Lead Technical Field Engineer - Melbourne, Victoria

Are you a highly skilled and motivated IT professional with a passion for providing exceptional technical support? Unisys is seeking a Lead Technical Field Engineer to join our dynamic team in Melbourne, Victoria. In this role, you will be responsible for providing comprehensive IT support to our internal employees, ensuring the smooth operation of our technology infrastructure.

Role Overview

As a Lead Technical Field Engineer, you will be the go-to person for resolving a wide range of technical issues, from desktop support and server troubleshooting to network diagnostics and software installation. You will leverage your expertise to investigate faults, triage problems, and implement effective solutions. Your ability to build and upgrade PCs, coupled with your knowledge of Windows and Linux environments, will be essential in maintaining our technology infrastructure. You will be providing support for hardware such as laptops, desktops, and monitors, providing technical (1st and 2nd level) IT support to internal employees via telephone, email, walk-ins, and remotely.

A Day in the Life

Here's a glimpse into a typical day as a Lead Technical Field Engineer at Unisys:

• Start your day by reviewing the service desk queue and prioritizing urgent support requests.
• Troubleshoot hardware and software issues reported by employees, providing timely and effective solutions.
• Install and configure new software applications, ensuring compatibility with existing systems.
• Perform network diagnostics to identify and resolve connectivity problems.
• Manage Active Directory user accounts and mailboxes.
• Build and upgrade PCs to meet the evolving needs of our workforce.
• Collaborate with other IT professionals to escalate complex issues and implement long-term solutions.
• Document your work and contribute to the knowledge base to improve efficiency.
• Stay up-to-date with the latest technology trends and best practices.
• Provide technical guidance and mentorship to junior team members.

Why Melbourne, Victoria?

Melbourne is consistently ranked as one of the world's most livable cities, offering a vibrant and diverse culture, a thriving economy, and a high quality of life. With its beautiful parks, world-class restaurants, and lively arts scene, Melbourne provides an exceptional environment for both work and leisure. The city's strong technology sector and excellent educational institutions make it an ideal location for career growth and personal development. Working in Melbourne offers a unique blend of professional opportunities and a relaxed lifestyle, making it an attractive destination for IT professionals.

Career Path

Unisys is committed to providing its employees with opportunities for career growth and advancement. The Lead Technical Field Engineer role can serve as a stepping stone to a variety of career paths within our organization, including:

• Senior Technical Field Engineer
• IT Support Manager
• Systems Administrator
• Network Engineer
• Project Manager

We encourage our employees to pursue their professional goals through ongoing training, mentorship programs, and internal mobility opportunities. Unisys is dedicated to helping you reach your full potential.

Salary & Benefits

Unisys offers a competitive salary and benefits package to attract and retain top talent. The salary range for this position is estimated to be between $75,000 and $110,000 AUD per year, depending on experience and qualifications. In addition to salary, we provide a comprehensive benefits package that includes:

• Health insurance
• Paid time off
• Professional development opportunities
• Employee assistance program
• Life insurance
• Disability insurance
• Retirement plan
• Employee stock purchase plan
• Flexible work arrangements

We believe in rewarding our employees for their contributions and providing them with the resources they need to thrive.

Unisys Culture

At Unisys, we foster a culture of innovation, collaboration, and inclusivity. We are committed to creating a workplace where all employees feel valued, respected, and empowered to contribute their best work. We embrace diversity and recognize that our differences make us stronger.

We encourage our employees to think outside the box, challenge the status quo, and develop innovative solutions to complex problems. We believe in teamwork and collaboration, and we provide our employees with the tools and resources they need to work effectively together.

Unisys is also committed to giving back to the community. We encourage our employees to participate in volunteer activities and support charitable organizations. We believe in making a positive impact on the world around us.

How to Apply

If you are a highly skilled and motivated IT professional with a passion for providing exceptional technical support, we encourage you to apply for the Lead Technical Field Engineer position at Unisys. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and qualifications, and explain why you are a good fit for this role.

We look forward to receiving your application!

FAQ

1. What are the key responsibilities of a Lead Technical Field Engineer?

   The key responsibilities include providing technical support, troubleshooting hardware and software issues, managing Active Directory, and building and upgrading PCs.

2. What qualifications are required for this role?

   You must be an Australian citizen and hold a mandatory NV1 security clearance (NV2 preferred). Prior experience in hardware break and fix, installation, desk-side software support, and service desk support is also required.

3. What is the salary range for this position?

   The estimated salary range is $75,000 to $110,000 AUD per year, depending on experience and qualifications.

4. What benefits does Unisys offer?

   Unisys offers a comprehensive benefits package, including health insurance, paid time off, professional development opportunities, and a retirement plan.

5. What is the work environment like at Unisys?

   Unisys fosters a culture of innovation, collaboration, and inclusivity. We are committed to creating a workplace where all employees feel valued and respected.

6. What opportunities are there for career advancement?

   Unisys provides its employees with opportunities for career growth and advancement through training, mentorship programs, and internal mobility opportunities.

7. How do I apply for this position?

   To apply, please submit your resume and cover letter through our online application portal.

8. What is the importance of an NV1 security clearance for this role?

   The NV1 security clearance is mandatory as this role involves access to sensitive information and systems. It ensures the candidate has undergone a thorough background check and is deemed trustworthy.

9. What kind of training and support will I receive in this role?

   Unisys provides comprehensive training programs to ensure you have the skills and knowledge to succeed. You will also have access to mentorship programs and ongoing support from your team and manager.

10. Does Unisys support flexible work arrangements?

    Yes, Unisys offers flexible work arrangements to help employees balance their work and personal lives.