Ingeniera/o de Soporte en Campo - León, Guanajuato

Role Overview

Are you a skilled and passionate technical support professional looking for a challenging and rewarding opportunity? Unisys is seeking a talented Ingeniera/o de Soporte en Campo to join our team in León, Guanajuato. In this role, you will be responsible for providing on-site technical support to our clients, ensuring their systems and equipment are running smoothly and efficiently.

As an Ingeniera/o de Soporte en Campo, you will be the face of Unisys to our clients, providing exceptional service and technical expertise. You will work independently and as part of a team to diagnose and resolve technical issues, perform maintenance and repairs, and ensure client satisfaction.

A Day in the Life

Each day as an Ingeniera/o de Soporte en Campo will bring new challenges and opportunities. Your day might include:

• Traveling to client sites in and around León, Guanajuato.
• Responding to service requests through our ITSM platform.
• Diagnosing and troubleshooting hardware and software issues.
• Performing maintenance and repairs on servers, computers, and laptops.
• Configuring network devices and troubleshooting connectivity issues.
• Installing and configuring software applications.
• Upgrading and migrating operating systems.
• Providing excellent customer service and technical support.
• Documenting all work performed and updating the ITSM system.
• Collaborating with other team members to resolve complex issues.

Why León, Guanajuato?

León, Guanajuato, is a vibrant and growing city in central Mexico. Known for its rich history, culture, and industry, León offers a high quality of life and a thriving job market. As a hub for technology and manufacturing, León provides ample opportunities for professional growth and development.

Living and working in León means enjoying:

• A lower cost of living compared to other major cities in Mexico.
• A friendly and welcoming community.
• Delicious local cuisine and cultural attractions.
• Easy access to other major cities in Mexico.
• A growing technology sector with numerous career opportunities.

Career Path

Unisys is committed to providing opportunities for career growth and advancement. As an Ingeniera/o de Soporte en Campo, you can advance your career in a variety of ways, including:

• Senior Field Service Engineer: Take on more complex technical challenges and mentor junior engineers.
• Team Lead: Lead a team of field service engineers and manage their performance.
• Project Manager: Manage technical projects and ensure successful implementation.
• Technical Specialist: Develop expertise in a specific area of technology and provide specialized support.

Salary & Benefits

Unisys offers a competitive salary and benefits package to its employees in Mexico. The estimated salary range for this position is $18,000 - $36,000 USD per year, depending on experience and qualifications.

In addition to a competitive salary, Unisys also offers:

• Comprehensive health insurance coverage.
• Paid time off.
• Opportunities for professional development.
• Retirement savings plan.
• And more!

Unisys Culture

At Unisys, we are committed to creating a diverse and inclusive work environment where all employees feel valued and respected. We believe that our differences make us stronger and that by working together, we can achieve great things.

We are looking for talented and passionate individuals who share our values and are committed to making a difference. If you are looking for a challenging and rewarding career, we encourage you to apply.

How to Apply

To apply for the Ingeniera/o de Soporte en Campo position, please submit your resume and cover letter through the Unisys careers website. We encourage you to highlight your relevant skills and experience in your application.

FAQ

1. What are the key responsibilities of an Ingeniera/o de Soporte en Campo? The key responsibilities include providing on-site technical support, diagnosing and resolving technical issues, performing maintenance and repairs, and ensuring client satisfaction.
2. What qualifications are required for this position? The required qualifications include an engineering degree in Systems or IT (completed or incomplete), OR completed high school/preparatory with demonstrable practical experience, and a minimum of 1 year of practical experience in field technical support.
3. What skills are important for success in this role? Important skills include technical proficiency, troubleshooting abilities, customer service skills, and communication skills.
4. What is the salary range for this position? The estimated salary range for this position is $18,000 - $36,000 USD per year.
5. What benefits does Unisys offer to its employees? Unisys offers a comprehensive benefits package, including health insurance, paid time off, and retirement savings plan.
6. What is the work environment like at Unisys? Unisys is committed to creating a diverse and inclusive work environment where all employees feel valued and respected.
7. What opportunities are there for career growth at Unisys? Unisys offers numerous opportunities for career growth and advancement.
8. Is travel required for this position? Yes, travel is required to client sites in and around León, Guanajuato.
9. What type of equipment will I be working with? You will be working with servers, computers, laptops, and other network devices.
10. How do I apply for this position? You can apply for this position by submitting your resume and cover letter through the Unisys careers website.