Technical Field Engineer at Unisys: Shape the Future of Technology Support

## Role Overview As a Technical Field Engineer at Unisys, you will be at the forefront of providing exceptional technical support to our clients. This role is crucial in ensuring the smooth operation of computer-related products, including desktops, laptops, printers, and peripherals. You will be responsible for installing, diagnosing, maintaining, and servicing these products, playing a key role in keeping our clients' businesses running efficiently. Your expertise in troubleshooting, fault investigation, and resolution will be essential in resolving technical issues promptly and effectively. With a focus on customer satisfaction, you will be the face of Unisys, providing top-notch support and building lasting relationships. ## A Day in the Life Imagine starting your day by reviewing your schedule and preparing for your first client visit. You arrive on-site and are greeted by the client, who explains the issue they are experiencing with their network printers. You quickly diagnose the problem, perform the necessary repairs and configurations, and ensure that the printers are functioning optimally before leaving. Next, you head to another client location to install new desktop computers for their employees. You carefully unpack and set up each workstation, ensuring that all software and hardware are properly installed and configured. You provide a brief training session to the employees on how to use their new equipment, answering any questions they may have. Throughout the day, you also respond to help desk tickets, providing remote support and troubleshooting assistance to clients experiencing technical difficulties. You collaborate with other members of the technical team to resolve complex issues and ensure that all clients receive timely and effective support. Here’s a detailed breakdown: * **Morning:** * Review daily schedule and prepare for client visits. * Travel to the first client site. * Diagnose and resolve printer issues, including hardware malfunctions and network connectivity problems. * Configure printer settings and ensure optimal performance. * Provide on-site support and training to client employees. * **Mid-day:** * Travel to another client location. * Install new desktop computers and laptops for client employees. * Configure hardware and software settings. * Ensure proper network connectivity. * Provide training to employees on using new equipment. * **Afternoon:** * Respond to help desk tickets and provide remote support to clients. * Troubleshoot technical issues related to desktops, laptops, and peripherals. * Collaborate with team members to resolve complex problems. * Document all troubleshooting steps and solutions in the ticketing system. * **End of Day:** * Prepare a summary of the day's activities and accomplishments. * Update client records and documentation. * Plan for the next day's schedule and tasks. * Attend team meetings to discuss ongoing projects and challenges. ## Why [Specific City, State]? [Specific City, State] offers a vibrant and growing technology sector, making it an ideal location for Technical Field Engineers. The city's diverse economy and strong business community create ample opportunities for professional growth and development. With a lower cost of living compared to other major cities, you can enjoy a comfortable lifestyle while advancing your career with Unisys. Additionally, [Specific City, State] boasts a thriving cultural scene, with numerous museums, art galleries, and music venues. Outdoor enthusiasts will appreciate the city's many parks and recreational areas, providing opportunities for hiking, biking, and other activities. With its friendly atmosphere and welcoming community, [Specific City, State] is a great place to live and work. **Expand this section to detail the advantages of each specific location mentioned in the listing. For example, Perth's growing tech industry, Sydney's multicultural environment, etc.** ## Career Path At Unisys, we are committed to providing our employees with opportunities for career advancement. As a Technical Field Engineer, you can progress through various levels, taking on increasing responsibilities and challenges. With experience and demonstrated expertise, you can advance to roles such as Senior Field Engineer, Technical Lead, or even Management positions. We also offer comprehensive training and development programs to help you enhance your technical skills and knowledge. These programs include certifications, workshops, and online courses, ensuring that you stay up-to-date with the latest technologies and industry best practices. Here are some potential career paths: 1. **Technical Field Engineer:** * Focus on providing on-site technical support. * Troubleshoot and resolve hardware and software issues. * Install and configure computer systems and peripherals. 2. **Senior Field Engineer:** * Handle more complex technical issues. * Mentor junior engineers. * Lead small projects. 3. **Technical Lead:** * Oversee a team of field engineers. * Manage project timelines and resources. * Serve as a technical expert. 4. **IT Manager:** * Manage the IT infrastructure for a specific client or region. * Develop IT strategies and policies. * Oversee IT budgets and resources. 5. **Project Manager:** * Lead IT projects from inception to completion. * Coordinate with cross-functional teams. * Manage project risks and issues. ## Salary & Benefits Unisys offers a competitive salary and benefits package to attract and retain top talent. The salary for a Technical Field Engineer in Australia typically ranges from $75,000 to $110,000 AUD per year, depending on experience and qualifications. In addition to a competitive salary, we also offer a comprehensive benefits package that includes: * Health insurance * Dental insurance * Vision insurance * Paid time off * Paid holidays * 401(k) with company match * Life insurance * Disability insurance * Employee assistance program * Professional development opportunities * Tuition reimbursement We are committed to providing our employees with the resources and support they need to succeed both personally and professionally. ## Unisys Culture At Unisys, we foster a culture of innovation, collaboration, and inclusivity. We believe that our employees are our greatest asset, and we are committed to creating a workplace where everyone feels valued and respected. We encourage our employees to share their ideas, challenge the status quo, and contribute to the success of our company. We also recognize the importance of work-life balance and offer flexible work arrangements to help our employees manage their personal and professional responsibilities. We are committed to creating a supportive and inclusive environment where everyone can thrive. ## How to Apply If you are a motivated and skilled technical professional looking for a challenging and rewarding career, we encourage you to apply for the Technical Field Engineer position at Unisys. To apply, please submit your resume and cover letter through our online application portal. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. ## Frequently Asked Questions (FAQ) 1. **What are the key responsibilities of a Technical Field Engineer?** * Installing, diagnosing, maintaining, and servicing computer-related products, including desktops, laptops, printers, and peripherals. 2. **What qualifications are required for this role?** * NV1 security clearance, a driver's license, and a minimum of 6 months of experience in a Deskside support environment. 3. **What is the salary range for a Technical Field Engineer at Unisys?** * The salary typically ranges from $75,000 to $110,000 AUD per year, depending on experience and qualifications. 4. **What benefits does Unisys offer to its employees?** * Unisys offers a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, paid time off, paid holidays, and a 401(k) with company match. 5. **What is the career path for a Technical Field Engineer at Unisys?** * With experience and demonstrated expertise, you can advance to roles such as Senior Field Engineer, Technical Lead, or even Management positions. 6. **What is the work environment like at Unisys?** * Unisys fosters a culture of innovation, collaboration, and inclusivity, where employees feel valued and respected. 7. **Does Unisys offer training and development opportunities?** * Yes, Unisys offers comprehensive training and development programs to help employees enhance their technical skills and knowledge. 8. **Is Unisys an equal opportunity employer?** * Yes, Unisys is an equal opportunity employer and values diversity at our company. 9. **What kind of projects will I be working on?** * You will be working on a variety of projects, including installing new computer systems, troubleshooting technical issues, and providing on-site support to clients. 10. **How can I prepare for the interview?** * Review the job description and requirements, research Unisys and its services, and prepare examples of your technical skills and experience.