L2 Core Infrastructure Engineer (Hybrid Identity & Collaboration)

Role Overview

The L2 Core Infrastructure Engineer plays a crucial role in supporting Unisys' hybrid enterprise environment, which includes both on-premises and cloud-based infrastructure. This role focuses on maintaining the availability and stability of core services such as Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, and Microsoft Teams. As part of a 24x7 operations team, the engineer is responsible for incident resolution, L2 support, and ensuring the smooth operation of these critical systems.

Day in the Life

A typical day for an L2 Core Infrastructure Engineer involves a variety of tasks, including: * Monitoring system health using SCOM and responding to alerts. * Troubleshooting and resolving incidents related to Active Directory, Azure AD, Microsoft 365, and Microsoft Teams. * Providing L2 support to end-users and resolving their issues in a timely manner. * Performing routine maintenance tasks such as user account management, group membership updates, and policy enforcement. * Collaborating with L3/SME teams to resolve complex issues and implement solutions. * Participating in root cause analysis (RCA) for major incidents. * Following ITIL-aligned processes for incident, change, and problem management. * Working in shifts to provide 24x7 support.

Why Bangalore, Karnataka?

Bangalore, also known as the "Silicon Valley of India," is a hub for technology and innovation. It offers a vibrant and dynamic environment for professionals in the IT industry. Working in Bangalore provides access to a large pool of talent, numerous networking opportunities, and a thriving tech community. Additionally, Bangalore offers a relatively lower cost of living compared to other major tech hubs around the world, making it an attractive destination for career growth.

Career Path

This role provides a solid foundation for career advancement within Unisys. With experience and demonstrated expertise, the L2 Core Infrastructure Engineer can progress to roles such as: * L3 Infrastructure Engineer * Senior Infrastructure Engineer * Infrastructure Architect * Team Lead * Subject Matter Expert (SME) Unisys encourages employee growth and provides opportunities for training and development to help individuals advance their careers.

Salary & Benefits

The salary for the L2 Core Infrastructure Engineer role in Bangalore is competitive and commensurate with experience. While the exact salary may vary, a typical range is between INR 800,000 to INR 1,500,000 per year. In addition to salary, Unisys offers a comprehensive benefits package that includes: * Health insurance (medical, dental, vision) * Paid time off (vacation, sick leave, holidays) * Retirement savings plan with company match * Employee stock purchase program * Life insurance and disability coverage * Professional development opportunities * Employee assistance program * Flexible work arrangements (where applicable)

Unisys Culture

Unisys is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. The company fosters a culture of collaboration, innovation, and continuous learning. Unisys is an equal opportunity employer and considers all qualified applicants without regard to age, race, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to Apply

Interested candidates can apply for the L2 Core Infrastructure Engineer role through the Unisys careers website. The application process typically involves submitting a resume and cover letter, completing an online assessment, and participating in interviews with the hiring manager and other team members.

FAQ

**1. What are the key skills required for this role?** The key skills include Active Directory, Azure AD, Microsoft 365, Microsoft Teams, PowerShell scripting, and a strong understanding of ITIL processes. **2. What is the work model for this role?** The role involves 24x7 shift-based operations in a hybrid enterprise infrastructure (On-Prem + Cloud). **3. Is certification required for this role?** While not mandatory, certifications such as AZ-900 and AZ-104 are preferred. **4. What are the opportunities for career advancement?** With experience and demonstrated expertise, you can progress to roles such as L3 Infrastructure Engineer, Senior Infrastructure Engineer, or Infrastructure Architect. **5. What kind of benefits does Unisys offer?** Unisys offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and professional development opportunities. **6. What is the company culture like at Unisys?** Unisys is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. The company fosters a culture of collaboration, innovation, and continuous learning. **7. What is the interview process like?** The interview process typically involves submitting a resume and cover letter, completing an online assessment, and participating in interviews with the hiring manager and other team members. **8. What is the salary range for this role?** The typical salary range for this role in Bangalore is between INR 800,000 to INR 1,500,000 per year, depending on experience. **9. What is the role of L2 Core Infrastructure Engineer?** The L2 Core Infrastructure Engineer is responsible for providing second-level support for critical infrastructure services, including Active Directory, Azure AD, Microsoft 365, and Microsoft Teams. This includes troubleshooting incidents, performing routine maintenance, and collaborating with other teams to resolve complex issues. **10. Is this a remote position?** No, the current role is not a remote position, however, there may be some flexibility. This information is intended to provide a comprehensive overview of the L2 Core Infrastructure Engineer role at Unisys. We encourage you to apply and explore the opportunities available within our organization.