Lead Technical Field Engineer - Canberra, ACT

Role Overview

Unisys is seeking a highly motivated and skilled Lead Technical Field Engineer to join our team in Canberra, ACT. In this role, you will be responsible for providing comprehensive technical IT support to federal government clients and their staff. This includes resolving technical issues via telephone, email, face-to-face interactions, and remote support. The ideal candidate will possess strong technical skills, excellent communication abilities, and a proven track record of delivering exceptional customer service. You will also play a crucial role in training new staff, contributing to service improvement initiatives, and managing stakeholder relationships.

A Day in the Life

As a Lead Technical Field Engineer, your day-to-day activities may include:

• Responding to and resolving technical support requests from government clients.
• Installing, configuring, and troubleshooting ICT hardware, software, and peripherals.
• Managing Windows Operating Systems and Microsoft 365 environments.
• Utilizing service management tools to manage queues and resolve incidents.
• Escalating complex issues to internal support teams as needed.
• Training new staff on technical procedures and service delivery standards.
• Contributing to the development of knowledge base articles.
• Identifying and implementing service improvement opportunities.
• Managing relationships with stakeholders at various levels.
• Providing on-site support for domestic travel and events.

Why Canberra, ACT?

Canberra, the capital city of Australia, offers a unique blend of urban amenities and natural beauty. Known for its well-planned layout and vibrant cultural scene, Canberra provides a high quality of life for its residents. The city boasts numerous parks, gardens, and recreational areas, making it an ideal location for outdoor enthusiasts. Additionally, Canberra is home to a thriving technology sector, offering ample opportunities for professional growth and development.

Career Path

The Lead Technical Field Engineer role offers a clear path for career advancement within Unisys. With experience and demonstrated performance, you may have the opportunity to progress into roles such as:

• Senior Technical Field Engineer
• Team Lead
• Service Delivery Manager
• IT Project Manager

Salary & Benefits

Unisys offers a competitive salary and benefits package that includes:

• Competitive salary commensurate with experience
• Comprehensive health insurance
• Paid time off and holidays
• Retirement savings plan
• Professional development opportunities
• Employee assistance program
• Life insurance
• Disability insurance
• Flexible work arrangements
• Employee discount programs
• Wellness programs

Unisys Culture

Unisys is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. We foster a culture of collaboration, innovation, and continuous learning. Our employees are empowered to make a difference and contribute to the success of our clients and the company.

How to Apply

To apply for the Lead Technical Field Engineer position, please submit your resume and cover letter through the Unisys careers website. Be sure to highlight your relevant skills, experience, and qualifications. We encourage you to showcase your passion for technology and your commitment to delivering exceptional customer service.

Frequently Asked Questions (FAQ)

1. What is the primary responsibility of a Lead Technical Field Engineer?
   The primary responsibility is to provide technical IT support to federal government clients and their staff.
2. What skills are essential for this role?
   Essential skills include technical IT support, customer service, communication, and problem-solving.
3. What qualifications are required for this position?
   Qualifications include excellent communication skills, experience in ICT support, and Australian citizenship with an NV1 security clearance.
4. What is the work environment like at Unisys?
   Unisys fosters a diverse and inclusive work environment with a focus on collaboration and innovation.
5. What opportunities for career advancement are available?
   Career advancement opportunities include Senior Technical Field Engineer, Team Lead, and Service Delivery Manager.
6. What benefits does Unisys offer?
   Unisys offers a comprehensive benefits package, including health insurance, paid time off, and retirement savings plans.
7. Is domestic travel required for this role?
   Yes, domestic travel may be required for event support.
8. What type of security clearance is required?
   An NV1 security clearance is mandatory, with NV2 preferred.
9. What is the typical career progression from this role?
   With experience, one could move into roles like Senior Technical Field Engineer, Team Lead, or Service Delivery Manager.
10. What is Unisys' commitment to diversity and inclusion?
    Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.