Unisys is seeking a dedicated and skilled IT Service Technician (all genders) to join our team in Duesseldorf, North Rhine-Westphalia, Germany. In this role, you will be responsible for providing on-site support and technical expertise to our client's locations in Wassertrüdingen and Bopfingen. This is an exciting opportunity to contribute to a leading IT service management company and grow your career in a dynamic and supportive environment.

Role Overview

As an IT Service Technician, you will be the primary point of contact for desk side support at our client's locations. You will be responsible for the installation, maintenance, and repair of Lenovo desktops, notebooks, tablets, and printers. Additionally, you will provide support for standard client environments, non-standard hardware and software, and mobile devices. Your role will also involve user training, Active Directory management, documentation, and ticket system administration.

A Day in the Life of an IT Service Technician

Your day might start with checking the ticket queue in SNOW for new service requests. You'll prioritize these based on urgency and impact. A typical morning could involve:

• Traveling to the client site in Wassertrüdingen or Bopfingen.
• Diagnosing and repairing a malfunctioning Lenovo laptop.
• Installing and configuring new software for a user.
• Providing training to a user on how to use a new application.

In the afternoon, you might:

• Work on a small project, documenting the steps taken.
• Manage Active Directory accounts for new and existing employees.
• Handle spare parts inventory.
• Create a report on the number of service requests resolved during the day.

Throughout the day, you'll communicate with users, providing updates on their service requests and answering any questions they may have.

Why Duesseldorf, North Rhine-Westphalia?

Duesseldorf is a vibrant city located in the heart of the Rhine-Ruhr metropolitan region. It offers a high quality of life, with a strong economy, excellent transportation infrastructure, and a rich cultural scene. The city is home to numerous multinational corporations, making it a hub for IT professionals. North Rhine-Westphalia, as a whole, boasts a thriving tech industry and a supportive environment for innovation.

Career Path

Unisys is committed to providing opportunities for career growth and development. As an IT Service Technician, you can advance to roles such as:

• Senior IT Service Technician
• Team Lead
• Service Delivery Manager
• IT Project Manager

Unisys University offers a wide range of training programs to help you develop the skills and knowledge needed to advance your career.

Salary and Benefits

Unisys offers a competitive salary and benefits package, including:

• A competitive annual salary commensurate with experience. (Estimated: EUR 45,000 - EUR 65,000)
• Corporate Social Responsibility initiatives
• Opportunities to realize your potential
• International work possiblities
• Health programs
• Attractive Benefits
• Bonus progams
• Generous Vacation time
• 24/7 accident insurance

Unisys Culture

Unisys fosters a "Winning Culture" that values teamwork, innovation, and customer service. The company is committed to corporate social responsibility and inclusion. Unisys provides a supportive and collaborative work environment where employees are encouraged to learn, grow, and contribute their best. Diversity is not just a policy, it's a part of the Unisys culture.

How to Apply

If you are a motivated and skilled IT professional looking for a challenging and rewarding opportunity, we encourage you to apply. Please submit your resume and cover letter through the Unisys careers website.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an IT Service Technician at Unisys?

   The responsibilities include providing desk side support, hardware repair, software installation, user training, Active Directory management, documentation, and ticket system administration.

2. What qualifications are required for this role?

   Candidates should have a completed IT Ausbildung (e.g., Fachinformatiker or equivalent), strong hardware knowledge, proficiency in MS Operating Systems and Office 365, basic understanding of network concepts, and experience in Vor-Ort service. Fluency in German and good English skills are also required.

3. What is the typical career path for an IT Service Technician at Unisys?

   An IT Service Technician can advance to roles such as Senior IT Service Technician, Team Lead, Service Delivery Manager, or IT Project Manager.

4. What kind of training and development opportunities does Unisys offer?

   Unisys University offers a wide range of training programs to help employees develop the skills and knowledge needed to advance their careers.

5. What is the work environment like at Unisys?

   Unisys fosters a "Winning Culture" that values teamwork, innovation, and customer service. The company is committed to corporate social responsibility and inclusion and provides a supportive and collaborative work environment.

6. What is the salary range for this position?

   The salary range is estimated to be between EUR 45,000 and EUR 65,000 per year, depending on experience and qualifications.

7. What benefits does Unisys offer its employees?

   Unisys offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and other perks.

8. What is the application process like?

   Candidates should submit their resume and cover letter through the Unisys careers website. The hiring team will review applications and contact qualified candidates for interviews.

9. Is this a remote or on-site position?

   This is primarily an on-site position, requiring the IT Service Technician to provide support at our client's locations in Wassertrüdingen and Bopfingen.

10. What opportunities are there for learning new technologies?

    Unisys actively encourages and supports learning new technologies via internal training and external training. Staying ahead of new tech is something we pride ourselves on.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.