Italian-Speaking Customer Service Representative (Future Opportunities)

Role Overview

Are you passionate about providing exceptional customer service and solving technical challenges? Unisys is seeking talented Italian-Speaking Customer Service Representatives to join our team in Budapest, Hungary. This is a pipeline opportunity for future roles within our expanding organization. As a Customer Service Representative, you will be responsible for troubleshooting, diagnosing, and resolving IT-related technical issues for our clients. You will guide them through the necessary steps to restore functionality, ensuring a seamless and positive experience. This role requires a combination of technical expertise, customer service skills, and a collaborative mindset.

A Day in the Life

As an Italian-Speaking Customer Service Representative at Unisys, your day will be dynamic and engaging. You will:

• Respond to customer inquiries via phone, email, or chat.
• Troubleshoot and diagnose IT-related technical issues.
• Guide clients through step-by-step solutions.
• Escalate complex issues to Level 2 support.
• Collaborate with cross-functional teams to resolve service requests.
• Utilize the knowledge base to find solutions and identify gaps.
• Maintain detailed records of customer interactions and resolutions.
• Contribute to a positive and supportive team environment.

Why Budapest, Hungary?

Budapest is a vibrant and historic city offering a high quality of life. Known for its stunning architecture, thermal baths, and thriving cultural scene, Budapest provides an enriching environment for both work and leisure. The city has a growing tech industry and a diverse international community, making it an ideal location for career growth and personal development. Unisys's presence in Budapest offers the opportunity to work in a global company while enjoying the benefits of living in a dynamic European capital.

Career Path

Unisys is committed to fostering employee growth and development. As an Italian-Speaking Customer Service Representative, you will have access to various career paths within the company. You can advance to roles such as:

• Senior Customer Service Representative
• Team Lead
• Technical Support Specialist
• Knowledge Base Manager
• Training Specialist

Our internal career development programs and unlimited access to online training tools will equip you with the skills and knowledge to achieve your career goals.

Salary & Benefits

Unisys offers a competitive salary and comprehensive benefits package to its employees in Budapest. While the exact salary for this role is not disclosed, a competitive market range for an Italian-Speaking Customer Service Representative in Budapest is estimated to be between 11,000,000 HUF and 15,000,000 HUF per year. In addition to base salary, Unisys provides:

• Monthly gross 44.200 HUF cafeteria (regardless of weekly working hours)
• Fixed extra language allowance
• Additional shift bonuses
• Private Health Insurance (Premium Package after 6 months of tenure)
• Home office allowance
• Hybrid working options

Unisys Culture

Unisys is a ‘Gartner Workplace Leader’ committed to creating an open, honest, and responsible work environment. We value diversity, ethical behavior, and employee well-being. Our culture encourages collaboration, innovation, and continuous learning. At Unisys, you can be yourself, be part of a trusted team, and have a supportive supervisor. We are proud to offer equal opportunities to all qualified applicants and foster a workplace where everyone feels valued and respected.

How to Apply

If you are a fluent Italian speaker with a passion for customer service and technology, we encourage you to apply for this future opportunity. Please submit your resume and a cover letter highlighting your relevant skills and experience. Note that this is a pipeline position, and we will contact you if your profile matches the criteria for future openings.

FAQ

1. What are the key responsibilities of an Italian-Speaking Customer Service Representative? The key responsibilities include troubleshooting IT-related issues, guiding clients through solutions, escalating complex problems, and collaborating with cross-functional teams.
2. What qualifications are required for this role? Required qualifications include fluent English, native/close to native Italian, experience in customer service or technical support, familiarity with MS Office and Windows, and strong analytical and communication skills.
3. What benefits does Unisys offer? Unisys offers a competitive salary, monthly cafeteria allowance, language allowance, shift bonuses, private health insurance, home office allowance, hybrid working options, and opportunities for learning and career development.
4. What is the work environment like at Unisys? Unisys fosters an open, honest, and responsible work environment that values diversity, ethical behavior, and employee well-being.
5. What career development opportunities are available? Unisys offers internal career development programs and unlimited access to online training tools to help employees grow and advance their careers.
6. Is this a remote position? This position is based in Budapest, Hungary, with hybrid working options available.
7. What is the salary range for this role? While the exact salary is not disclosed, a competitive market range for this role in Budapest is estimated to be between 11,000,000 HUF and 15,000,000 HUF per year.
8. What is the application process? Interested candidates should submit their resume and a cover letter highlighting their relevant skills and experience.
9. Is this a pipeline position? Yes, this is a pipeline position for future opportunities. We will contact you if your profile matches the criteria for upcoming openings.
10. What is the significance of Unisys being a ‘Gartner Workplace Leader’? Being a ‘Gartner Workplace Leader’ signifies that Unisys is recognized for its commitment to creating a positive and productive work environment for its employees.