Lead Tech Field Engineer - Canberra, ACT

Role Overview

As a Lead Tech Field Engineer at Unisys in Canberra, you will play a crucial role in providing comprehensive IT support to senior government officials and their staff. This position requires a highly skilled and experienced IT professional capable of handling a wide range of technical issues, managing stakeholder relationships, and contributing to service improvements. Your expertise will ensure the seamless operation of IT systems and services, directly impacting the efficiency and effectiveness of government operations.

This role demands a proactive individual with excellent communication skills, a strong focus on customer service, and the ability to work independently while contributing to a team. You will be responsible for resolving technical issues, managing access controls, deploying software, and training new staff. Your involvement in performance and learning development discussions will help foster a culture of continuous improvement and excellence.

A Day in the Life

A typical day for a Lead Tech Field Engineer at Unisys in Canberra involves a variety of tasks, requiring adaptability and strong problem-solving skills. Here’s a glimpse into your daily routine:

• Morning: Start by checking and managing the queue in the department’s service management tool. Prioritize and resolve incidents and service requests, ensuring timely responses and solutions.
• Mid-Morning: Provide technical IT support to Ministers, departmental SES Band 2/3 Officers, and their support staff via telephone, email, face-to-face interactions, and remote access.
• Lunch: Collaborate with team members to discuss ongoing projects, share knowledge, and brainstorm solutions to complex technical issues.
• Afternoon: Install, maintain, and troubleshoot ICT hardware, software, and peripherals. Administer Windows Operating Systems (OS) and Microsoft 365 systems, handling access controls and software deployments.
• Late Afternoon: Train new staff to ensure consistency in expectations and service delivery. Contribute to service improvement opportunities and knowledge base development.
• End of Day: Document all activities, update the service management tool, and prepare for the next day’s tasks.

Why Canberra?

Canberra, the capital city of Australia, offers a unique blend of urban sophistication and natural beauty. Working in Canberra provides access to a thriving job market, a high quality of life, and numerous cultural and recreational opportunities. The city is home to many government agencies, making it a hub for IT professionals supporting public sector initiatives.

Living in Canberra means enjoying a relaxed lifestyle with easy access to parks, nature reserves, and outdoor activities. The city boasts excellent schools, healthcare facilities, and infrastructure, making it an ideal place to live and work.

Career Path

At Unisys, we are committed to fostering career growth and development. The Lead Tech Field Engineer role is a stepping stone to various career paths within the company. You can advance to roles such as:

• Senior IT Specialist: Focus on specialized areas of IT, such as cybersecurity, cloud computing, or network engineering.
• IT Manager: Lead a team of IT professionals, overseeing projects and ensuring the delivery of high-quality IT services.
• Project Manager: Manage IT projects from initiation to completion, ensuring they are delivered on time and within budget.
• Solutions Architect: Design and implement IT solutions to meet the needs of our clients.

Unisys provides ample opportunities for professional development, including training programs, certifications, and mentorship opportunities, to help you achieve your career goals.

Salary & Benefits

The estimated salary range for a Lead Tech Field Engineer in Canberra, ACT, is between $90,000 and $140,000 AUD per year. This range is competitive and reflects the skills and experience required for the role. In addition to a competitive salary, Unisys offers a comprehensive benefits package, including:

• Comprehensive health insurance plans (medical, dental, vision)
• Generous paid time off (PTO) policy, including vacation, sick leave, and holidays
• Retirement savings plan with company match
• Professional development opportunities and tuition reimbursement
• Employee assistance program (EAP) for mental health and well-being
• Life insurance and disability coverage
• Flexible work arrangements (depending on role and team)
• Employee stock purchase plan (ESPP)
• Wellness programs and resources
• Employee discounts on products and services

Unisys Culture

Unisys is a global technology solutions company committed to helping our clients solve their most pressing business challenges. Our culture is built on collaboration, innovation, and a commitment to excellence. We value diversity and inclusion, creating a workplace where everyone can thrive.

At Unisys, you will have the opportunity to work with talented and passionate colleagues, contribute to meaningful projects, and make a difference in the world. We are committed to providing a supportive and empowering work environment where you can grow both personally and professionally.

How to Apply

If you are a motivated and experienced IT professional looking for a challenging and rewarding career, we encourage you to apply for the Lead Tech Field Engineer position at Unisys in Canberra. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant skills and experience, and explain why you are a good fit for the role.

We look forward to receiving your application and learning more about your qualifications.

FAQ

1. What are the mandatory requirements for this role?

   You must be an Australian Citizen and possess a mandatory NV2 security clearance.

2. What are the key responsibilities of a Lead Tech Field Engineer?

   Providing technical IT support, managing stakeholder relationships, resolving hardware and software issues, and training new staff.

3. What skills are essential for success in this role?

   Excellent communication skills, problem-solving abilities, and experience with Microsoft products.

4. What career paths are available at Unisys?

   Senior IT Specialist, IT Manager, Project Manager, and Solutions Architect.

5. What is the salary range for this position?

   The estimated salary range is between $90,000 and $140,000 AUD per year.

6. What benefits does Unisys offer?

   Comprehensive health insurance, generous PTO, retirement savings plan, and professional development opportunities.

7. What is the culture like at Unisys?

   Collaborative, innovative, and committed to excellence, with a focus on diversity and inclusion.

8. How do I apply for this position?

   Submit your resume and cover letter through our online application portal.

9. Is there opportunity for domestic travel?

   Yes, domestic travel and event support is required for this role.

10. What kind of support will I be providing?

    You will be providing technical IT support to Ministers, departmental SES Band 2/3 Officers and their support staff via telephone, email, face to face and remotely.