IT Service Management - Presales Solution Architect at Unisys: Bangalore, Karnataka (Home Based India)

Are you a seasoned IT professional with a passion for service management and presales? Do you thrive in a fast-paced environment where you can design innovative solutions and drive business impact? If so, Unisys is looking for an IT Service Management - Presales Solution Architect to join our Global Delivery Services (GDS) team in Bangalore, Karnataka. This role offers the flexibility of being home-based in India.

As an IT Service Management - Presales Solution Architect, you will play a critical role in shaping modern, value-driven service delivery for Unisys clients across the globe. You will be responsible for designing and delivering commercially viable managed services, engaging with stakeholders, demonstrating value, and driving innovation.

Role Overview

The IT Service Management - Presales Solution Architect is a key position within the Unisys GDS team. This role requires a blend of technical expertise, business acumen, and strong communication skills. You will be responsible for the end-to-end solution design, from understanding client needs to developing cost-effective and scalable managed services offerings.

Your primary responsibilities will include:

• Leading or contributing to the design of multi-year managed services solutions.
• Mapping client needs to standardized GDS offerings.
• Producing cost inputs, architecture artifacts, and service design deliverables.
• Collaborating with various internal teams to ensure solution validation and sign-off.
• Engaging with C-level stakeholders to present solutions and articulate value.
• Analyzing current states, uncovering transformation levers, and shaping business-aligned roadmaps.
• Translating GDS capabilities into tangible client outcomes and business impact.
• Identifying gaps, risks, and differentiators during solution shaping.
• Sharing customer insights to inform offering development.

A Day in the Life of an IT Service Management - Presales Solution Architect

A typical day for an IT Service Management - Presales Solution Architect at Unisys might involve:

• Morning: Reviewing client requirements and engaging with the sales team to understand the specific needs of a prospective client.
• Mid-day: Collaborating with platform delivery and finance teams to develop a cost-effective and scalable managed services solution.
• Afternoon: Creating architecture artifacts and service design deliverables to present the proposed solution to the client.
• Late Afternoon: Participating in a presales presentation to C-level stakeholders, articulating the value and benefits of the Unisys solution.
• Evening: Documenting key learnings and insights from client engagements to inform future offering development.

Why Bangalore, Karnataka?

Bangalore, also known as the "Silicon Valley of India," is a thriving hub for the IT industry. It offers a dynamic and innovative environment for professionals in the technology sector. The city boasts a large pool of skilled IT professionals, a vibrant startup ecosystem, and a cosmopolitan culture.

While this role is home-based in India, being located near Bangalore provides access to:

• A large network of IT professionals and potential collaborators.
• Numerous opportunities for professional development and networking.
• Access to cutting-edge technologies and industry events.
• A high quality of life with access to excellent education, healthcare, and recreational facilities.

Career Path

The IT Service Management - Presales Solution Architect role at Unisys offers a clear career path for ambitious and driven individuals. You can progress to roles such as:

• Senior Solution Architect: Leading the design and delivery of complex and strategic managed services solutions.
• Principal Solution Architect: Providing technical leadership and guidance to a team of solution architects.
• Chief Architect: Defining the overall architectural vision and strategy for Unisys GDS.
• Management Roles: Opportunities to move into management roles within the GDS organization.

Unisys is committed to providing its employees with opportunities for professional development and growth. We offer structured enablement programs in solutioning, presales, and value articulation. You will also have access to hands-on deal experience, team collaboration, and opportunities to grow your influence across Unisys and beyond.

Salary & Benefits

Unisys offers a competitive salary and benefits package for the IT Service Management - Presales Solution Architect role. The actual salary will be commensurate with experience and qualifications.

In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance
• Life insurance
• Disability insurance
• Retirement plan
• Paid time off and holidays
• Employee assistance program
• Tuition reimbursement

Unisys Culture

Unisys is a global technology solutions company that helps clients solve their most pressing business challenges. We are a company of innovators who are passionate about using technology to make a difference in the world.

At Unisys, we value:

• Integrity: We conduct our business with the highest ethical standards.
• Innovation: We are constantly seeking new and better ways to serve our clients.
• Collaboration: We work together as a team to achieve our goals.
• Client Focus: We are committed to providing our clients with exceptional service.
• Results Orientation: We are focused on delivering measurable results for our clients.

How to Apply

If you are a qualified and motivated IT professional who is passionate about service management and presales, we encourage you to apply for the IT Service Management - Presales Solution Architect role at Unisys. Please submit your resume and cover letter through the Unisys careers website.

Frequently Asked Questions (FAQs)

1. What are the key skills and qualifications required for this role?

   The ideal candidate will have ITIL 4 Foundation certification, 6-10 years of experience in service management and presales, experience engaging with C-level stakeholders, and familiarity with managed services design, costing, and delivery in an MSP environment.

2. What is the typical career path for this role?

   The career path can lead to roles such as Senior Solution Architect, Principal Solution Architect, Chief Architect, or management positions within the GDS organization.

3. What is the salary range for this role?

   The salary is competitive and commensurate with experience. The estimated range is $150,000 - $250,000 annually.

4. What are the benefits offered by Unisys?

   Unisys offers a comprehensive benefits package, including health, dental, and vision insurance, life insurance, disability insurance, a retirement plan, paid time off, and tuition reimbursement.

5. What is the work environment like at Unisys?

   Unisys is a global company with a collaborative and innovative work environment. We value integrity, innovation, client focus, and results orientation.

6. What is Global Delivery Services (GDS) at Unisys?

   Global Delivery Services (GDS) provides the service management and transformation capabilities that wrap around and enable Unisys Business Units to deliver consistent, scalable, and outcome-led solutions to clients across the globe.

7. What kind of stakeholders will I be engaging with?

   You will be engaging with both internal and external stakeholders, including C-level executives, sales teams, platform delivery teams, and finance teams.

8. What is the importance of ITIL 4 Foundation certification for this role?

   ITIL 4 Foundation certification is required as it demonstrates a foundational understanding of IT service management principles and practices, which are essential for this role.

9. What kind of managed services experience is required?

   Experience in managed services design, costing, and delivery in an MSP environment, including the use of productized and standardized solution models, is highly valued.

10. What opportunities are there for professional development at Unisys?

    Unisys offers structured enablement programs in solutioning, presales, and value articulation, as well as hands-on deal experience and team collaboration opportunities.