interactions and resolutions in our ticketing system accurately and thoroughly.
• Supporting Level 1 agents by providing guidance and answering their questions.
• Contributing to the knowledge base by creating and updating articles.
• Monitoring system performance and identifying potential issues.
• Participating in team meetings and training sessions to enhance your skills and knowledge.

Why Salt Lake City?

Salt Lake City is a vibrant and growing metropolitan area with a thriving tech industry. Located in the heart of the Rocky Mountains, it offers a unique blend of urban amenities and outdoor recreational opportunities. The city boasts a strong economy, a diverse population, and a high quality of life. With its affordable housing, excellent schools, and abundant cultural attractions, Salt Lake City is an ideal place to live and work. Plus, the option for remote work allows for a flexible lifestyle, balancing professional responsibilities with personal interests.

Career Path

Unisys is committed to the professional development of its employees. The Tech Service Desk role is an excellent starting point for a career in IT support. With experience and training, you can advance to roles such as:

• Senior Tech Service Desk Agent
• Team Lead
• Systems Administrator
• Network Engineer
• Security Analyst

Unisys offers a variety of training programs and certifications to help you acquire the skills and knowledge needed to advance your career.

Salary & Benefits

The estimated salary range for this position is $45,000 to $65,000 per year, depending on experience and qualifications. Unisys also offers a comprehensive benefits package, including:

• Unlimited Paid Time Off
• 401(k) match
• Comprehensive healthcare
• HSA matching
• Ongoing learning opportunities
• Life insurance
• Disability insurance
• Employee assistance program
• Vision insurance
• Dental insurance
• Flexible spending accounts
• Paid holidays
• Employee stock purchase plan
• Tuition reimbursement
• Wellness programs

Unisys Culture

Unisys is a global technology company that delivers innovative solutions to businesses and governments worldwide. We are committed to creating a diverse and inclusive workplace where all employees can thrive. Our core values include:

• Integrity
• Innovation
• Collaboration
• Client Focus
• Results Orientation

We foster a culture of continuous learning and development, and we encourage our employees to take ownership of their careers. Unisys is an equal opportunity employer and welcomes applications from all qualified candidates.

How to Apply

To apply for the Tech Service Desk (After Hours) position in Salt Lake City, please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your relevant skills and experience, and explain why you are interested in this opportunity. A video interview may be required as part of the hiring process.

FAQ

1. What are the working hours for this position? The working hours for this position are after hours, which may include evenings, weekends, and holidays. Specific schedules may vary depending on business needs.
2. Is this a remote position? This position offers remote work options. However, occasional on-site presence may be required for training or team meetings.
3. What is the dress code? The dress code is business casual.
4. What type of training is provided? Unisys provides comprehensive training on our systems, processes, and procedures. You will also have access to ongoing learning resources to enhance your skills.
5. What opportunities are there for advancement? Unisys is committed to the professional development of its employees. There are many opportunities for advancement within the company.
6. What is the company culture like? Unisys fosters a culture of collaboration, innovation, and client focus. We value our employees and provide a supportive and inclusive work environment.
7. What are the essential skills for this role? Essential skills include technical support, problem-solving, communication, and customer service.
8. What is the interview process like? The interview process may include a phone screening, a video interview, and an in-person interview.
9. What is the company's policy on diversity and inclusion? Unisys is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
10. What is the company's approach to work-life balance? Unisys is committed to supporting work-life balance and offers a variety of benefits to help employees manage their personal and professional lives.