Technical Field Engineer - Townsville, Queensland

Are you a skilled IT professional with a passion for providing top-notch technical support? Unisys is seeking a dedicated and experienced Technical Field Engineer to join our team in Townsville, Queensland. In this role, you'll be the face of Unisys, providing on-site support and ensuring the smooth operation of our clients' IT infrastructure.

A Day in the Life of a Technical Field Engineer

Imagine starting your day by reviewing support tickets and prioritizing urgent requests. You'll then travel to client sites, diagnosing and resolving hardware and software issues. One day you might be setting up new workstations, while the next you're troubleshooting network connectivity problems. You'll collaborate with other IT professionals to find solutions and keep our clients' systems running efficiently. Documentation and clear communication are key aspects of your daily tasks, ensuring that issues are properly tracked and resolved.

Why Townsville, Queensland?

Townsville offers a fantastic lifestyle with a vibrant city atmosphere and stunning natural surroundings. Located in tropical North Queensland, you'll enjoy beautiful beaches, access to the Great Barrier Reef, and a relaxed, outdoor lifestyle. The city boasts a growing economy, affordable housing, and a friendly community. This position provides an opportunity to advance your IT career while enjoying all that Townsville has to offer.

Career Path and Growth Opportunities

At Unisys, we invest in our employees' growth and development. As a Technical Field Engineer, you'll have opportunities to expand your technical skills through training and certifications. With experience and dedication, you can advance to senior engineer roles, team lead positions, or even specialize in specific technologies. We offer a clear career path and provide the support you need to reach your full potential.

Competitive Salary and Comprehensive Benefits

Unisys offers a competitive salary commensurate with experience and skills. In addition to a base salary range of $70,000 - $100,000 USD annually (converted from AUD), we provide a comprehensive benefits package that includes:

• Comprehensive health insurance
• Generous paid time off
• Professional development opportunities
• Employee assistance program
• Retirement plan with company match
• Life insurance
• Disability insurance
• Flexible work arrangements
• Opportunities for advancement
• Employee recognition programs
• Inclusive and diverse work environment
• Access to training resources
• Support for continuing education
• Employee referral program
• Wellness programs

Join the Unisys Culture

Unisys is a global technology solutions company committed to helping our clients solve their most pressing challenges. We foster a culture of innovation, collaboration, and inclusion. We value diversity and believe that our employees are our greatest asset. When you join Unisys, you'll be part of a team that is passionate about technology and dedicated to delivering exceptional results.

Ready to Apply?

If you're a motivated and skilled IT professional looking for a challenging and rewarding career, we encourage you to apply for the Technical Field Engineer position in Townsville, Queensland. Submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Frequently Asked Questions

1. What are the key responsibilities of a Technical Field Engineer?

   The key responsibilities include troubleshooting and resolving complex technical issues, performing system installations and maintenance, and providing on-site support to clients.

2. What qualifications are required for this role?

   An NV1 security clearance is mandatory. The ideal candidate will have a strong background in IT, extensive experience in Deskside Support, excellent problem-solving skills, and the ability to work independently as well as part of a team.

3. Is a driver's license required?

   Yes, a driver's license (automatic) is required for this role.

4. What experience is preferred?

   Experience with desktop support, server support, hardware, network and software installation and troubleshooting, supporting a corporate Windows environment, printing (installation, deployment, configuration, disposals), software and hardware diagnostic skills, building/upgrading PCs, Test and Tag and asset management.

5. What is the work environment like at Unisys?

   Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

6. What opportunities for growth are available?

   Unisys provides opportunities to expand your technical skills through training and certifications. With experience and dedication, you can advance to senior engineer roles, team lead positions, or even specialize in specific technologies.

7. What kind of security clearance is required?

   An NV1 security clearance is mandatory for this role.

8. Is previous experience in a Deskside support environment required?

   Yes, a minimum of 2 years of experience in supporting a Deskside support environment is required.

9. What type of printing experience is preferred?

   Experience with printing (installation, deployment, configuration, disposals) is preferred.

10. What is the company's commitment to equal opportunity employment?

    Unisys is an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.