Lead Field Engineer – Communications Services Officer at Unisys in Canberra

Role Overview

The Lead Field Engineer – Communications Services Officer role at Unisys in Canberra, ACT, Australia, is a critical position responsible for providing comprehensive support for Messaging desktop and server applications. This role ensures the real-time monitoring of message traffic through Messaging Systems. The successful candidate will handle message actioning and distribution, manage user accounts, and provide after-hours notification services. This position requires working in 3-person shifts across a 24/7 schedule, ensuring continuous support and availability.

Day in the Life

A typical day for a Communications Services Officer involves several key tasks. The day starts with monitoring message queues and ensuring timely delivery. You will be responsible for actioning and distributing messages, addressing any delivery issues promptly. User account management is also a significant part of the role, including creating new accounts, managing existing permissions, and troubleshooting account-related problems. Additionally, you will provide user training on messaging applications, ensuring users can effectively utilize the systems. After-hours support and notifications are also part of the routine, requiring vigilance and responsiveness to critical alerts.

Why Canberra, ACT?

Canberra, the capital city of Australia, offers a unique blend of urban sophistication and natural beauty. As a hub for government and technology, Canberra provides numerous career opportunities and a high quality of life. The city boasts a well-planned infrastructure, excellent educational institutions, and a thriving cultural scene. Living in Canberra means access to beautiful parks, recreational activities, and a close-knit community. The Australian Capital Territory is known for its commitment to innovation and technology, making it an ideal location for professionals in the IT sector. The proximity to major cities like Sydney and Melbourne also provides easy access to additional amenities and opportunities.

Career Path

The Lead Field Engineer – Communications Services Officer role offers a clear career path within Unisys. Starting in this position, you can progress to senior engineering roles, team leadership positions, or specialized roles in messaging system architecture and design. Unisys is committed to employee growth and provides various training and development opportunities to help you advance your career. Potential career paths include Senior Messaging Engineer, Team Lead - Communications Services, or even roles in IT project management. The skills and experience gained in this role are highly transferable and can open doors to diverse opportunities within the organization.

Salary & Benefits

While the specific salary for this role is not disclosed in the job description, a competitive market range for a Lead Field Engineer – Communications Services Officer in Canberra, ACT, Australia, typically falls between AUD 80,000 and AUD 120,000 per year. This estimate is based on industry standards and takes into account the skills, experience, and responsibilities associated with the role. In addition to a competitive salary, Unisys offers a comprehensive benefits package that includes health insurance, paid time off, professional development opportunities, and retirement plan options. These benefits contribute to a supportive and rewarding work environment.

Unisys Culture

Unisys is known for its dynamic and inclusive work environment. The company values innovation, collaboration, and employee growth. Working at Unisys means being part of a team that is committed to excellence and making a real impact in the technology industry. The culture at Unisys encourages creativity and provides opportunities for professional development and career advancement. Unisys is an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

How to Apply

To apply for the Lead Field Engineer – Communications Services Officer role at Unisys, visit the Unisys careers website. Search for the job posting by title and location. Review the job description carefully and ensure that you meet the required qualifications and skills. Prepare your resume and cover letter, highlighting your relevant experience and accomplishments. Submit your application online through the Unisys careers portal. Be sure to follow all instructions and provide accurate information. If you have any questions or require assistance with the application process, contact the Unisys Global Recruiting organization at GlobalRecruiting@unisys.com.

FAQ

1. What are the key responsibilities of a Communications Services Officer?

   The key responsibilities include message actioning and distribution, user account management, providing user training in Messaging applications, and ensuring real-time monitoring of message traffic through Messaging Systems.

2. What qualifications are required for this role?

   Required qualifications include proven experience in a Messaging desktop environment, a minimum of 3 years in supporting a Messaging support environment, effective communication skills, and an NV2 AGSVA security clearance.

3. What is the work schedule for this position?

   This role requires working in 3-person shifts across a 24/7 schedule.

4. What opportunities for career advancement are available at Unisys?

   Unisys offers numerous career advancement opportunities, including progression to senior engineering roles, team leadership positions, and specialized roles in messaging system architecture and design.

5. What is the work environment like at Unisys?

   Unisys offers a dynamic and inclusive work environment that values innovation, collaboration, and employee growth.

6. How can I apply for this position?

   You can apply for this position by visiting the Unisys careers website and searching for the job posting by title and location.

7. What is the estimated salary range for this role?

   The estimated salary range for a Lead Field Engineer – Communications Services Officer in Canberra, ACT, Australia, is typically between AUD 80,000 and AUD 120,000 per year.

8. What benefits does Unisys offer to its employees?

   Unisys offers a comprehensive benefits package that includes health insurance, paid time off, professional development opportunities, and retirement plan options.

9. Is Unisys an equal opportunity employer?

   Yes, Unisys is an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, and other protected characteristics.

10. Who can I contact if I have questions about the application process?

    You can contact the Unisys Global Recruiting organization at GlobalRecruiting@unisys.com.