IT Support Engineer (Köln) im Vor-Ort-Service (all genders)

Role Overview

The IT Support Engineer role at Unisys in Cologne, Germany, is a critical position responsible for providing on-site IT support to end-users. This role involves a wide range of tasks, from hardware and software troubleshooting to network configuration and user training. The successful candidate will be responsible for ensuring that the IT infrastructure functions smoothly and that users receive timely and effective support.

A Day in the Life

On a typical day, an IT Support Engineer might start by checking the ticket system for new service requests. These requests could range from password resets to hardware repairs. The engineer would then prioritize the requests based on urgency and impact. Throughout the day, the engineer would visit users at their desks to troubleshoot issues, install software, configure hardware, and provide training. They would also coordinate with external service providers for hardware repairs and manage spare parts inventory. In addition, the engineer might spend time documenting solutions and updating the knowledge base. A proactive approach to identifying and resolving potential issues before they impact users is highly valued.

Why Cologne, North Rhine-Westphalia?

Cologne is a vibrant and dynamic city in North Rhine-Westphalia, Germany. It offers a high quality of life, with a rich cultural scene, excellent transportation infrastructure, and a diverse economy. The city is home to numerous technology companies, making it an ideal location for IT professionals. North Rhine-Westphalia is one of Germany's most populous states, offering a wide range of opportunities for personal and professional growth. The region is known for its strong economy, excellent education system, and beautiful landscapes.

Career Path

At Unisys, IT Support Engineers have several career paths available to them. They can advance to senior IT support roles, specializing in areas such as networking, security, or system administration. They can also move into management positions, leading teams of IT support professionals. Unisys also offers opportunities for cross-functional roles, allowing engineers to work in areas such as project management, consulting, or sales. The company is committed to providing employees with the training and development they need to achieve their career goals.

Salary and Benefits

The salary for an IT Support Engineer in Cologne, Germany, typically ranges from $45,000 to $65,000 USD per year, depending on experience and qualifications. Unisys offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off, and a retirement plan. The company also provides employees with opportunities for professional development and advancement.

Unisys Culture

Unisys is a global IT services company with a long history of innovation and customer focus. The company is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. Unisys promotes a culture of collaboration, teamwork, and continuous learning. The company also emphasizes corporate social responsibility and ethical business practices.

How to Apply

To apply for the IT Support Engineer position at Unisys in Cologne, Germany, please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your relevant experience and qualifications. The application process may include an initial screening interview, a technical interview, and a behavioral interview. Selected candidates will be required to undergo a background check.

FAQ

1. What are the key responsibilities of an IT Support Engineer at Unisys? The role involves providing on-site IT support, troubleshooting hardware and software issues, configuring networks, and training users.
2. What qualifications are required for this position? Candidates should have 4+ years of experience in IT support, strong knowledge of Windows and Apple operating systems, and excellent customer service skills.
3. What is the salary range for this position? The typical salary range is $45,000 to $65,000 USD per year, depending on experience and qualifications.
4. What benefits does Unisys offer? Unisys offers a comprehensive benefits package, including health insurance, dental insurance, vision insurance, paid time off, and a retirement plan.
5. What is the career path for IT Support Engineers at Unisys? IT Support Engineers can advance to senior IT support roles, management positions, or cross-functional roles in areas such as project management or consulting.
6. What is the work environment like at Unisys? Unisys promotes a culture of collaboration, teamwork, and continuous learning.
7. How does Unisys support employee development? Unisys provides employees with opportunities for professional development through training programs, mentoring, and career planning.
8. Is Unisys committed to diversity and inclusion? Yes, Unisys is committed to creating a diverse and inclusive work environment where all employees feel valued and respected.
9. What is the application process for this position? The application process includes submitting a resume and cover letter, participating in interviews, and undergoing a background check.
10. Where is the location of this position? This position is located in Cologne, North Rhine-Westphalia, Germany.