Ingeniero/a de Soporte Técnico en Campo – CDMX y alrededores at Unisys

Role Overview

The Ingeniero/a de Soporte Técnico en Campo (Field Technical Support Engineer) plays a critical role in ensuring the smooth operation of our clients' IT infrastructure in Mexico City and its surrounding areas. This position involves providing on-site technical support for hardware, software, and network issues. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and a customer-centric approach to service delivery. This role demands a proactive individual who can effectively troubleshoot issues, maintain equipment, and ensure client satisfaction while adhering to established service level agreements (SLAs).

A Day in the Life

As an Ingeniero/a de Soporte Técnico en Campo, your day-to-day activities will vary based on client needs and priorities. Here’s a glimpse of what a typical day might look like: * **Morning:** You start your day by reviewing the service ticket queue and prioritizing tasks based on urgency and SLA requirements. You plan your route for the day, considering traffic conditions and client locations. * **Mid-day:** You travel to client sites to address reported issues, such as hardware malfunctions, software errors, or network connectivity problems. You diagnose the root cause of the problem and implement appropriate solutions, whether it involves repairing equipment, reinstalling software, or configuring network settings. * **Afternoon:** You perform preventive maintenance tasks on computer systems and network infrastructure to minimize downtime and ensure optimal performance. You also handle equipment installations, relocations, or upgrades as needed. You meticulously document all support activities and resolutions in the ticketing system. * **Late Afternoon/Evening:** You follow up with clients to ensure their issues have been resolved to their satisfaction. You may also collaborate with other technical teams to address more complex problems. You conclude your day by preparing reports on your activities and submitting them to your supervisor.

Why Mexico City?

Mexico City is a vibrant and dynamic metropolis, serving as the economic, political, and cultural hub of Mexico. It offers a wealth of opportunities for professional growth and personal enrichment. As a Field Technical Support Engineer in Mexico City, you'll be at the forefront of technological innovation, serving a diverse range of clients across various industries. Mexico City's strategic location and robust infrastructure make it an ideal base for providing technical support services to businesses throughout the region. Additionally, the city's rich cultural heritage, world-class cuisine, and thriving arts scene provide a stimulating environment for those seeking a balanced lifestyle.

Career Path

At Unisys, we are committed to fostering the professional growth of our employees. The Ingeniero/a de Soporte Técnico en Campo role serves as a valuable stepping stone to a variety of career paths within the organization. With experience and demonstrated expertise, you may have the opportunity to advance to positions such as: * **Senior Field Support Engineer:** Taking on more complex technical challenges and providing mentorship to junior team members. * **Technical Team Lead:** Supervising a team of field support engineers and overseeing service delivery to a portfolio of clients. * **Systems Administrator:** Managing and maintaining internal IT infrastructure and systems. * **Network Engineer:** Designing, implementing, and maintaining network infrastructure for clients. * **Project Manager:** Leading technical projects and ensuring successful implementation of IT solutions. Unisys provides ample opportunities for training, certification, and career development to help you achieve your professional goals.

Salary and Benefits

The salary for the Ingeniero/a de Soporte Técnico en Campo position in Mexico City typically ranges from $180,000 to $360,000 MXN per year, depending on experience and qualifications. In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes: * Health insurance (medical, dental, vision) * Paid time off (vacation, sick leave, holidays) * Retirement savings plan with company match * Professional development opportunities * Life insurance and disability coverage * Employee assistance program * Travel expense reimbursement We are committed to providing our employees with a rewarding and supportive work environment.

Unisys Culture

Unisys is a global technology solutions company committed to helping our clients solve their most pressing business challenges. Our success is driven by our talented and dedicated employees, who embody our core values of integrity, collaboration, and innovation. We foster a culture of inclusivity, where every employee feels valued, respected, and empowered to contribute their unique perspectives. We encourage open communication, teamwork, and continuous learning. At Unisys, you'll have the opportunity to work on challenging projects, collaborate with talented colleagues, and make a meaningful impact on our clients' success.

How to Apply

If you are a highly motivated and skilled technical professional seeking a challenging and rewarding career opportunity, we encourage you to apply for the Ingeniero/a de Soporte Técnico en Campo position at Unisys. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, technical skills, and customer service abilities. We look forward to reviewing your application and learning more about your qualifications.

FAQ

**1. What are the key responsibilities of a Field Technical Support Engineer?** The key responsibilities include providing on-site technical support, troubleshooting hardware and software issues, performing maintenance tasks, and ensuring client satisfaction. **2. What qualifications are required for this role?** Required qualifications include residency in Mexico City, a completed Bachillerato, a valid driver's license, and a minimum of 1 year of experience in field technical support. **3. Is it necessary to have my own vehicle?** Yes, a valid driver's license and your own car or motorcycle are required, with travel expenses reimbursed according to company policy. **4. What type of training will I receive?** You will receive comprehensive training on Unisys products, services, and support procedures, as well as ongoing professional development opportunities. **5. What career advancement opportunities are available?** Career advancement opportunities include positions such as Senior Field Support Engineer, Technical Team Lead, Systems Administrator, and Network Engineer. **6. What is the salary range for this position?** The salary range typically falls between $180,000 and $360,000 MXN per year, depending on experience and qualifications. **7. What benefits does Unisys offer?** Unisys offers a comprehensive benefits package that includes health insurance, paid time off, retirement savings plan, and professional development opportunities. **8. What is the work environment like at Unisys?** Unisys fosters a culture of inclusivity, collaboration, and innovation, where employees are valued and empowered to contribute their unique perspectives. **9. How can I apply for this position?** You can apply by submitting your resume and cover letter through our online application portal. **10. What is the interview process like?** The interview process typically involves a phone screening, a technical interview, and a final interview with the hiring manager.